Reviews
Salesman was nice and courteous, answering all questions.
Salesman was nice and courteous, answering all questions. They had plenty of inventory to choose from. They cleaned up the truck and filled the fuel tanks. It was a very pleasant experience. Thanks again
Salesman was nice and courteous, answering all questions.
Salesman was nice and courteous, answering all questions. They had plenty of inventory to choose from. They cleaned up the truck and filled the fuel tanks. It was a very pleasant experience. Thanks again
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your kind words, Jason! We’re thrilled to hear you had a pleasant experience at Bob Allen Motor Mall. It’s great to know that our team was able to assist you well and that you found plenty of inventory to choose from. We look forward to seeing you again in the future! John Welsh - General Manager - (888) 309-6863
I Bought a Jeep from them and had the car 3 weeks.
I Bought a Jeep from them and had the car 3 weeks. They send a “repo” man to my house to recover the car because I wouldn’t resign on a higher price and interest rate 3 weeks later after the sale was already made and the papers signed. I owned the car 3 weeks!!! Never ever buy a car from these scammers. Lawsuit in progress ⚠️
I Bought a Jeep from them and had the car 3 weeks.
I Bought a Jeep from them and had the car 3 weeks. They send a “repo” man to my house to recover the car because I wouldn’t resign on a higher price and interest rate 3 weeks later after the sale was already made and the papers signed. I owned the car 3 weeks!!! Never ever buy a car from these scammers. Lawsuit in progress ⚠️
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We acknowledge your review and are currently looking into the events you’ve detailed.
What a wonderful experience I had!
What a wonderful experience I had!!! I was visiting family in Danville, Ky from Rochester, New York and buying a new car wasn’t even in my wheelhouse. My son in law showed me a picture of a 2023 Nissan Rogue that had been traded in 2 days prior. Off we went to see it before they closed on Saturday June 21. Ethan Belcher who is FANTASTIC arranged for Christian to be waiting for us with the keys and off we went! It was a done deal. The perfect car for me! Christian was waiting for us upon return. He made everything perfectly smooth. A deposit was given, Cody handled that professionally and away we went back to my daughter’s home. I couldn’t change my plans to stay later than planned and HAD to head home 2 days later on Monday . HOW in the world am I going to get this car home 600 miles away!?! Ethan and Christian arranged to do the financial part on the phone on Tuesday …. I signed everything online AND I was told my car would be DELIVERED to my driveway on Thursday!!!!! WHAT????? Sure enough Thursday evening Steve Field and Randy Gilbert arrived, unloaded my new car, parked it in my driveway, handed me an envelope with all the paperwork AND put a Ky. temporary tag/ license plate on it! They were completely professional, helpful and this 71 year old grandmother is one HAPPY and satisfied lady!!!!!!! You don’t see this type of professionalism often these days. A HUGE thank you to Bob Allen dealership and everyone who made this transaction easy and actually fun and exciting! YOU ARE THE BEST! Christine DeWitt Farmington, New York
What a wonderful experience I had!
What a wonderful experience I had!!! I was visiting family in Danville, Ky from Rochester, New York and buying a new car wasn’t even in my wheelhouse. My son in law showed me a picture of a 2023 Nissan Rogue that had been traded in 2 days prior. Off we went to see it before they closed on Saturday June 21. Ethan Belcher who is FANTASTIC arranged for Christian to be waiting for us with the keys and off we went! It was a done deal. The perfect car for me! Christian was waiting for us upon return. He made everything perfectly smooth. A deposit was given, Cody handled that professionally and away we went back to my daughter’s home. I couldn’t change my plans to stay later than planned and HAD to head home 2 days later on Monday . HOW in the world am I going to get this car home 600 miles away!?! Ethan and Christian arranged to do the financial part on the phone on Tuesday …. I signed everything online AND I was told my car would be DELIVERED to my driveway on Thursday!!!!! WHAT????? Sure enough Thursday evening Steve Field and Randy Gilbert arrived, unloaded my new car, parked it in my driveway, handed me an envelope with all the paperwork AND put a Ky. temporary tag/ license plate on it! They were completely professional, helpful and this 71 year old grandmother is one HAPPY and satisfied lady!!!!!!! You don’t see this type of professionalism often these days. A HUGE thank you to Bob Allen dealership and everyone who made this transaction easy and actually fun and exciting! YOU ARE THE BEST! Christine DeWitt Farmington, New York
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Christine, for sharing your wonderful experience with us! We're thrilled to hear that you found the perfect 2023 Nissan Rogue and that Ethan, Christian, Cody, Steve, and Randy were able to make the process so smooth and enjoyable for you. At Bob Allen Motor Mall, we strive to provide exceptional service, and it’s great to know that we succeeded in making this a fun and exciting transaction for you. We appreciate your kind words and look forward to assisting you again in the future! Enjoy your new car! John Welsh - General Manager - (888) 309-6863
Kenny did not pressure me at all.
Kenny did not pressure me at all. He tried to accommodate all of my requests. He made me feel comfortable.
Kenny did not pressure me at all.
Kenny did not pressure me at all. He tried to accommodate all of my requests. He made me feel comfortable.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Cynthia! We appreciate your positive feedback about your experience at Bob Allen Motor Mall. It’s great to hear that Kenny made you feel comfortable and accommodated all your requests. We look forward to seeing you again! John Welsh - General Manager - (888) 309-6863
Ready for my arrival from out of state, fast closing, and
Ready for my arrival from out of state, fast closing, and out the door on my way home!
Ready for my arrival from out of state, fast closing, and
Ready for my arrival from out of state, fast closing, and out the door on my way home!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your experience, Mark! I'm glad that you had a smooth and fast closing at Bob Allen Motor Mall. We appreciate your feedback and hope you enjoy your new vehicle. Safe travels home, and we look forward to seeing you again! John Welsh - General Manager - (888) 309-6863
Sales guy was amazing!
Sales guy was amazing! He made the process very easy! Super friendly. Would recommend him 10/10!
Sales guy was amazing!
Sales guy was amazing! He made the process very easy! Super friendly. Would recommend him 10/10!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your wonderful review, Payton! We are thrilled to hear that our sales team made your car buying experience at Bob Allen Motor Mall so enjoyable. Your recommendation means a lot to us. We look forward to assisting you again in the future! John Welsh - General Manager - (888) 309-6863
The sales consultant was very friendly and knowledgeable.
The sales consultant was very friendly and knowledgeable. Just a great overall experience
The sales consultant was very friendly and knowledgeable.
The sales consultant was very friendly and knowledgeable. Just a great overall experience
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We’re glad to hear you had a great experience with us, Kevin. Our sales team at Bob Allen Motor Mall works hard to provide helpful, friendly service, and it’s always rewarding to know it was appreciated. Thank you for taking the time to share your feedback and we look forward to working with you again in the future! John Welsh - General Manager - (888) 309-6863
If I could give 0 stars I would apparently a contract
If I could give 0 stars I would apparently a contract doesn’t mean anything
If I could give 0 stars I would apparently a contract
If I could give 0 stars I would apparently a contract doesn’t mean anything
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for your feedback, Shelby. We understand that you are frustrated with your experience regarding the contract, and we take such matters seriously. Please reach out to us directly at Bob Allen Motor Mall so we can discuss your concerns further. Your satisfaction is important to us. John Welsh - General Manager - (888) 309-6863
Austin was very nice over the phone.
Austin was very nice over the phone. The Service Manager at the dealership was nice.
Austin was very nice over the phone.
Austin was very nice over the phone. The Service Manager at the dealership was nice.
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- Buying process —
- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Tracy, for your feedback about your experience with us at Bob Allen Motor Mall. We're glad to hear that Austin and our Service Manager provided you with excellent service over the phone. If there's anything more we can do for you, please feel free to reach out. We look forward to seeing you again! John Welsh - General Manager - (888) 309-6863
This being my third new vehicle I have been treated very
This being my third new vehicle I have been treated very friendly since 2008. Paul Scott and Jim Henderson have been a wealth of knowledge and assistance when I needed them. I have met Mr Allen twice and just as down to earth a man as you’d want to meet. Thank You All
This being my third new vehicle I have been treated very
This being my third new vehicle I have been treated very friendly since 2008. Paul Scott and Jim Henderson have been a wealth of knowledge and assistance when I needed them. I have met Mr Allen twice and just as down to earth a man as you’d want to meet. Thank You All
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! We're thrilled to hear that you've had such positive experiences at Bob Allen Motor Mall over the years. It's great to know that Paul and Jim were able to assist you and that you enjoyed your interactions with Mr. Allen. We truly appreciate your loyalty since 2008 and look forward to serving you again in the future. Thank you for being part of our family! John Welsh - General Manager - (888) 309-6863