Holler Honda

I would definitely come back to buy another Honda from this dealer. Never had a customer service representative (Vanessa) call me back a couple of days after I bought my vehicle to check if all was going well. She went above and beyond her duties, and also helped me with some rim repairs, which were covered by the pro-tek plan. I recommend putting this plan specially if you purchase the Accord Sport with the nice rims, the rim got scracthed a bit (our fault) but the plan covered all repairs. I recommend speaking to Vanessa if you are on the market for a new vehicle. Very good Honda dealer!

Rick Dawkins was the Sales Consultant I dealt with at Holler Honda. Over my life I have purchased 11 new cars. Rick surpassed all other sales personnel I met during that time for his professionalism, promptness, and proficiency. In answering all my many questions, Rick explained the capabilities of the CR-V Touring vehicle I purchased in terms I could easily understand. Rick was extremely courteous to me at all times whether I met with him in person or simply spoke to him on the phone. During my 40-year career with the Department of Defense at the Pentagon, I worked with many outstanding general officers and senior executives. Rick favorably compares to the best of those. I cannot overemphasize that my purchase of the CR-V Touring model from Holler Honda is attributable to Rick Dawkins. I could have gone to other Honda dealers--and did--but it was Rick Dawkins I came to trust for his judgment, his honesty, and his candor. When I again purchase another vehicle for me or my family, I will readily return to Holler Honda--and the single Sales Consultant I will ask for will be Rick Dawkins.

My wife and I purchased a Civic in May of 2012, and had a few issues with the purchase of a new Civic. Credit was not one, but the prep and delivery could have been smoother. We decided 3 years later to buy another Civic, and went to a different dealer that had the car we wanted. The paperwork from the financing at Holler had to be rewritten as the rate dropped literally overnight, which the finance people denied having any knowledge of. But several years later, I looked into the additional insurance my wife had opted for. This portion had NOT been added when it was rewritten, and as a result had I not checked with the insurance company about 3 years later, I would never had known this! Calling the dealer's finance dept I was told I would receive a call back. This never happened, and ultimately, I was sent a refund after showing this had never been accomplished by their f&i dept! I would have been out over $500 had I not investigated this! The only response I received from the Holler people was... 'that f&i person no longer works for us'! Sadly, it would have our loss had I not followed through, though no one assisted and this took well over a month to resolve! Needless to say I cannot recommend Holler Honda as a dealer to buy from, and I have since purchased another Civic as have family at other dealerships.