Antwerpen Toyota

This was the most relaxed car buying experience I have ever had. Nelson was wonderful as the salesman and Carlos was the best finance person to deal with. Very fair and patient. I would recommend this dealer to anyone who is looking for a Toyota even though it was 35 min away from my home. Thank you Nelson and Carlos!

Phil obiora cleared my car with a broken transmission even after I drove with a Toyota certified mechanic (mark fraser #3022) who’s confirmed my concern AFTER the initial diagnostic was done and nothing was found. Even though I towed in my vehicle they still tried to tell me there was nothing wrong with it and the noise I was hearing was due to uneven tire wear after I expressed it as unlikely that was the cause because the vehicle seized the night before. I Reluctantly took my car and left without having to pay as my service rep “Phil” let me know my diagnostic fee would be waived considering they couldn’t appease my concerns I’m assuming. I took the car back to my university campus and on the way roughly 20 minutes after the car was cleared it began seizing on the highway. I took the car back to Antwerpen was given a loaner and 2 days later I was notified that my transmission needed repair and would be covered under warranty. The rental contract I was given clearly states my rental would be valid until my repair is complete. After letting me know my car needs a transmission repair, they told me the transmission is on back order and that the rental would not be applicable for the time being while waiting for the transmission. From my understanding service begins when the vehicle is taken in and diagnosed and awaits its new parts. On April 28th 3 weeks after I brought my car in and was told there was nothing wrong with it only to find it actually had a broken transmission, Antwerpen Toyota breached their contract and retrieved the rental I was given while I was asleep on my college campus tens of miles from home. Additionally, regardless of the fact that my car is still currently unfixed and I have a contract legally giving me use of the courtesy vehicle for the time period, Charles Howard threatened to call the police on me for “stealing their rental vehicle” prior to them illegally retrieving it on their own. When trying to reason with interim general manager josh felsen, he let me know my word meant nothing to him and that he’s sure the service department didn’t clear a car with issues (considering the vehicle has been in the shop since I got my rental on April 8th and today is the 28th needing a new transmission that’s on back order that’s clearly not true) As of this evening I have already filed a claim with the attorney general. Please be wary before conducting business with certain members of the Antwerpen Toyota team in Clarksville they are masters of deception. my car is still sitting in their shop, it’s been 3 weeks no date as to when it will be complete and no transportation for me to get to and from school/work even though I was given a contract stating otherwise and my vehicle is a 2022 under warranty.

I scheduled this appointment a week in advance because I was told the mud guards needed time to arrive. On the appointment day, I dropped off my vehicle at 7:15 AM and was told the work would take about three hours. Throughout the day, I called five times for updates and was repeatedly told the car was not ready. I also made two additional calls that were transferred to my service advisor, but he did not answer and both calls were disconnected. Around 6:00 PM, a staff member placed me on hold for nearly 15 minutes, then said she would call me back with an update — but never did. Due to the lack of communication, I went to the dealership in person. Only then was I told the car was ready. When I picked up the keys, the staff had just learned that the mud guards had not arrived, and the installation was not completed, despite the part being scheduled well in advance. This experience reflects poor communication, lack of follow‑through, and significant inconvenience for a customer who had to take time off work for this appointment

On March 20, 2026, I brought a Toyota RAV4 Woodland @Antwerpen Toyota in Clarksville, MD. My buying experience was completely coordinated by Mr. JC Villeda, a highly professional and knowledgeable salesperson. I approached JC because I have purchased several cars over many years with him and I know how wonderful he is to work with when making a new car. I initiated my car buying journey with JC on March 2, 2026, when I put a down payment on a 2026 Toyota RAV4 Woodland. I flew up from a family vacation in Florida, where my 2019 RAV4 was involved in a crash which resulted in a total loss. I needed a new car in a super compressed timeframe because my family was “stranded” at our vacation rental back in Florida. Our vacation rental was due to expire on March 31, 2026. JC understood my time pressure and worked diligently to find the right Toyota RAV 4 to meet the needs of me and my family in the timeframe required. Together, we reviewed the inventory of Toyota cars that were scheduled for March 2026 delivery at his dealership in Clarksville, MD. I selected the Toyota RAV4 Woodland. With my new car purchase initiated and a tentative delivery window established, I flew back to Florida to rejoin my family knowing I was in great hands with JC. At every step of the way, JC keep me informed as my new car traveled by rail from the Toyota assembly plant in Ontario, Canada. Once my new Toyota was safely arrived at Toyota’s Central Atlantic Distribution Center near Glen Burnie, MD, I flew back to Maryland on March 19, 2026, expecting my new car to arrive withing a week. On March 20, 2026, JC contacted me with the news of my car arrival. Later that day, JC and I completed the paperwork for my new car purchase! On March 22, 2026, my new car and I boarded Amtrak’s Autotrain bound for Sanford, to Florida. I am sincerely grateful for my professional relationship with JC Villeda. JC made my entire buying experience at Antwerpen Toyota a true pleasure! Lawrence

On March 20, 2026, I brought a Toyota RAV4 Woodland @Antwerpen Toyota in Clarksville, MD. My buying experience was completely coordinated by Mr. JC Villeda, a highly professional and knowledgeable salesperson. I approached JC because I have purchased several cars over many years with him and I know how wonderful he is to work with when making a new car. I initiated my car buying journey with JC on March 2, 2026, when I put a down payment on a 2026 Toyota RAV4 Woodland. I flew up from a family vacation in Florida, where my 2019 RAV4 was involved in a crash which resulted in a total loss. I needed a new car in a super compressed timeframe because my family was “stranded” at our vacation rental back in Florida. Our vacation rental was due to expire on March 31, 2026. JC understood my time pressure and worked diligently to find the right Toyota RAV 4 to meet the needs of me and my family in the timeframe required. Together, we reviewed the inventory of Toyota cars that were scheduled for March 2026 delivery at his dealership in Clarksville, MD. I selected the Toyota RAV4 Woodland. With my new car purchase initiated and a tentative delivery window established, I flew back to Florida to rejoin my family knowing I was in great hands with JC. At every step of the way, JC keep me informed as my new car traveled by rail from the Toyota assembly plant in Ontario, Canada. Once my new Toyota was safely arrived at Toyota’s Central Atlantic Distribution Center near Glen Burnie, MD, I flew back to Maryland on March 19, 2026, expecting my new car to arrive withing a week. On March 20, 2026, JC contacted me with the news of my car arrival. Later that day, JC and I completed the paperwork for my new car purchase! On March 22, 2026, my new car and I boarded Amtrak’s Autotrain bound for Sanford, to Florida. I am sincerely grateful for my professional relationship with JC Villeda. JC made my entire buying experience at Antwerpen Toyota a true pleasure!

So after the fantastic service I got from both Yale Tindell and Pierre Castor, I had to edit my first review. Right after the snow storm, I had to see Yale for my 2013 Tundra for "Engine" check light that came on. Long store short, I had well over $6K worth of repairs to get my truck back on the road properly. Of course, I could have paid the money for the repairs but I wanted an honest opinion about the worth of my truck at this point. With a straight face, he told me it was time. Honesty is what I always look for. I don't want you to sell me stuff just for a sale. And that's what he gave me. He made a phone call and Pierre walked from the used sales lot to meet me. Asked me what I was looking for, asked about my truck and after a week of going back and forth, Pierre worked with me to get me in a new (Used) truck with the price, payments that I could handle and a great trade value for my current truck. Picked up my "New" truck this past Thursday night and even though it's four years old, it seemed just like new. I could not be more happier in my new truck. Pierre worked hard for me and I really appreciate all the help and work he put in to get this deal done. This is a long review but customers and management staff have to know that you have great people working for you (Yale and Pierre) who don't just repair or sell for money and go home. They actually care about customers that come in through those doors. I have been with Antwerpen Toyota in Clarksville for a lot of years and going on five vehicles now. I would not go anywhere else for new cars or repairs. Cost may be a little more then others and sure if you look around you can find new cars and repairs cheaper but I'm looking for those people who actually care about me, my car and not about the sale so much. That means a lot to me. If you can show me that, I will always come back and bring friends and family with me. OUTSTANDING job by both men!! I could not be more happy.

My experience of buying my new Tacoma at Antwerpen Toyota was outstanding. J.C. Villeda (sales gentleman) was professional, attentive to my needs and kept me "in the loop" via text/phone messages every step of the way. Mike Burchick in the service department was also very professional and attentive to my needs and requests. Mark in the parts department was also courteous and professional as he was able to get the requested additional parts installed before I drove my truck off the lot. Everyone there worked in unison as a well oiled machine. A pleasant experience. I will go there again when it is time to buy another car.

Wasted my time. Claimed to honor the discount program for Toyota employees and spent two weeks discussing vehicle options only for management to back out of the sale the day before closing because "they don't make any money" when they actually allow for the discount program. Complete waste of time and clearly no respect for Toyota employees or their families.

On January 10, 2026, I brought my Camry to the Antwerpen service department for a repair. Assistant Service Manager Josue Palomo provided me with excellent, oustanding service! He was exceedingly helpful and friendly. Many thanks!! Harold Z., a very satisfied customer.

I traveled 1.5hrs for an appointment to see a used vehicle, but upon arrival was notified that it was not fully inspected and unable to be driven on the road that day. After my parking lot "test drive" I raised concerns about a mechanical issue with the automatic running board system. I agreed to purchase the vehicle once it was ready, but also made sure to have a written We-Owe promise that the faulty system would be warrantied for 30 days/1,000 miles. The next day I was notified that the repair was "impossible." Over the next four days, I was told that parts were unavailable, given an offer to replace the system with fixed running boards for an additional $1200 my cost, or have the system removed entirely with no consideration to the value lost. I declined these offers, reiterating the written and verbal assurances that I was given. After several days of phone calls I was told that it just doesn't make sense for them to do the repair. One manager told me that in a situation where the issue was found before a customer had seen it, they would likely remove the faulty factory-installed system and sell it at the same price. When I asked another manager why I had been given false information for several days, they finally said that they just didn't want to do the repair. I was fortunately able to cancel the deal and have my deposit refunded. In the end, the faulty system was not a major deterrent to the vehicle itself, but being told that it couldn't be repaired, that they couldn't get parts, offered a lesser alternative at cost to me, then told that they just didn't want to do the repair gives me little assurance that the customer's best interests are in this dealer's priorities.