Bryan Easler Toyota

My wife and I have been loyal Toyota owners for over 20 years and started using this dealership to service both of our vehicles after relocating to the area from South Florida in 2022. The service department initially was very reliable and did great work and we could count on getting in and out of the service department within 1 hour with a scheduled maintenance appointment. Starting this year, our experience at the service department has been terrible. Both of us had scheduled general maintenance appointments and waited close to 3 hours for the service to be completed. We suspect the delay is attributable to the extensive renovation work that is being done in the maintenance area and if this the case the dealership should have reduced the number of available appointments to accommodate the reduced workflow rather than shift the burden to the customer. When I expressed my displeasure with the prolonged waiting to the representative at the service desk he was indifferent and I was given the impression that my business was not appreciated. Moreover, I asked that my displeasure be conveyed to the service manager, expecting I would get some sort of response, and so far, nothing but crickets. As far as we are concerned, the dealership does not get a "third strike" and we will not be use it again for maintenance and when we replace our vehicles next year.

This service center is quite good at what they do. The video they send with a recording and explanation of what they find is amazing. I've been in there for both large and small things with my new Grand Highlander Hybrid. They're thorough, fair and fast.

Bryan Easler Toyota has consistently provided exceptional service for my 1999 Toyota Celica. Everyone, especially the service techs, are very knowledgeable and respectful and don't try to sell you anything you don't need. Andrew K actually listened to all of my concerns and kept in communication with me as to progress, as they had my car for several weeks before the work was successfully completed. They were finally able to fix an unusual problem that no one else had any idea about how to fix, and Andrew even took extra time and care to try to find other places for me that could possibly provide some parts and services that Toyota was not able to provide. I could not have asked for any better.

Brandon Cornell is outstanding! Great service and extremely trustworthy!! Always prefer his attention to my car needs!!!

They consistently provide good service and offer a shuttle so you can work while your car is being worked on.

Kaleigh and zack are the most professional people iam always treated like family here and i leave knowing they have handled my needs completely what ever the service great great .........

From the first contact to driving my vehicle off the lot, was a truly wonderful experience.

This was my first service appointment after having purchased the RAV4. It was a very prompt and pleasant experience. Thank you.

Our salesperson was awesome. His name is Dave C. He was professional and answered all my questions. Other staff were great as well. I would recommend this dealership to everyone.

Service was fine. However, the disappointed in Bryan Easler‘s policy to charge this customers for paying with a credit card. If I had known ahead of time, I could have brought cash or a check. I was told this policy had been in place for about three months now. If they would just let people know before they get there to pick up their vehicle. Thank you for “helping me by listening” and considering.