Accidently caused battery to die. Was not sure. After a jump start the car ran fine the rest of the day and following day. Went to service department... to have system checked. Mitch Paulson checked the battery and everything appeared fine. I had made an appointment and he could have gone ahead and taken the car in and run up $100 bill or more. In just a few minutes I was reassured the battery was fine and on my way.. I feel I have always been treated fairly at this dealership. Again, thank you to Mitch Paulson
Bill, thank you for taking the time to share your experience with us. We're happy that Mitch provided you with good and honest customer service. We're... happy to have helped and look forward to working with you again in the future. Thank you!
Art Sanchez did a wonderful job, found the right vehicle...got the job done. Titus-Will had a good selection to look through....easy to pick which features... were most interesting....thanks to all at T-W Toyota!!
Long story short, my first experience was a complete debacle. I left reviews on Google and Yelp, and I was contacted straightaway by Mark Therrien (new... car sales manager). He explained the situation from his perspective and offered an apology and a workable solution. At this point, there was no agreement that I would return, but Mark handled a tough situation with the utmost professionalism After a short call, Mark did a number of things that I appreciate and value: • Got some information from me so we could take advantage of my drive time to get credit worked out. This multi-tasking saved a fair amount of time at the dealership. • Gave me a side-by-side comparison of my pre-approved interest rate and the rate they were able to offerWhile I was driving, Mark and team found a better interest rate that reduced my payments by a few dollars per month. The reduction was not large, but the point is that they went out of their way to optimize the loan for me. • Mark presented me with a simple and straightforward set of numbers that explained the cost, their cost, a fair trade in value, and what my payment would be. Somehow I knew that buying a new car only required some basic arithmetic with a handful of numbers. This was exactly what I was looking for. Look at the bottom ¼ of a sheet of paper, do some math in your head, and know what the heck is happening. • He also did something unnecessary but very thoughtful to compensate me for my time. • Talked to me like a normal person engaging in a basic and mutually beneficial business transaction. Honest, straightforward, and very comfortable conversation. • Mark hustled to schedule the cleaning of my new car and visit with finance in a way that helped to make things go faster. Again, this was my second long drive and for other reasons, I was really pressed for time. My visit with Nicole Smith in finance was equally straight forward, honest, simple, and educational. • Nicole likewise gave me a very clean set of numbers to approve and the signing process was quick. • She also provided a surprising amount of useful information. A lot of this was regarding various warranties and packages that they could offer, and when I saw that coming, I felt a little twinge of irritation start to arise…again mostly because of some bad experiences earlier in the week. But I listened and realized that the things she was talking about were reasonably priced products that had a solid value proposition. • The point is that there were no gimmick products and those that were offered had a benefit at a good price, and there was no hard sell. Basically just a well thought out presentation of the value proposition and a “feel free to take it or not” quality to the discussion. • Nicole also gave a very interesting piece of insight and advice about an insurance product. Without going into detail, there was a thing that I thought was a good idea, and she explained to me why it was actually a pretty bad idea…and it made perfect sense. I didn’t see it because I’m not a professional in this particular field, so the edification was appreciated. Finally, there was a gentleman that did a great walkthrough of my car. I am amused by the fact that most of the learning has to do with a computer and how to talk to my new car. Overall, I am completely satisfied with this experience. As a business person, I’m enjoying looking back at this as a case study of sorts. Mark and Nicole’s ability to take fiasco and turn it around into a positive experience is noteworthy, and I would definitely consider doing business here again.
Thank you very much for taking the time to share this with us, Robert. We're sorry to hear about all it all started, but proud of how Mark treated you.... His professionalism is just one of the many qualities we love about having him around. We can say the same thing for Nicole. They both truly strive to provide the best service for all of our guests at Titus Will Toyota. Thank you again for sharing your experience, Robert, we couldn't be happier to hear of the assistance Mark and Nicole were able to provide. Please do not hesitate to reach out to us if there's anything else we can help you with!
Looking to replace my '09 Venza. Tough decision about the Venza I looked at but finally concluded I could not do without a tow package and final evaluation... I also want a V6. The salesman, don't have his name, but he was very patient. V6, tow package and ivory/tan interior an absolute. Thanks, Bill
This was the easiest car shopping I have ever done. We picked out the car online and texted with a sales man. We went in and the car was having repairs... done, so we knew we wanted to buy this car and did up the sales process. We went in a week later, test drive it and brought it home.
i had an appointment for an oil change. This was included with the purchase of my new Tacoma. An hour after my scheduled time, they have not yet started.... I'ld rather pay for timely service than waste an hour in the dealership again. I won't be back at any price.
I bought my Ford F150 from Titus Will Toyota. Since my first oil change was free, they gave me every reason to come back and continue my service there.... I'll never take my Ford truck anywhere other than Titus Will Toyota
I have been coming here for several years now and Titus-Will Toyota is the best dealership I have ever experienced! Their salespeople and service department... are very friendly and knowledgeable. I have several Toyota's and will continue to service them here.
So impressed with their service dept...free coffee drinks are yummy!
Great service & very friendly staff! They made the buying process easy and enjoyable. I wouldn't shop for a new or used car anywhere else!