Reviews
They have been servicing my rav 4 since it was new 8 yrs...
They have been servicing my rav 4 since it was new 8 yrs ago and I have had nothing but good service from Joseph Toyota.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Being able to provide you with great service is what makes us happy. Thank you, Barry, for submitting this good-news review. We look forward to serving you for all your automotive needs. We appreciate your loyalty!
Was a little disappointed with my greeting from the man...
Was a little disappointed with my greeting from the man at the desk when I first arrived. He made me feel like I was a waste of time and didn't seem to want to leave his computer to help me look at a car. The salesman Ty Brewer, who he asked to help me, was fantastic and very helpful. I also enjoyed working with Mike for the financing. Ty went as far as to go out to the car and go over every feature with me even setting up my phone to sync with my new car. I absolutely love my Camry Hybrid. Despite my initial greeting I would recommend Joseph Toyota, especially Ty, to anyone looking for a car that wants a seamless buying experience. Easiest purchase I have ever had.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Jeanine, we apologize for the lack of hospitality upon your arrival at the dealership. We are excited, however, to extend congratulations to you on your new Camry Hybrid! We're happy to know that your experiences with Ty and Mike paved the way to a more enjoyable visit. Thank you for choosing Joseph Toyota of Cincinnati. We appreciate you!
Quick service. Knowledgeable. Friendly. Nice...
Quick service. Knowledgeable. Friendly. Nice comfortable waiting room. Explained future service I needed in detail
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It was our pleasure to serve you! Thank you for sharing the highlights of your time with us and for letting us know that your Service Team met your expectations in so many ways. All of us at Joseph Toyota appreciate your recommendation.
This 2011 Prius has always had Toyota dealership...
This 2011 Prius has always had Toyota dealership maintenance. This time Joseph Toyotas solved the brake noise and called my attention to many small lights that had never been replaced
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your good news! We enjoyed working with you to resolve the Prius's brake noise. Your satisfaction is our aim. Your Joseph Toyota Service Team extends their gratitude for this great feedback.
Fast and friendly service. Gave me a heads up on future...
Fast and friendly service. Gave me a heads up on future service needs. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate knowing some of the things you value about the service we provided. Thank you for choosing Joseph Toyota of Cincinnati for your automotive needs. We look forward to seeing you again!
Usually bery good. This time the brakes had been making...
Usually bery good. This time the brakes had been making noise. After service they're making a different noise
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for letting us know about the new brake noise that appeared following full brake replacement service. We see that the issue has already been resolved and that your 2011 Prius is no longer making noise during braking. It is always our pleasure to assist you with your automotive needs. Best wishes from your Joseph Toyota of Cincinnati Service Team!
Always good dealings with Joseph Toyota. Feel they care...
Always good dealings with Joseph Toyota. Feel they care about keeping the custoner ahead of mechanical issues.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
I have always felt comfortable taking my van to Joseph...
I have always felt comfortable taking my van to Joseph Toyota. Fortunately I have not needed any serious repairs, but if I did this is where I would go.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Joseph Toyota of Cincinnati!
Service was thorough and quick. The service attendant...
Service was thorough and quick. The service attendant that greeted me was not mean but not friendly either.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Made appointment via phone for 10:30AM on 9/16/21 advance...
Made appointment via phone for 10:30AM on 9/16/21 advance for oil change only. My car wasn’t ready until 12:56 PM. 2 hrs 26 minutes is terrible service. What’s the value in making an appointment at Joseph Toyota?
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this issue to our attention and for speaking with us about it. We sincerely apologize for the inconvenience and lack of communication you had to experience. We empathize with you and are in the process of working toward a solution. Thank you for your patience and understanding. Your Joseph Toyota Service Team