Passport Nissan - MD

I recently purchased a vehicle from this dealership, and I am EXTREMELY UNSATISFIED with their lack of customer service and communication! I never received any updates after Ricky and Mark Peluzzo asked me to send them documents at the end of September. I continuously tried to reach out for updates regarding the status of the registration process and on how to extend my temporary license plates and/or when they would be extended. Every time I called, I got NOTHING BUT SENT TO VOICEMAIL! If I got a text response, it was always unhelpful responses like "yes" or "it's fine for now" or "I'll check", but there was NEVER ANY FOLLOW UP. I had also filled out the feedback form (who knows how many times). After MANY unsuccessful attempts of reaching a live and working person, I filed a complaint with Nissan Consumer Affairs. I got tired of waiting for a response that would never come so I visited the dealer on a Saturday, just to be told by Donna Porter that they couldn’t help me because the Accounting Department was “closed” on the weekends, and I’d have to come back Monday or call back. I lost it! I told her I couldn’t come back because I have to work and I WAS NOT calling BECAUSE I am NEVER able to reach a real person! I only ever get sent to voicemail! I had spoken to Ricky about my plate extension, but he never got back to me. She told me that he NO LONGER works there. You couldn’t have told me that information when I called?? Or that I would have to talk to the Accounting Department and that they’re not open on the weekends!?! I even reached out to Mark 2 days prior and got no response! (Surprise!) AND I had called to speak to a manager but only got sent to a VOICEMAIL! She tried to assure me that she would have an answer for me Monday after 11 am. I also asked if they could send me my extended plate and registration but she told me no because I had to sign the temporary registration IN PERSON. So I called Donna Monday. She got Tracey Wolley from Accounting to call me, who let me know she’d extend my plate and registration. I went to the dealer to get my updated temporary tags and registration to find out I DID NOT have to go to the dealership in person, BUT I’m glad I did because who knows when I would have received them! I asked her if they could extend my temporary plates for 2 months but she refused and said they weren’t “allowed to because it’s a different process” than when I first purchased my car. Mikael called and told me he would get me the tracking number, but I never received it. After Consumer Affairs contacted the dealership, Brianna Rose called me to tell me that my documents had been sent to the DMV, but they couldn’t provide me with the tracking number because “it would give away other customers’ information.” How does a tracking number give away other customers’ information? Beats me! Even the DMV couldn’t figure that one out! I told her Mikael was able to get it and was going to give it to me but I hadn’t heard back from him. She said she was going to talk to him, so of course, he doesn’t answer OR return my call. As a customer and AFTER X UNSUCCESSFUL ATTEMPTS OF REACHING A LIVE PERSON, how was I supposed to be sure that they even sent my documents to the DMV!?! Their lack of communication and customer service already had me not trusting them! My car is FINALLY registered after 2.5 months!!! Not only were they UNRESPONSIVE! BUT, they DID NOT change the oil when I bought my car! I had to change the oil a week or so after I bought the car! I doubt they even checked the brakes and other stuff before handing the car off to me! I hope I no longer have to deal with this dealership! I DEFINITELY DO NOT RECOMMEND PASSPORT NISSAN MARLOW HEIGHTS! DO NOT BUY YOUR CAR FROM HERE!

Thanks REMI and NAMY..My car buying experience was so easy. Remi treated me so kind and caring. When it came time to give me my tutorial Namy was very professional and helpful. You guys along with Esa made this a plus plus..Thanks Again!!

**DON'T BUT FROM THIS DEALER** Purchased 2 vehicles cash remotely for our business. Advised all paperwork was complete and vehicles ready for pickup. Arrived, no paperwork was ready, their 100 point inspection was laughable as neither vehicle was road legal on numerous counts. Edgar the Finance Director refused to print of temporary tags without undertaking a 2nd credit check. His excuse 'you could be a terrorist'...The Sales Manager said he'd call me to apologize about everything the next day that was last Wednesday. It's now Tuesday with no call. Also put a call in asking for GM to call me on the Friday, still no response. Very poorly organized company, Edgar was very aggressive and demeaning. You do not need to run 1 credit check let alone 2 for a cash purchase. The fact that the cars hadn't been checked and inspected to the degree they were both unsafe to drive away was appalling. They charge $800 for 'administration' fees and nothing on their side was undertaken!

**DON'T BUT FROM THIS DEALER** Purchased 2 vehicles cash remotely for our business. Advised all paperwork was complete and vehicles ready for pickup. Arrived, no paperwork was ready, their 100 point inspection was laughable as neither vehicle was road legal on numerous counts. Edgar the Finance Director refused to print of temporary tags without undertaking a 2nd credit check. His excuse 'you could be a terrorist'...The Sales Manager said he'd call me to apologize about everything the next day that was last Wednesday. It's now Tuesday with no call. Also put a call in asking for GM to call me on the Friday, still no response. Very poorly organized company, Edgar was very aggressive and demeaning. You do not need to run 1 credit check let alone 2 for a cash purchase. The fact that the cars hadn't been checked and inspected to the degree they were both unsafe to drive away was appalling. They charge $800 for 'administration' fees and nothing on their side was undertaken!

I must say that I appreciate Ronnie Hughes. With going thru everything that I needed to know. She was very patient with all the questions I had for her. And even though I knew the answers to my questions she didn’t tell me any lies to get me to purchase a car.

We highly recommend buying your Nissan Leaf from Brandon Anderson. He knows a lot about them and he helps you understand and set up the systems in the car. I also like that they are very straightforward. I didn't feel like they were pushing things on me that I didn't want.

I had the pleasure of meeting Ronnie Hughes at Passport Nissan and was amazed at her professionalism and knowledge. I would definitely be recommending my family and friends to visit the dealership and meet with her. Congratulations Passport Nissan on hiring a winner!

Ronnie was a great help with a friendly smile. She and the staff is always willing to go the extra mile with you. Everyone was so nice especially Ronnie who was able to answer any questions I had. Yes, I would send my friends and family to her sales place for a new/used vehicle. Thanks Ronnie !

If you're looking for a dealership that will over look your past mistakes concerning your credit.... That will give it all they got to meet your needs... Go to Passport Nissan Marlow Heights, and be sure to ask for Ms. Ronnie!! From the time she answered the phone, to the time I drove off the lot with my brand new car I was Amazed... Ronnie is beyond Awesome and is definitely a woman of her Word. The most honest/delightful person I have meet in sales. She's really true-blue.

I didnt find the car for my daughter, but Ronnie made every attempt to see if they had something in my budget that would work for my inexperienced young driver. I enjoyed her friendliness and excitement about working with us.