Titus-Will Toyota - Tacoma

On April 6th 2025, I went in and purchased a 2019 Toyota Tacoma TRD with only 36 thousands miles on it. Before we purchased the veichle we asked some important to the sales person, Chad, was the veichle safe and was it serviced he said, "Yes, the veichle was safe and was serviced." My Dad who was with me asked about the rust on the tire rotors and Chad assured us that was normal and there was no other rust on the veichle. We drove it on the road it was fine, so I decided to finalize this sale and get my dream truck. Come to find out that the cabin would shake on highway speeds, their was slugde in the engine and the underbelly was sprayed over to cover up all the rust after taking it to a personal mechanic that I've worked with. Took it back later that night and we complained, they did offer to exchange but how could we trust them and take this new truck to be insepected so we left. We get a call that the fixed this which they did but we still didn't trust them but we couldn't get out of this now. So for peace of mind I took it to Toyota Doxon for a buyer inspection even they told us not to buy this due to all of the rust underneath and the engine. When buying a used veichle do yourself a favor and get it insepcted buy a mechanic you trust before getting ripped off.

Tried to buy a used vehicle but because I was out of state they wouldn't even discuss with me. They said we sold a car out of state on a credit card and the card was stolen so we don't sell out of state. I was treated like I was trying to rob them and wanted to get off the phone immediately, very rude and condescending! I would NOT recommend this dealer at all and wouldn't give them a dime of your hard earned money! I found a vehicle in better shape, lower mileage, and better price than what Titus was offering at a dealer that was glad to work with me and answered all of my questions. Stay away from Titus-Will!

DO NOT BUY FROM THIS DEALERSHIP!!!! A few months ago a I purchased a Toyota truck from them. Let me say the worst feeling the world is knowing you’ve been ripped off and not being able to do anything about it. The customer service was abysmal! The vehicle has proven to be a piece of crap. Something you would expect from a fly by night buy here pay here lot. Not a SUPPOSED REPUTABLE DEALERSHIP. Turns out the “single owner” they represented was a car rental company. A two year old vehicle that had been run through the wringer. The dealership didn’t even detail it and barely washed it. Found years old dirt caked on the undercarriage with rust and corrosion everywhere. Also of note if a non Toyota mechanic finds issues to be addressed expect to pay out of pocket for repairs because if the Toyota mechanic doesn’t agree the warranty is worthless. I’ve been a loyal Toyota/Lexus customer for over 20 years. I like the brand but this dealership NEVER AGAIN!!

I do NOT recommend buying from this dealership. I have had 2 bad experiences Titus-Will. This one - In 2022 we bought a used Cadillac xt5 for our daughter. Short time latter I say it was blowing white smoke. I took it back to Toyota - Tacoma. I was told to talk to the service department. The young man said that was normal. All their cars did that. This was an outright lie. He said to take it to the Cadillac dealer in Fife if I wanted to have it checked. My daughter then moved out of state, so I did not get to pursue it further. Now, 3 years latter, I have the car back, it still blows smoke. I called the Titus-Will Cadillac dealership in Fife and was told it was, of course, out of new-purchase warranty and It was now my problem to pay for. Do not buy form Titus-Will without having another company check the used car. Titus-Will does not do a very good job of inspecting their used car before reselling it.

The worst dealership I’ve ever deal with. Don’t recommend to buy anything even parts there! Be aware!

Worked with Mike Carter in purchasing our new 2024 Grand Highlander. Mike worked tirelessly to find us the car we wanted, a storm cloud blue, with black wheels, fully loaded platinum with very rare and hard to find Portobello Brown Leather Interior. Mike pulled it off and found us one that was allocated at another dealership. He was able to make an inside trade and got that car coming here for us. He kept us updated throughout the entire build and delivery process. Now let me say, I visited a couple of dealerships before visiting Titus Will and was met with Pushy sales people. The other dealers were also trying to cram $500 3rd brake light pulse system (which is a $15 part on amazon and takes 10 mins to install) as well as clear door edge guards for $800 (which is about $20 on amazon and takes about 5 mins to install) It's absolutely ridiculous what the other dealerships were trying to pull off.... AND they would absolutely refuse to remove the option because "it was already installed on the vehicle" Now coming to Titus Will, the only thing they tried to add on was a SWAT GPS Tracker. Which of course, I didn't want and they had no issue removing that option. I was pleasantly surprised when they agreed to do that. I was able to negotiate a fair price for our trade-in and once that was all settled the paperwork process was very smooth. The Finance Manager was very pleasant, showed us all the options but was not pushy at all. The Dealership was very neat, clean and tidy and they had a very nice self serve espresso coffee bar. Our Vehicle was waiting in the covered, indoor delivery bay, freshly detailed and ready to go. All the employees we dealt with were very pleasant and professional. Overall, we were VERY pleased with our experience and highly recommend TITUS WILL TOYOTA OF TACOMA!

I was very satisfied and happy with the dealer . I really like the way they welcomed me.

Wonderful in every way. Not pushy, very helpful in setting up our new car. I recommend them.

The collision repair shop is excellent! Great customer service, active advocacy for the client dealing with the auto insurance company. Superb, friendly, rapid work and communication with the client. A great experience! Absolutely recommend this service!

I came in for a specific vehicle and when I showed up the vehicle was still on the showroom floor. So now I had to wait for them to remove it before even sitting down with anyone. The original sales rep who I spoke to passed me off to someone else as I was not financing through the dealership and he decided I was not worth his time. The new sales rep was very nice and that is the only reason I'm not rating lower. I waited upwards of 2hrs to get in with the finance rep to give him my check and sign paperwork, which they then pressured me to run a credit report to try and persuade me to finance through them. Another hour and I finally am free to drive away with the car. A month down the road I get a call from them stating that they had lost my check. I should have just said "That sucks" and driven away with my free car, but I got them a replacement check. It was just a mess and I honestly would not buy from them again or recommend them.