Reviews
When I was forced to go,after being told by someone at
When I was forced to go,after being told by someone at the Cadillac dealer, I was upset. But now after all is said & done, I am very pleased with the service, from Greg, and would take my XT5 back. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
I find the dealership very unfriendly, cold and
I find the dealership very unfriendly, cold and unresponsive. I received my usual warm welcome from Hannibal at check-in and Greg Winebrenner was his usual competent self as to let me know what my car needed. I guess I am use to the comforts and convenients of Frankel Cadillac. Not feeling good about AutoNation.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Rubybarton, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (410) 443-0704 to discuss what we can do to help.
Dennis did a great job communicating with me throughout
Dennis did a great job communicating with me throughout my service appointment. He was friendly and thorough. Service was performed as requested and I am satisified.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Adam, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Greg and Hannibal I have known for many years.
Greg and Hannibal I have known for many years. They provide you with excellent service and always greet you with a smile. You have two good employees.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Greg and Hannibal are the best!
Greg and Hannibal are the best!!! This location just does not have the Cadillac feel. The waiting area is small and not socially distance friendly. There are no outside signs directing Cadillacs to specific locations. There are no private rooms for guests who are waiting. It’s just not like Frankel. Also, my car wash could have been better. The car was returned wet. Windows were spotty.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we take your feedback very seriously and thank you for bringing this to our attention. Safety is of the utmost importance to us. When you can, please send your contact information and a copy of this review to our corporate team at Customer.Relations@AutoNation.com. Thank you.
Service adviser didn’t talk to me about my transmission
Service adviser didn’t talk to me about my transmission problem that I was intermittently experiencing. He just said your car is ready
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Great service.
Great service.. service was fast. Service was on time as planned. Gave me information on the services I need done next time I come in for service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Greg did a Great job, very professional l, and I like the
Greg did a Great job, very professional l, and I like the service. Will come back
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Deshawn, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Very friendly and helpful.
Very friendly and helpful. Purchasing a new car can be a headache and stressful but Kevin was very helpful and made the purchase very smooth.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
I was very pleased with the service and the time they
I was very pleased with the service and the time they would be done with my car in and out with no hassle
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Greg and Hannibal are thee greatest when it comes to customer care an service they take the time to inform you of our car that you may need by going over a 100 point checklist something that most car services don't do for that i will continue to do business with them Thank you Auto Nation
Greg and Hannibal are thee greatest when it comes to customer care an service they take the time to inform you of our car that you may need by going over a 100 point checklist something that most car services don't do for that i will continue to do business with them Thank you Auto Nation