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Heritage Subaru Owings Mills

(1,970 reviews)
Visit Heritage Subaru Owings Mills
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 7:00pm
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Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–9:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2024 state dealer award
View 11 awards
2024 state dealer award 2019 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award

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New (888) 854-2281 (888) 854-2281
Used (888) 702-1269 (888) 702-1269
Service (888) 823-2139 (888) 823-2139

Inventory

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Incentives

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About our dealership

This seller has been on Cars.com since June 1999.
Here at Heritage VW Subaru our primary concern is the satisfaction of our customers.

We are conveniently located at 9808 Reisterstown Rd. in Owings Mills.
It's your Heritage !

Service center

Phone number (888) 823-2139

Service hours

Monday
7:30am–7:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–7:00pm
Friday
7:30am–7:00pm
Saturday
7:30am–3:00pm
Sunday
Closed

Meet our employees

Reviews

(1,970 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heritage Subaru Owings Mills from DealerRater.

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Ansley was so helpful in purchasing a brand new 2026

Ansley was so helpful in purchasing a brand new 2026 crosstrek. I was nervous upon going to a dealership but he made the process so easy and worked with me to get a good price! Highly recommend!

Ansley was so helpful in purchasing a brand new 2026

Ansley was so helpful in purchasing a brand new 2026 crosstrek. I was nervous upon going to a dealership but he made the process so easy and worked with me to get a good price! Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Hailey, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating!

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Mark Dennis and the Heritage Subaru in Owings Mills team

Mark Dennis and the Heritage Subaru in Owings Mills team were recommended to me by a close friend who had just purchased a car through them. I was told Mark would take care of me and treat me like family. I was a bit weary, as this was my first time buying a car, and I know many people describe it as a very stressful experience. But I trusted my friend, and I’m really glad I did. Mark met with me on his day off and went above and beyond to make me feel welcome. He took the time to go over every detail of the vehicle—all while making a friendly, human connection with me. It’s an experience I’ll look back on with fondness. I couldn’t be happier with my first new car, and I plan to use the Owings Mills location for all of my servicing and maintenance. Thank you so much to Mark for his friendliness, professionalism, AND service to our country. Highly recommend!

Mark Dennis and the Heritage Subaru in Owings Mills team

Mark Dennis and the Heritage Subaru in Owings Mills team were recommended to me by a close friend who had just purchased a car through them. I was told Mark would take care of me and treat me like family. I was a bit weary, as this was my first time buying a car, and I know many people describe it as a very stressful experience. But I trusted my friend, and I’m really glad I did. Mark met with me on his day off and went above and beyond to make me feel welcome. He took the time to go over every detail of the vehicle—all while making a friendly, human connection with me. It’s an experience I’ll look back on with fondness. I couldn’t be happier with my first new car, and I plan to use the Owings Mills location for all of my servicing and maintenance. Thank you so much to Mark for his friendliness, professionalism, AND service to our country. Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Emmett Russ and General Manager Shawn Davie were

Emmett Russ and General Manager Shawn Davie were wonderful to work with. Emmett is very personable and his attention to detail when interacting with clients is exceptional. My needs were met in terms of the vehicle I wanted to purchase and the financial aspect I was comfortable with. Emmett gave me a tour of the facility including the service area. I love my new Subaru Forester Premium and could not be happier with the experience I had with everyone I interacted with at the dealership, including Finance Manager Matt Streete.

Emmett Russ and General Manager Shawn Davie were

Emmett Russ and General Manager Shawn Davie were wonderful to work with. Emmett is very personable and his attention to detail when interacting with clients is exceptional. My needs were met in terms of the vehicle I wanted to purchase and the financial aspect I was comfortable with. Emmett gave me a tour of the facility including the service area. I love my new Subaru Forester Premium and could not be happier with the experience I had with everyone I interacted with at the dealership, including Finance Manager Matt Streete.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your support! We're happy we could help. Our team is available should you require any extra help.

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Leo Medina is a very nice and patient person; he always

Leo Medina is a very nice and patient person; he always greets every customer with a bright smile. I live in Catonsville, but I would rather drive the extra distance to the Owings Mills branch for any vehicle service.

Leo Medina is a very nice and patient person; he always

Leo Medina is a very nice and patient person; he always greets every customer with a bright smile. I live in Catonsville, but I would rather drive the extra distance to the Owings Mills branch for any vehicle service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Tina, thank you so much for your feedback! Leo will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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I went into the dealership to trade-in my current leased

I went into the dealership to trade-in my current leased vehicle for a 2026 Outback. Mark made this an amazing experience. He is friendly, professional, and knowledgeable. Mark took the time to address all my inquiries regarding the new vehicle and leasing options. I left with a black 2026 Outback! Many thanks to Mark for the stellar experience and service.

I went into the dealership to trade-in my current leased

I went into the dealership to trade-in my current leased vehicle for a 2026 Outback. Mark made this an amazing experience. He is friendly, professional, and knowledgeable. Mark took the time to address all my inquiries regarding the new vehicle and leasing options. I left with a black 2026 Outback! Many thanks to Mark for the stellar experience and service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Nice people and considerate.

Nice people and considerate. Listened to my needs. Nice dealership. Clean updated. Friendly and caring.

Nice people and considerate.

Nice people and considerate. Listened to my needs. Nice dealership. Clean updated. Friendly and caring.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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Tavon, Ansley, and Josh (funniest guy I've ever met) were

Tavon, Ansley, and Josh (funniest guy I've ever met) were an amazing team helping us purchase our 2nd Subaru from Heritage in 6 years. It was a pleasant experience start to finish when we went for a test ride with our kids to the day we should up to purchase a vehicle. If you're looking for consistency, kindness, trust, and reliability, ask for those 3 by name.

Tavon, Ansley, and Josh (funniest guy I've ever met) were

Tavon, Ansley, and Josh (funniest guy I've ever met) were an amazing team helping us purchase our 2nd Subaru from Heritage in 6 years. It was a pleasant experience start to finish when we went for a test ride with our kids to the day we should up to purchase a vehicle. If you're looking for consistency, kindness, trust, and reliability, ask for those 3 by name.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Heritage Subaru Owings Mills. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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We have purchased multiple cars from this location and

We have purchased multiple cars from this location and they are always helpful and easy to work with.

We have purchased multiple cars from this location and

We have purchased multiple cars from this location and they are always helpful and easy to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

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I had an excellent shopping experience from start to

I had an excellent shopping experience from start to finish. Katie McGehee service was phenomenal. She explained everything clearly and ensured I was happy with the results every step of the way. I'm so happy with my new Subaru. And I'm so happy shopped at heritage Subaru Owing Mills location, amazing service, truly went above and beyond.

I had an excellent shopping experience from start to

I had an excellent shopping experience from start to finish. Katie McGehee service was phenomenal. She explained everything clearly and ensured I was happy with the results every step of the way. I'm so happy with my new Subaru. And I'm so happy shopped at heritage Subaru Owing Mills location, amazing service, truly went above and beyond.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Katie McGehee is an absolute gem!

Katie McGehee is an absolute gem! She is so warm and personable, she effortlessly established a rapport with our first encounter by phone. We've been driving Subarus for decades and generally find the buying process a necessary evil, although we've never had a bad experience. Our time with Katie felt more like a social visit where we managed to get some business done in the process. We will ask for Katie in the future!

Katie McGehee is an absolute gem!

Katie McGehee is an absolute gem! She is so warm and personable, she effortlessly established a rapport with our first encounter by phone. We've been driving Subarus for decades and generally find the buying process a necessary evil, although we've never had a bad experience. Our time with Katie felt more like a social visit where we managed to get some business done in the process. We will ask for Katie in the future!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello Sybil, thank you for your positive review. We're glad to hear that you found our team here at Heritage Subaru Owings Mills so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!

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