Reviews
The team was Fair and responsive to my car service needs
The team was Fair and responsive to my car service needs and to my anxious concerns.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi Sharnicemcoleman, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Recently moved to MD needed a MD State Inspection, they
Recently moved to MD needed a MD State Inspection, they were quick, efficient, professional. Service reps were personable. During call lost connection and they called back to ontinue discussion
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we appreciate you taking the time to leave us a response. Feel free to stop by if you ever need any more help.
Quick, efficient, pleasant car buying experience.
Quick, efficient, pleasant car buying experience. Everyone was kind, thorough, and attentive. Would highly recommend this store!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello there! We are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
When I needed to get my car serviced they had an open
When I needed to get my car serviced they had an open schedule. The person working on my vehicle kept me updated on everything going on throughout the service. And when it came to going to get it the service department was closed but they had made sure to give my keys and information to the sales desk up front, so I was able to still get my vehicle back same day.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Grayson, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great stress free experience.
Great stress free experience. Attentive and worked through problems and kept me advised of status. I’d gladly revisit this service department and recommend
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is anything else we can do for you; we are more than happy to help!
The service people were attentive to my needs and had
The service people were attentive to my needs and had the the tranmission problem diagnosed timely. Greg was on it. I needed a new transmission and radiator. Your price for the work was $9800. However that was $3000 higher then a local transmission repair company that specializes in transmissions. I will continue to be a customer of Auto Nation
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!
I always get service on my cadillac there and the
I always get service on my cadillac there and the oversight by Mr Hannibal and the team (George Nitchie/Timothy) was tremendous. On time, full transparency, excellent care of the care and they have been doing this for years for me (here at Autonation and the former Chesapeake Frankel. Thank you for all you do and making it super easy and keeping everything up to date. What folks may not know if how many types of cars they can service beautifully here and so they have a great bench depth and breadth of knowledge!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Thank you so much for being one of our valued guests and we look forward to your next visit!
I always get great service from Jody and the AN team.
I always get great service from Jody and the AN team. The pricing is alway fair!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Picked up my truck that I ordered a year and a half ago.
Picked up my truck that I ordered a year and a half ago. Needed the fifth wheel tow ball and running boards so I ordered them and was told they should take two days or so. I called one week later and the service department had no record of the order. I went on Amazon and got the ball in less than 24 hours. Running boards in 2 days. Asked to have my already paid for order refunded and was told it would be 10 days or longer for main office to issue refund.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (410) 443-0704 -- we hope to hear from you soon.
Thanks for the response. Still waiting for my refund
What a Deal
My 2018 Chevrolet Impala lease was expiring October 31st; that dealership explained that I needed to pay GMF the residual value of $16,500 before I could trade in or keep. AutoNation, instead of demanding the residual value, offered a trade-in CREDIT of $20,500; what a no-brainer. June 30th, accepted AutoNation's offer; signed a lease with AutoNation for a 2022 Equinox. I like the additional height, short front-end, most of all I like the $20,500 credit; who wouldn't?
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!