[{"id":494022,"personPtyId":38922173,"firstName":"Bob","lastName":"Erickson","titleText":"General Manager","emailTxt":"bob@eastcjd.com","combinedEmpAvgRatingNbr":4.3,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":24,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36339,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":526125,"firstName":"Shane","lastName":"Bacchas","titleText":"Sales Manager","emailTxt":"sbacchas@westkia.com","combinedEmpAvgRatingNbr":3.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":33,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36339,"certifiedEmployee":false,"deptDscrp":"Sales"}]

KIA of West Nyack

4.1 out of 5 4.1
Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 7:30 AM - 6:00 PM

KIA of West Nyack Hours

Sales

Monday

9:00 AM - 6:00 PM

Tuesday

9:00 AM - 6:00 PM

Wednesday

9:00 AM - 6:00 PM

Thursday

9:00 AM - 6:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

12:00 PM - 4:00 PM

Service

Monday

7:30 AM - 5:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 2:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2016

"Kia of West Nyack. Home of the Buyback."

Service

Tire Rotation

$19.95

Oil, Filter Change

$34.95 and up*

Multi-Point Inspection

Complimentary

Fluid Top-Off

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.1 out of 5 4.1
502 lifetime reviews. Includes reviews of KIA of West Nyack from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 11, 2019

    The service agent, sandy matched a coupon I received by mail for pricing. Got car services in one hour without a car wash which I said was ok

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing feedback about your recent visit to Kia of West Nyack! We are glad to hear that it went smoothly and that you were back on the r...oad in a timely manner. Have a great day.

  • 5.0 out of 5
    October 9, 2019

    Vincent was pivotal in helping me with my brakes on my kia stinger, he was very informative and followed up promptly...this is how customer service is... done!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Akhan! It's wonderful to read your positive feedback about Vincent on our team. We work hard to provide excellent customer service every day at Kia... of West Nyack and we are happy to read how your Kia Stinger's brakes were repaired thoroughly. We hope to see you again soon and have a great day!

  • July 14, 2016

    This is the second car that my wife and I have purchased from your dealership in the past three years. The process has always been seamless and all the... employees have always been friendly and made us feel comfortable. Thank you again.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    James, congratulations on your new purchase! I hope you are continuing to enjoy your vehicle! It's wonderful to know you feel confident in your decis...ion to choose Kia of West Nyack as your dealer. It is imperative to us that we make the car-buying experience seamless and efficient. Regards, Ron Weiss - Owner

  • 5.0 out of 5
    October 4, 2019

    I always experience very good personal courteous service from this KIA dealer. They make getting the car serviced as painless as possible. I would definitely... recommend them.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It means a lot to hear that you can depend on the Kia of West Nyack team to make your car serving process easy! Thank you so much for recommending us.... We look forward to our continued relationship.

  • 5.0 out of 5
    October 4, 2019

    My 2015 and did up needing to have a warranty replacement of my engine. The dealership was able to complete the task in 2 weeks. The manager was especially... helpful.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Bryan - It's great to hear that our team was able to replace your engine and get you back out on the road in a timely manner. Thank you so much for... the positive feedback! All of us at Kia of West Nyack wish you safe and happy driving.

  • 5.0 out of 5
    October 2, 2019

    My credit score wasn't great but at the end of the day Ralph and Leticia Glenn made it happen and I'm so grateful!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It was our pleasure to assist you to get into your new ride, congratulations! We really appreciate you reviewing and rating us. Have a wonderful day!

  • 5.0 out of 5
    September 25, 2019

    I went into Kia for service it was excellent. Mike, my service advisor, made my service quick and easy. I will always come to this service center and have... Mike as my service advisor, he was simply the best, hands down.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your 5-star review of Kia of West Nyack! It's fantastic to read about your positive service visit with our team and thank you for your c...ompliments about Mike as well. We appreciate your business and hope you return soon!

  • 5.0 out of 5
    September 20, 2019

    Service experience was very good, with close attention paid to my vehicle by the service writer, and the mechanic. I was impressed with the responsiveness.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for giving us the opportunity to impress you while servicing your vehicle with us at Kia of West Nyack. We appreciate your business and this... kind review.

  • 5.0 out of 5
    September 20, 2019

    Explained & showed with model work to be done ,kept updating me on work progress, fabulous job on total car cleaning. They really get it right here as... car is returned with attention to inside & outside-haven't seen such a COMPLETE JOB anywhere in a long time!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    What a wonderful review! It's fantastic to hear that you had such a positive experience working with the Kia of West Nyack team. We love that you drov...e home in a freshly cleaned car. Thank you for trusting us with your auto service needs!

  • 1.0 out of 5
    September 20, 2019

    I paid for a 15,000 service as well as several other add ons and noticed the next day the tires had not been rotated. When I brought it back the staff... had no problem rotating them and were externally polite and apologetic. My problem is the fact this was missed caused me to have to take more unpaid time away from work and doesn't make me feel confident that other services I paid for (and aren't as easy to check) we're completed.

    5.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tim - I understand your frustration and would like to apologize again for overlooking your tire rotation. We pride ourselves on our thorough work and ...I can assure you this is not the typical experience of our guests. I hope you consider giving us another opportunity to earn your business. If there is anything I can do to help, please give me a call. Thank you, Kathy Finn - Customer Care Manager - (877) 811-9330

View More Reviews