Heritage Subaru VW

Bill Middleton is a wonder service advisor. His best attribute is honesty. You guys have had my car for way over 2 weeks and the recall repair has not... been completed. This has nothing to do with Bill. I have a loaner but seriously. As of the second week the work had not been started. Poor organization

Took my phone call after several times over a few weeks trying to get service scheduled. Very friendly and helpful. I hope the car care service is as... good.

Last week I flew all the way from Chicago to by a 2015 Golf Sportwagen in the color and options I wanted. They were out of stock at home and besides being... a new model I got the car at a discount. It was well worth the flight out the 770 mile drive back. Bill even picked me up at the airport. He made the process go very smoothly. Thanks Everyone!

We went to Heritage Subaru, Owings Mills because we'd had a good experience buying a car there in 2012. When we arrived, Mei Kei (in a mask, as were we... because of Covid 19) came forward and asked if she could help us. She listened very well, and she helped us get just the vehicle we were looking for (2020 Legacy Premium). We also traded in our 2012 Impreza, and Heritage gave us a fair trade-in value for that car. Mei Kei knew the car very well, and knew what improvements had been made over the years since our last purchase of a 2015 Outback. We went on a test drive, with Mei Kei driving first and demonstrating various features, before we drove the car. She was able to answer all of our questions. The whole experience was about as positive as buying a new car can be (not my favorite thing in the world to spend my day doing!), and I'd go back there for my next purchase, assuming I could work with her again.

Mei Kei was completely amazing during the car buying experience! She answered all of our questions, and she was very helpful! She was so sweet and kind,... and is always sure to check in to make sure I am still enjoying my new car, which I most definitely am!!

What can I say? Shopping during the Coronavirus was intimidating but John put us right at ease. We scheduled an appointment the night before with a different... person but when we arrived John was assigned to us. What luck!! Like most Stay-at-Home Americans we wanted to take advantage of the deals being offered and knew the timing was awkward but right. When we arrived John offered me and my husband new masks as ours were uncomfortable. We also were offered disposable gloves. We were brought to a place that was isolated to discuss our interests, this made me feel at ease. We were considering one of two vehicles. John offered us a test drive in our first choice a Subaru Forester Touring. The test drive went great with John driving first to explain all the details offered in the car, then gave us both chances to drive it. Helping us see and feel all the safety and other features the Touring has to offer. Since the other vehicle we were considering was also a Forester we opted not to test drive the second vehicle, although it was offered. Then back at the showroom we settled in and got down to comparing the two vehicles (one a Limited and the other the Touring). He explained all the differences and the costs comparisons and made it very plain. We eventually settled on the Touring and have no regrets. John's friendly personality allowed us to feel relaxed. John was knowledgeable and we felt educated about the vehicles. The natural progression of information and decision making was never rushed or pressured. When John handed us over to the Finance person we were good to go. We brought our daughter back two days later and she purchased a vehicle from Heritage and John too. John is technically a VW salesman, but he was just as knowledgeable with us about the Subaru we did purchase. So although my review says it's for a VW, we alcually purchased a Subaru through John Fry.

Our recent car-buying experience at Heritage Subaru in Owings Mills was the best experience in 60 years of driving! From entry to exit, all the staff... were helpful and pleasant, but Mei Kei Hong, our sales agent, deserves a 6-star rating! As elders who wanted all the safety features, but who are intimidated by the technical capabilities, Mei Kei patiently walked us through each and every feature. Her explanations were clear and easy to understand even for us non-techies. Mei Kei clearly knows Subarus inside and out as she answered each question with confident expertise. Dealing with someone who is knowledgeable, courteous, honest and with a delightfully warm and friendly personality capped our already positive experience! Mei Kei even stayed 2 hours after closing to give us the keys and escort us to our new car! We'll drive the hour it takes to Heritage Subaru for our next car and we'll definitely ask for Mei Kei!

The whole experience was great! Even in a time of change and turmoil they went above and beyond. The deal was great, it wasn't like pulling teeth. Second... time I bought a brand new car from them. Will not be the last!

Mei Kei was knowledgeable of the vehicles, features, and options. Mei Kei was also considerate of COVID-related safety considerations which was greatly... appreciated. Online pricing was very fair.

John Fry was awesome! Very knowledgeable! I love my new GLI! This is now my 3rd VW! Car buying was nice and smooth! I couldn't be happier!