Reviews
Stay away from this dealership.
Stay away from this dealership. Once they make the sale they forget about you. They don’t return calls or emails. A trim around my window came loose, they wouldn’t fix it. Issue with my tire, didn’t fix it. Stay away.
Stay away from this dealership.
Stay away from this dealership. Once they make the sale they forget about you. They don’t return calls or emails. A trim around my window came loose, they wouldn’t fix it. Issue with my tire, didn’t fix it. Stay away.
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Eddie, we're sorry to hear about your experience with our dealership. We strive for excellent customer service and it's disappointing to learn we fell short after the sale. We will look for your contact information and reach out so we can address these issues directly and work towards a resolution. Thank you, Jamie Brown - Customer Care Manager - 845-353-1919 x 3151
As always Ron does a great job taking care of my vehicle
As always Ron does a great job taking care of my vehicle awesome and honest
As always Ron does a great job taking care of my vehicle
As always Ron does a great job taking care of my vehicle awesome and honest
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Robert, we really appreciate your kind review of Ron and Kia of West Nyack!
Every service visit is a great experience.
Every service visit is a great experience. Ron is friendly and professional, and I appreciate the convenient ride home when I can’t wait for my car. I highly recommend Kia of West Nyack!
Every service visit is a great experience.
Every service visit is a great experience. Ron is friendly and professional, and I appreciate the convenient ride home when I can’t wait for my car. I highly recommend Kia of West Nyack!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mari, we're delighted to hear that Ron and the team at Kia of West Nyack have made your service visits so enjoyable. Thank you for recommending us!
Service rendered was excellent.
Service rendered was excellent. The service manager explained everything clearly and gave me an expected completion time which was met. The car was returned washed and greatly appreciated.
Service rendered was excellent.
Service rendered was excellent. The service manager explained everything clearly and gave me an expected completion time which was met. The car was returned washed and greatly appreciated.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that our service manager provided clear communication and met your expectations at Kia of West Nyack. Thank you for the kind words, and we're glad you appreciated the freshly washed car!
everyone at this dealership is outstanding and completely
everyone at this dealership is outstanding and completely changed my negative lifelong perception of car dealers. so much attention to customer satisfaction I have never witnessed, true empathy and honesty is the best way I can describe all who work for this dealership especially Oliver who is a major asset.
everyone at this dealership is outstanding and completely
everyone at this dealership is outstanding and completely changed my negative lifelong perception of car dealers. so much attention to customer satisfaction I have never witnessed, true empathy and honesty is the best way I can describe all who work for this dealership especially Oliver who is a major asset.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Paul, we're pleased to hear that Oliver and the team at Kia of West Nyack made such a positive impression on you. It's wonderful knowing we could change your perception with our commitment to customer satisfaction. Thanks for sharing this feedback!
Ron, in service, was very helpful and attentive when it
Ron, in service, was very helpful and attentive when it came to repairing my son’s car. The cost of replacing my son‘s backup camera was excessive (over $900) And I know I overpaid for that. But because it was my son‘s car, I just wanted the job done. But , that still doesn’t take away from the professionalism of Ron. He even helped me get a couple hundred dollars off their initial price. And he got me out the a two hours that was promised. The prices of service are little exorbitant at this location. That alone would make me find an ultimate source for my service and repairs. As for Ron and the Mike’s in service, they will take care of you.
Ron, in service, was very helpful and attentive when it
Ron, in service, was very helpful and attentive when it came to repairing my son’s car. The cost of replacing my son‘s backup camera was excessive (over $900) And I know I overpaid for that. But because it was my son‘s car, I just wanted the job done. But , that still doesn’t take away from the professionalism of Ron. He even helped me get a couple hundred dollars off their initial price. And he got me out the a two hours that was promised. The prices of service are little exorbitant at this location. That alone would make me find an ultimate source for my service and repairs. As for Ron and the Mike’s in service, they will take care of you.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Kenny, we're glad to hear that Ron and the team at Kia of West Nyack provided attentive service for your son's car. We appreciate your feedback on pricing and will take it into consideration as we strive to improve our services. Thank you for choosing us!
I have come across a vehicle that was advertised, I
I have come across a vehicle that was advertised, I called, inquired about it, got an offer, sent the offer signed, and minutes later I get an email without a signature that the car has a deposit. This is a typical bait-and-switch. I thought that this dealership was different, but they are not. I used to live in Rockland for many years and wanted to give them business , stay away at any cost; other places practice better standards, MUST STAY AWAY FROM THEM !!!!!!!
I have come across a vehicle that was advertised, I
I have come across a vehicle that was advertised, I called, inquired about it, got an offer, sent the offer signed, and minutes later I get an email without a signature that the car has a deposit. This is a typical bait-and-switch. I thought that this dealership was different, but they are not. I used to live in Rockland for many years and wanted to give them business , stay away at any cost; other places practice better standards, MUST STAY AWAY FROM THEM !!!!!!!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Raz - It's disappointing to hear about your experience with the vehicle inquiry. We strive for transparency and fairness in all our dealings, so it's concerning to receive this feedback. We would like the opportunity to address your concerns directly. Thank you, Jamie Brown - Customer Care Manager - 845-353-1919 x 3151
Jamie, I have called the number as suggested but there is no one on the other side , your overall respond above is not genuine , certainly not transparnent and unfair, you should certainly be concerned , because prcatices like that will not help you do more business. I hope evertybody reads that and think hard and long before deciding to do business with you. Instead of sending a fake respond , you have my number , you could call me and tell me if the car that i signed for yesterday is available to me , nothing else.
I believe Mike was our Service Manager.
I believe Mike was our Service Manager. I hope I have the right name - I am Deborah Trabolsi Bucci. Anyway Mike was wonderful - service went great - he let us know the tone they would he finished and answered all if our questions very thoroughly. Thank you for a very good experience.
I believe Mike was our Service Manager.
I believe Mike was our Service Manager. I hope I have the right name - I am Deborah Trabolsi Bucci. Anyway Mike was wonderful - service went great - he let us know the tone they would he finished and answered all if our questions very thoroughly. Thank you for a very good experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Deborah, we're delighted to hear that Mike provided you with a great service experience at Kia of West Nyack. Thank you for sharing your positive feedback! If there's anything else we can do for you, just let us know.
Ron was very helpful and knowledgable!
Ron was very helpful and knowledgable! didnt have to wait long either! very good service
Ron was very helpful and knowledgable!
Ron was very helpful and knowledgable! didnt have to wait long either! very good service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Kristie, thanks for leaving Kia of West Nyack a five-star review! We are delighted to hear that Ron was helpful and knowledgeable.
Brought my car in for its first maintenance service at
Brought my car in for its first maintenance service at 8k. Mike was my service manager. I was treated very well, and was happy with their work.
Brought my car in for its first maintenance service at
Brought my car in for its first maintenance service at 8k. Mike was my service manager. I was treated very well, and was happy with their work.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dan, we're delighted to hear that Mike and the Kia of West Nyack team provided you with excellent service during your maintenance visit. Thanks for choosing us!