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Heritage Subaru VW

Rectangle 48
Sales
Service Closed

Heritage Subaru VW Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since June 1999

Here at Heritage VW Subaru our primary concern is the satisfaction of our customers.

...



We are conveniently located at 9808 Reisterstown Rd. in Owings Mills. Come see why over 710 customers have given us positive reviews online! Our commitment to customer service is second to none and that's why our Owings Mills Volkswagen and Subaru dealership is one of the premier Volkswagen and Subaru dealers in the state of Maryland!

We invite you to shop our website at www.vwsubaru.com, where you will find a great selection of new and used Volkswagen and Subaru vehicles including the Impreza, Legacy, Outback, Forester, Passat, CC, Tiguan and Routan.

Service

Tire Rotation

$24.95

Wheel Balance

$45

Replace Brake Fluid

$152

Oil, Filter Change (Premium)

$67.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
1322 lifetime reviews. Includes reviews from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 4, 2018

    Sanjay was great to work with. He quickly met my price, without a lot of back and forth. This is the second time I’ve bought a car from them and... I would definitely go back.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jess, it's experiences like yours that really keep us motivated! If you ever need anything else from us, please feel free to give us a call or st...op by. Have an awesome day!


    Worked with:
    Sanjay Fitzgerald

    Product Specialist

    (5.0) 20 reviews

  • 5.0 out of 5
    December 3, 2018

    Alex was great to work with. Very knowledgeable and made my buying experience very professional. Alex added a few personalized touches to the settings... in the car based upon brief conversations which meant he listened and cared.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Our team strives to deliver an excellent experience, and are glad you found this to be the case working with Alex. If you have further needs or questi...ons, please reach out! Safe travels!


    Worked with:
    Alex Laderer

    Sales Consultant

    (5.0) 36 reviews

  • July 8, 2015

    Last week I flew all the way from Chicago to by a 2015 Golf Sportwagen in the color and options I wanted. They were out of stock at home and besides being... a new model I got the car at a discount. It was well worth the flight out the 770 mile drive back. Bill even picked me up at the airport. He made the process go very smoothly. Thanks Everyone!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Wow! Thank you for making the trip to come see us, Scott. We truly appreciate you sharing your experience with us as well. I hope you are loving your ...new 2015 Golf Sportwagen! Be sure to come back and see us again if you are ever in the neighborhood! Happy driving!

  • 4.0 out of 5
    December 2, 2018

    Alex was our salesman and for how busy he was did a great job for us. Personable, friendly, and quick to find answers to our questions that he couldn???t... necessarily answer himself. Thanks Alex. We bought a 2019 Impreza and we love it so far. Saturday is when we went was very busy so it took a while to go through the process and the overall experience. That???s really the only reason this wasn???t 5 starts.

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello there, thank you; we appreciate all of your feedback and are glad to hear you had an overall great experience working with Alex! If you have any... questions about your new Impreza, please don't hesitate to reach out!


    Worked with:
    Alex Laderer

    Sales Consultant

    (5.0) 36 reviews

  • 5.0 out of 5
    November 30, 2018

    Can definitely recommend heritage and Alex Laderer in particular. Very easy and laid back experience with him. Wasn't pushy and helped easily deal with... info over email and text.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thanks for the positive feedback and recommendation! If you have any further questions, please give us a call. We're always happy to help!


    Worked with:
    Alex Laderer

    Sales Consultant

    (5.0) 36 reviews

  • 5.0 out of 5
    November 25, 2018

    I enjoyed the time and attention given to me at this dealership. Everyone with whom I came into contact was professional, courteous, and helpful. Once... I began to work with Alex, he made sure to ask me the right questions about my needs in order to put me into a car with which I am extremely pleased. Thank you, Alex! A VW Beetle was the car that got me through college in the eighties, and it made me appreciate the style, tradition and craftsmanship. I am happy to continue with this family of motor vehicles.

    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Mauricio, we strive for 100% satisfaction, and it is great to see you had such a positive buying experience at Heritage Volkswagen Owings Mills! If yo...u have any further questions, please give us a call. Take care!


    Worked with:
    Milton Taylor

    F & I Manager

    (4.9) 15 reviews

  • 5.0 out of 5
    November 24, 2018

    Alex (Salesman) and Josh (Business Mgr.) were excellent. Clearly presented options and allowed us to consider our preferences without pressing. Would highly... recommend doing business at Heritage Subaru in Owings Mills without reservation.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Congratulations on your new vehicle, and thank you so much for your recommendation! If you have any further questions, please give us a call. We're al...ways happy to help!


    Worked with:
    Alex Laderer

    Sales Consultant

    (5.0) 36 reviews

  • 5.0 out of 5
    November 23, 2018

    I bought my first car about a week ago through Mei Kei and she was absolutely wonderful! She was so knowledgeable about the Crosstrek that I was interested... in, and really shared in the excitement of the experience. She went over everything the car comes equipped with and broke down everything so it was easy to understand. While the process in actually buying the car understandably took a long time, I felt under no pressure to buy, had all my questions answered, and felt genuinely taken care of as she assisted with setting up the insurance policy and other information. Can't recommend Mei Kei enough!

    5.0 out of 5
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    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Congratulations on your new vehicle, and thank you so much for your recommendation! If you have any further questions, please give us a call. We're al...ways happy to help!

  • 5.0 out of 5
    November 13, 2018

    I felt comfortable making my purchase for my first newest car ever here . I specially ordered my 2018 Subaru WRX and they took care of everything every... step of the way . I trust to continue to have my vehicle cared for here for as long as my car takes me . Thank you Heritage Subaru of Owings Mills for many miles to come !!!

    5.0 out of 5
    Customer Service
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    Quality of Repair
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for your kind words and congratulations on your new vehicle! Our team strives to deliver an excellent experience, and are glad you fo...und this to be the case during your visit. If you have further needs or questions, please reach out! Take care!


    Worked with:
    Stephen Brown

    Internet Director

    (5.0) 21 reviews

    Konstantinos Kohilas

    Sales Consultant

    (5.0) 7 reviews

    Rony Lopez

    Service Advisor

    (5.0) 8 reviews

    Shawn Davie

    General Manager

    (4.9) 39 reviews

  • 5.0 out of 5
    November 13, 2018

    Scheduling a service appointment was an easy process. Upon arrival, I was met by the service writer who was very courteous and attentive to my service... needs. The work on my vehicle was promptly completed and done correctly. Overall, I had a pleasant experience with this dealership.

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    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out! We ho...pe you have a great day!


    Worked with:
    Rony Lopez

    Service Advisor

    (5.0) 8 reviews

    William Middleton

    Service Advisor/ASM

    (5.0) 64 reviews

    Shawn Davie

    General Manager

    (4.9) 39 reviews

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