Reviews
Kenny did not pressure me at all.
Kenny did not pressure me at all. He tried to accommodate all of my requests. He made me feel comfortable.
Kenny did not pressure me at all.
Kenny did not pressure me at all. He tried to accommodate all of my requests. He made me feel comfortable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Cynthia! We appreciate your positive feedback about your experience at Bob Allen Motor Mall. It’s great to hear that Kenny made you feel comfortable and accommodated all your requests. We look forward to seeing you again! John Welsh - General Manager - (888) 309-6863
Ready for my arrival from out of state, fast closing, and
Ready for my arrival from out of state, fast closing, and out the door on my way home!
Ready for my arrival from out of state, fast closing, and
Ready for my arrival from out of state, fast closing, and out the door on my way home!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your experience, Mark! I'm glad that you had a smooth and fast closing at Bob Allen Motor Mall. We appreciate your feedback and hope you enjoy your new vehicle. Safe travels home, and we look forward to seeing you again! John Welsh - General Manager - (888) 309-6863
Sales guy was amazing!
Sales guy was amazing! He made the process very easy! Super friendly. Would recommend him 10/10!
Sales guy was amazing!
Sales guy was amazing! He made the process very easy! Super friendly. Would recommend him 10/10!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your wonderful review, Payton! We are thrilled to hear that our sales team made your car buying experience at Bob Allen Motor Mall so enjoyable. Your recommendation means a lot to us. We look forward to assisting you again in the future! John Welsh - General Manager - (888) 309-6863
The sales consultant was very friendly and knowledgeable.
The sales consultant was very friendly and knowledgeable. Just a great overall experience
The sales consultant was very friendly and knowledgeable.
The sales consultant was very friendly and knowledgeable. Just a great overall experience
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We’re glad to hear you had a great experience with us, Kevin. Our sales team at Bob Allen Motor Mall works hard to provide helpful, friendly service, and it’s always rewarding to know it was appreciated. Thank you for taking the time to share your feedback and we look forward to working with you again in the future! John Welsh - General Manager - (888) 309-6863
If I could give 0 stars I would apparently a contract
If I could give 0 stars I would apparently a contract doesn’t mean anything
If I could give 0 stars I would apparently a contract
If I could give 0 stars I would apparently a contract doesn’t mean anything
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for your feedback, Shelby. We understand that you are frustrated with your experience regarding the contract, and we take such matters seriously. Please reach out to us directly at Bob Allen Motor Mall so we can discuss your concerns further. Your satisfaction is important to us. John Welsh - General Manager - (888) 309-6863
Austin was very nice over the phone.
Austin was very nice over the phone. The Service Manager at the dealership was nice.
Austin was very nice over the phone.
Austin was very nice over the phone. The Service Manager at the dealership was nice.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Tracy, for your feedback about your experience with us at Bob Allen Motor Mall. We're glad to hear that Austin and our Service Manager provided you with excellent service over the phone. If there's anything more we can do for you, please feel free to reach out. We look forward to seeing you again! John Welsh - General Manager - (888) 309-6863
This being my third new vehicle I have been treated very
This being my third new vehicle I have been treated very friendly since 2008. Paul Scott and Jim Henderson have been a wealth of knowledge and assistance when I needed them. I have met Mr Allen twice and just as down to earth a man as you’d want to meet. Thank You All
This being my third new vehicle I have been treated very
This being my third new vehicle I have been treated very friendly since 2008. Paul Scott and Jim Henderson have been a wealth of knowledge and assistance when I needed them. I have met Mr Allen twice and just as down to earth a man as you’d want to meet. Thank You All
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! We're thrilled to hear that you've had such positive experiences at Bob Allen Motor Mall over the years. It's great to know that Paul and Jim were able to assist you and that you enjoyed your interactions with Mr. Allen. We truly appreciate your loyalty since 2008 and look forward to serving you again in the future. Thank you for being part of our family! John Welsh - General Manager - (888) 309-6863
Your staff was very friendly and helpful.
Your staff was very friendly and helpful. Kenny Horn was outstanding. A little out of my area, but well worth the short drive.
Your staff was very friendly and helpful.
Your staff was very friendly and helpful. Kenny Horn was outstanding. A little out of my area, but well worth the short drive.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words, Chad! We're thrilled to hear that you had a great experience with our team at Bob Allen Motor Mall, especially with Kenny. We appreciate you making the drive to see us and hope to assist you again in the future. Safe travels! John Welsh - General Manager - (888) 309-6863
The whole sales process was smooth from start to finish.
The whole sales process was smooth from start to finish. Not pushy, which made the experience very enjoyable.
The whole sales process was smooth from start to finish.
The whole sales process was smooth from start to finish. Not pushy, which made the experience very enjoyable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your wonderful review, Christie! We at Bob Allen Motor Mall are thrilled to hear that your sales experience was smooth and enjoyable. Our team strives to provide a relaxed atmosphere without any pressure, and it’s great to see that reflected in your visit. We hope to see you again soon! John Welsh - General Manager - (888) 309-6863
Scheduled Oil Change and tire rotation.
Scheduled Oil Change and tire rotation. Also 2 new wipers blades. Oil and tire service was great as usual. Passenger side wiper blade was too long and hits side of car holding windshield glass making a lot of noise. Was already home when noticed this. Called service department and informed them of problem and that I wanted old wiper blades put back on. Service worker, June, retrieved old wipers from trash and held them for me. Due to bad weather and roads, it was a couple of days until I was able to return and get old wipers put back on. Was given 2 options to resolve this and choose old wipers and refund of new wiper charge. Aggravating situation was handled to my satisfaction with minimal effort on my part except to have to make another trip to service center which was 20 miles from my house. Also I am a 76 yr old widow lady who has no one else to drive car back for exchange of wipers.
Scheduled Oil Change and tire rotation.
Scheduled Oil Change and tire rotation. Also 2 new wipers blades. Oil and tire service was great as usual. Passenger side wiper blade was too long and hits side of car holding windshield glass making a lot of noise. Was already home when noticed this. Called service department and informed them of problem and that I wanted old wiper blades put back on. Service worker, June, retrieved old wipers from trash and held them for me. Due to bad weather and roads, it was a couple of days until I was able to return and get old wipers put back on. Was given 2 options to resolve this and choose old wipers and refund of new wiper charge. Aggravating situation was handled to my satisfaction with minimal effort on my part except to have to make another trip to service center which was 20 miles from my house. Also I am a 76 yr old widow lady who has no one else to drive car back for exchange of wipers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day! We are always more than happy to assist you if anything else comes up. Take care!