Reviews
When I went to pick up my vehicle after it's maintenance
When I went to pick up my vehicle after it's maintenance service, I wait 20 minutes for them to bring the car around. I finally asked for my keys. The receptionist got my keys but tossed them at me.
When I went to pick up my vehicle after it's maintenance
When I went to pick up my vehicle after it's maintenance service, I wait 20 minutes for them to bring the car around. I finally asked for my keys. The receptionist got my keys but tossed them at me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your experience, Susan. We understand your concerns regarding the wait time and how the situation was handled when you asked for your keys. At Antwerpen Toyota, we aim to provide courteous and timely service during every visit, and we appreciate your feedback as it helps us maintain that standard. Please feel free to reach out to us directly if you’d like to discuss this further. Your satisfaction is important to us. Antwerpen Toyota Management Team (443) 733-6439
Mr. Naol Begna was excellent. He explained every step of
Mr. Naol Begna was excellent. He explained every step of buying a used vehicle, and spent a great deal of time with me explaining the electronic features of the car. The entire Antwerpen staff treated me extremely professionally and were very helpful. I will absolutely recommend Antwerpen Toyota to my friends.
Mr. Naol Begna was excellent. He explained every step of
Mr. Naol Begna was excellent. He explained every step of buying a used vehicle, and spent a great deal of time with me explaining the electronic features of the car. The entire Antwerpen staff treated me extremely professionally and were very helpful. I will absolutely recommend Antwerpen Toyota to my friends.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I didn't enjoy my experience at Antwerpen.
I didn't enjoy my experience at Antwerpen. I had an appointment and I arrived on time but the sales person who I was supposed to meet was out to lunch. I eventually drove the vehicle and I liked how it drove and looked but the vehicle had over 70,000 miles on it. I thought that with that amount of miles there was room for negotiating the price. I was told there wasn't and I left. Before leaving I asked about the "Carfax" report and the sales rep read it off of the computer. My experience at other dealerships have usually printed the report off so I could look at it for myself. I thought it was odd that I didn't get to see the report. I was done with the car but I was contacted a few days later and asked if I was still interested in the car and I said if the price was a little bit cheaper I may purchase it. Overall, I didn't buy the car because I didn't feel comfortable with the dealership.
I didn't enjoy my experience at Antwerpen.
I didn't enjoy my experience at Antwerpen. I had an appointment and I arrived on time but the sales person who I was supposed to meet was out to lunch. I eventually drove the vehicle and I liked how it drove and looked but the vehicle had over 70,000 miles on it. I thought that with that amount of miles there was room for negotiating the price. I was told there wasn't and I left. Before leaving I asked about the "Carfax" report and the sales rep read it off of the computer. My experience at other dealerships have usually printed the report off so I could look at it for myself. I thought it was odd that I didn't get to see the report. I was done with the car but I was contacted a few days later and asked if I was still interested in the car and I said if the price was a little bit cheaper I may purchase it. Overall, I didn't buy the car because I didn't feel comfortable with the dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for sharing your experience with us, and I appreciate your feedback regarding your visit to Antwerpen Toyota. I understand your concerns about the appointment and the availability of the sales representative, as well as the handling of the Carfax report. It’s important to us that our customers feel comfortable and informed during their vehicle purchasing process. We value the feedback of our customers and always strive to improve our services. Please feel free to reach out to me directly if you would like to discuss your experience further. Thank you again for your input, and I hope you may consider us in the future. Sincerely, Floris Chaumat, General Manager, fchaumat@antwerpenauto.com
JC Villeda was so patient and thorough in helping me work
JC Villeda was so patient and thorough in helping me work through the process of processing a new car!
JC Villeda was so patient and thorough in helping me work
JC Villeda was so patient and thorough in helping me work through the process of processing a new car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great costumer service from my favorite sales
Great costumer service from my favorite sales representative JC Villegas. Great guy, easy transaction, great way to start the week. This is my 4 car with him, thanks for your great service.
Great costumer service from my favorite sales
Great costumer service from my favorite sales representative JC Villegas. Great guy, easy transaction, great way to start the week. This is my 4 car with him, thanks for your great service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This is my 2nd purchase from this dealership and from JC
This is my 2nd purchase from this dealership and from JC Villeda my sales rep. I highly recommend Antwerpen. I find this business top notch. The entire car buying process is easy, seamless and "not" high pressure. I am happy to refer any friend or family member to JC and Antwerpen for a vehicle purchase.
This is my 2nd purchase from this dealership and from JC
This is my 2nd purchase from this dealership and from JC Villeda my sales rep. I highly recommend Antwerpen. I find this business top notch. The entire car buying process is easy, seamless and "not" high pressure. I am happy to refer any friend or family member to JC and Antwerpen for a vehicle purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I bought a new car.
I bought a new car. The rep, JC Villeda, was patient and helpful throughout. Good experience overall!
I bought a new car.
I bought a new car. The rep, JC Villeda, was patient and helpful throughout. Good experience overall!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Miriam y Antonio somos clientes por 3ra vez de JC
Miriam y Antonio somos clientes por 3ra vez de JC Viileda. Estamos satisfechos por su buen servicio. Se lo recomendamos a quienes deseen comprar un auto.
Miriam y Antonio somos clientes por 3ra vez de JC
Miriam y Antonio somos clientes por 3ra vez de JC Viileda. Estamos satisfechos por su buen servicio. Se lo recomendamos a quienes deseen comprar un auto.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Love Antwerpen Toyota just bought a Corolla from JC.
Love Antwerpen Toyota just bought a Corolla from JC. He is a patient professional salesman. He thoroughly introduced me to my new Corolla.
Love Antwerpen Toyota just bought a Corolla from JC.
Love Antwerpen Toyota just bought a Corolla from JC. He is a patient professional salesman. He thoroughly introduced me to my new Corolla.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent service, efficient, very helpful.
Excellent service, efficient, very helpful. Our second car purchased at this dealership! Th ask you
Excellent service, efficient, very helpful.
Excellent service, efficient, very helpful. Our second car purchased at this dealership! Th ask you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car