Meade Lexus of Southfield

In an effort to re-purchase the EDestination for my ES 350 after a year and to restore the service for Sirius XM radio, I didn't know where to start, Nancy got me to the service department, with an incredibly friendly and positive attitude. I clearly did not know who to speak with and I spoke with Atta in the Service Dept she was superb in indicating which service pertained to what I was trying to accomplish, I'm thankful. As it turns out, because I was having difficulty with the connection of my Lexus Enform App in my vehicle, Marla Gavon was very diligent in troubleshooting the problem and resolving it. My system was pausing for any number of times I tried to handle it myself for days and called Marla and she immediately went to work. Never once hesitated or complained that I called and came in. She also assisted me with the re-purchase for the EDestination service and Sirius XM. She guided me to take advantage of the Sirius XM service for the use of traffic and weather reports and going over with me the incredible advantages of having EDestination. I've worked with her on several occasions, as a Senior Citizen, she imparts the information and makes me feel smart--and I know better. In any event, she is beyond helpful in this technical arena yet, personable enough to help the client feel that the help she's providing is not a problem, but a pleasure. Again, I am appreciative to a true professional. Dona Wash ES350

Very professional and courteous service department. Work was completed when promised. Price for work done was decent.

Mark Matuszczyk been my salesperson for 3 of my last 4 Lexus vehicles I have leased. His professionalism is only outdone by his ability to work hard to secure the best deal available. A special trait the he possesses is the fact that he does not forget you after the sales. That is why I continue to return to this fine gentleman.

This is the third vehicle I've purchased from Meade of Southfield. David is personable , very easy to work with and actively attempts to place you in the vehicle that meets your wants / needs. There is no pressure and he is quick to address any concerns or questions you may have. I will be back and look forward to my next purchase.

I RECEIVED THE ABSOLUTE BEST CUSTOMER SERVICE AT THIS DEALERSHIP. THEY WERE VERY PROFESSIONAL AND SOOOO NICE!! MY SALESMAN MIKE K. WAS THE BOMB!! HE GOT ME IN THE EXACT CAR I WANTED (COLOR AND ALL) AND ALSO GOT ME THE EXACT TERMS THAT I WANTED! THE MANAGERS WERE AWSOME AND ALSO VERY HANDSOME!!! I WILL FOREVER BE A LEXUS GIRL!!!!!!

although I have the opportunity to have my Lexus picked up from my home for periodic servicing, I enjoy driving to the Southfield Meade dealership for their luxurious treatment. their professionalism and attention to detail matches the high quality of their vehicle. I can always count on the pleasant, professional, personalized attention from my Service Consultant Mr. Jerry Marx. In addition, my original Sales Consultant Ms. Maria D'Aigle does not hesitate to also provide me a welcoming wave when she sees me in the office. The Meade Lexus team is a role model for luxury customer experience.

Was in today to have some aftermarket eqpt. installed. As always, experience was wonderful. Service techs are knowledgeable and friendly, entire place is spotless, and the waiting area is the best I have ever seen (great seating, television, chargers, beverages and snacks). Time is always as promised, and pricing is extremely fair. I always go to the dealer for service - why go elsewhere?

Great service from Jerry, as always. Clean,new loaner and wonderful coffee. And my 5000 mile check up was free! I'm on my 5th Lexus and never had a problem with the dealer, service, parts, loaners and no long waits if you stay.

My car was running funny first thing in the morning the other day. Even though I didn't have an appointment, I took it to the dealership and Tony took care of me right away. He really helped ease my mind in what could have been a very stressful situation.

While knowing we were going to buy a new Lexus to replace our 2007 ES 350, we visited Meade Lexus determined to only see the current models, to do initial pricing, and then go to another dealer for the actual purchase. This determination not to buy from Meade Lexus was based on our universally poor experience with the initial 2007 purchase and with several subsequent service visits at Meade Lexus. These experiences were frankly shared with Mona Buchanan and others of your current staff. To our utter surprise that opinion changed completely starting with Mona Buchanan's opening the door for us as we entered the building. We knew we would be happy with the new vehicle but we did not know we would be so charmed by or so professionally treated by Ms. Buchanan. Mona's personal conduct and professional proficiency truly exemplify what customer service really means. Barbara and Stephen Guthrie