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Nelson Mazda Murfreesboro

4.7 out of 5 4.7
Rectangle 48
Sales 8:00 AM - 8:00 PM
Service 8:00 AM - 6:00 PM

Nelson Mazda Murfreesboro Hours

Sales

Monday

8:00 AM - 8:00 PM

Tuesday

8:00 AM - 8:00 PM

Wednesday

8:00 AM - 8:00 PM

Thursday

8:00 AM - 8:00 PM

Friday

8:00 AM - 8:00 PM

Saturday

8:00 AM - 8:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 6:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since March 2000

Robert Nelson is the president of five different automobile entities between Oklahoma and Tennessee: Nelson Mazda in Tul

...

sa, OK; Nelson Nissan in Broken Arrow, OK; Nelson Mazda in Murfreesboro, TN; and Nelson Mazda in Franklin, TN. He has been in the automotive industry since 1975, and has developed his company as an outlet for the Gospel. The company's slogan, "We'll make a believer out of you" emphasizes his mission.

"We'll Make a Believer Out of You!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
758 lifetime reviews. Includes reviews of Nelson Mazda Murfreesboro from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 4, 2019

    From start to finish my experience with Danny at Nelson Mazda of Murfreesboro was exceptional. It's definitely a customer first mentality and everyone... was kind and courteous! Will definitely use them for any future car buying.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to share your feedback for us. We are delighted to learn about Danny's excellent care of you. Congratulations on... your "new" car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help.


    Worked with:
    Zach Puckett

    Service Advisor

    (4.7) 78 reviews

    Adam Taylor

    Sales Manager

    (4.6) 51 reviews

    Danny Garcia

    Client Advisor

    NOT RATED

  • 5.0 out of 5
    December 1, 2019

    Excellent and quick service. The Dealer helped me through the process from start to finish. Very friendly and attentative with everything. Got squared... away with a deal in one day.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi! Thank you for your business and for this review. I am happy to hear our team was able to provide friendly and attentive service and demonstrate ho...w we do business here. If there is anything we can assist you with in the future, please let us know


    Worked with:
    Omar Rodriguez

    Product Specialist

    (5.0) 16 reviews

    Joseph Leming

    Team Lead

    (5.0) 57 reviews

  • March 4, 2015

    This is not your typical car dealership, and these and not typical salesmen! I really can't say enough about how much these guys took care of me and made... me feel very super comfortable with the entire buying process! I wanted to take a look at a certified CX-9 they had on the lot. I walked in and met Ben, and told him my situation, and he pulled it around, let me take a look, and then took a test drive. Ben listened to what I was looking for in the car, and let me just drive and form my own opinion of the car. He did not try to push it on me, or point our features that I already knew about, he just let me drive! Thank you!! When we got back to the dealer I met a few other of the guys that I would be working with, asked me how I liked the car, and again made me feel at home, with no pressure. It seemed clear that they wanted to help me find the right car - not just sell me that car! Turns out, that was the right car. Once I decided to purchase, Ben and the team got to work, and explained every step of the process which was very helpful very much the way I like to conduct business. Ben made sure that the entire process was as open and transparent as possible. The trip to the finance department was painless as well. They explained to me a few of the additional services they offered, I refused most of them with no problem, but did agree to purchase an extended warranty. Within an hour or so, all the paperwork was done, the keys were in my hand, and I was driving away! Not only happy with the car, but also happy with the experience! Update: Once I got the car home I noticed two very small things (windshield wiper and and second remote battery) that needed to be replaced. I took the car in, and both were replaced very quickly with no charge. NELSON ROCKS!

    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 3 found this review helpful. Did you?
    Dealer Response

    First I wanted to thank you for taking the time to write about your experience and share it with us. We take being transparent very seriously and we'r...e so glad that your experience mirrored the expectations we have of our staff. I will certainly pass on your encouragement to our teams, including Ben. Thanks agian!

  • 3.0 out of 5
    December 1, 2019

    Easy to work with but still took forever, even when paying cash. Not willing to negotiate at all, so I didn't care for that.

    4.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    4.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, Thank you for taking the time to submit a review. We are so glad our team could assist you in finding the vehicle you needed and were easy to wor...k with. We apologize, however, for the long wait as this is not the level of customer service we promote. If you would like to further discuss your concerns, feel free to contact me at your convenience.


    Worked with:
    Sean Turner

    Product Specialist

    (5.0) 15 reviews

    Adam Taylor

    Sales Manager

    (4.6) 51 reviews

  • 5.0 out of 5
    November 27, 2019

    Looking for a car, Randy was helpful for getting us taken care of. Decided on which one and Randy located a car in the price range, received it, had it... inspected and cleaned up for us.

    5.0 out of 5
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    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your review with us, we're glad to hear that Randy took such good care of you! Customer satisfaction is very important to us her...e at Nelson Mazda and positive feedback means the world to our staff. Have a wonderful day and happy driving!


    Worked with:
    Randy Dismang

    General Manager

    (5.0) 19 reviews

    Eron Hatchett

    Product Specialist

    NOT RATED

  • 5.0 out of 5
    November 27, 2019

    I came in with a need of some warranty work done and they were able to get me in quickly and always provide me with stellar customer service. I love my... Mazda but the dealerships sales and service really made me know I chose the right car manufacturer!

    Not Applicable
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for taking the time to share your experience, Sammy! Your wonderful feedback and rating mean a lot to us, and we're happy to hear that you had... a positive service experience. We hope you will return to Nelson Mazda for all your automotive needs!


    Worked with:
    Lonnie Stevens

    Service Manager

    (4.8) 50 reviews

    Zach Puckett

    Service Advisor

    (4.7) 78 reviews

  • 5.0 out of 5
    November 24, 2019

    I love the commitment from this team. If there's an issue with my vehicle they don't quit until they find a solution. We've been using them for about a... year now and are very, very happy with the work they do.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Lynanne, we are happy to hear you had a 5-star experience working with our service department. We are very pleased that our team were able to find a s...olution to your vehicle issue.Feel free to reach out if you have any other questions or concerns.Nelson Mazda Murfreesboro


    Worked with:
    Lonnie Stevens

    Service Manager

    (4.8) 50 reviews

  • 4.0 out of 5
    November 24, 2019

    The waiting area and people of Nelson Mazda in Murfreesboro are wonderful. We were there for new tires, an alignment, and oil change. While I have no complaints... on the people, the service took much longer than expected.

    5.0 out of 5
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    4.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we are pleased to hear you had a positive service appointment for your vehicle. It sounds like the level of service met your expectations but t...he appointment took longer than expected, we apologize for this. We work hard to provide you with the best experience possible. We look forward to seeing you in the near future!


    Worked with:
    Zach Puckett

    Service Advisor

    (4.7) 78 reviews

  • 5.0 out of 5
    November 24, 2019

    Everyone was so friendly and helpful! The wait wasn't long either. They got me in and out. What a wonderful addition to the Murfreesboro area.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Bowen Family, we are happy to hear your recent tire alignment experience was a positive one and quick too! we look forward to continuing this level of... service in the future. Nelson Mazda Murfreesboro Team


    Worked with:
    Zach Puckett

    Service Advisor

    (4.7) 78 reviews

  • 5.0 out of 5
    November 24, 2019

    Working with a Nelson Mazda was the best car buying experience I have ever had. The salesman I was working with was wonderful. They did not try to push... me into buying anything. They were always courteous and helpful. He actually gave me a number to reach him with any questions I might have. I would definitely recommend them to anyone looking for a new or certified preowned vehicle, and actually already have.

    5.0 out of 5
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    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you so much for your 5-star review and wonderful feedback. Our sales team works hard to provide you with the most positive experience whe...n purchasing a new or certified preowned vehicle. Your recommendation is highly valued, thank you!We look forward to continuing this high standard of service for our customers.Nelson Madza Murfreesboro Team


    Worked with:
    Sean Turner

    Product Specialist

    (5.0) 15 reviews

    Adam Taylor

    Sales Manager

    (4.6) 51 reviews

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