Reviews
They made sure I left with a vehicle , and made sure to
They made sure I left with a vehicle , and made sure to help me rebuild my credit !
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Absolutely great from start to finish.
Absolutely great from start to finish. Thank you very much. I will definitely return for service in the future .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Igor was an awesome sales advisor to have.
Igor was an awesome sales advisor to have. He was knowledgeable, timely in response, and did not put uncomfortable pressure on us to purchase on his timeline or according to his opinions. He provided the right amount of information and helped us secure the right vehicle. He also was extremely mindful of our time, ensuring we were not wasting time sitting around the dealership waiting for credit applications to process or cars to be prepped. The entire sales and finance team were efficient and enjoyable to interact with! I feel like they all went to bat for us to secure our lease deal and get us out of our old car that wasn’t working for us anymore!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This dealership is fraudulent.
This dealership is fraudulent. They sell cars with major engine issues, do not stand behind them and have terrible communication. When my husband first brought his car in, he told them about a bad smell and let them know it was not running as it should. His concerns were dismissed and he was sent on his way. A few months later the car wouldn't start and now, under warranty, they will not fix the car. It has been sitting at the dealership for months without any effort to fix it. It is impossible to communicate with their management, nobody anwsers the phone or calls back. This dealership is shady and sells junk cars and will not stand behind them.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Mkrinke13, we are currently reviewing these matters and look forward to discussing potential solutions with you on Monday.
I love the new Telluride I ordered.
I love the new Telluride I ordered. Scott in sales was very kind and thorough with the process. Luther Kia was able to get a new vehicle in significantly faster than another Kia Dealer I compared them to. The trade-in to accompany the new purchase was another story. I was told they follow Kelly Blue book values when making trade offers. There are variances based on the condition of your vehicle of course. My trade was in good condition. They offered LESS than fair and stood firm. I signed, but was disappointed. After some thought we decided to ask to buy the trade back from them to sell it outright instead. They were reasonable enough to agree even though they didn't have to. But that process was a nightmare. Once they were no longer looking to make a significantly profitable sale, we were treated terribly. The process was drawn out. They would not return phone calls to share details...and then put the vehicle through their shop to sell on the lot even though they said they would not, (presumably to make a shop profit out of the deal) Jerry was extremely rude and disrespectful the entire time. I purchased a brand new vehicle from them, and should have been treated as a valued customer even though the trade situation was complicated and unfortunate. If I order another Kia in the future, it will certainly NOT be with Luther.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Excellent experience.
Excellent experience. Everyone was extremely helpful with my purchase as well as treating me with kindness. Preston as a New salesman did a great job and the process was seamless.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My salesman Igor was great to work with, he listened and
My salesman Igor was great to work with, he listened and answered my questions. The dealership experience was top notch. I would refer anyone looking for a car to start there!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience, Dave Rife and Joe Hanson were
Great experience, Dave Rife and Joe Hanson were wonderful! I would recommend Luther Nissan to everyone! Great Job!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is a wonderful dealership.
This is a wonderful dealership. Joe Hanson and Dave Rife are great people to work with. Thanks for everything!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I love my new car in customer service was wonderful Thank
I love my new car in customer service was wonderful Thank you for doing business with me
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car