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Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 7:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 9:00 PM
Sat 9:00 AM - 6:00 PM
Sun Closed
Mon 7:00 AM - 7:00 PM
Tue 7:00 AM - 7:00 PM
Wed 7:00 AM - 7:00 PM
Thu 7:00 AM - 7:00 PM
Fri 7:00 AM - 6:00 PM
Sat 8:00 AM - 4:00 PM
Sun Closed
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Reviews

4.8
775 lifetime reviews. Includes reviews from DealerRater.com
  • Thanks Bill Harris and Heritage VW

    Last week I flew all the way from Chicago to by a 2015 Golf Sportwagen in the color and options I wanted. They were out of stock at home and besid...

    Dealer Response

    Wow! Thank you for making the trip to come see us, Scott. We truly appreciate you sharing your experience with us as well. I hope you are loving y...


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    Last week I flew all the way from Chicago to by a 2015 Golf Sportwagen in the color and options I wanted. They were out of stock at home and besides being a new model I got the car at a discount. It was well worth the flight out the 770 mile drive back. Bill even picked me up at the airport. He made the process go very smoothly. Thanks Everyone!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Wow! Thank you for making the trip to come see us, Scott. We truly appreciate you sharing your experience with us as well. I hope you are loving your new 2015 Golf Sportwagen! Be sure to come back and see us again if you are ever in the neighborhood! Happy driving!


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  • Follow up customer service

    I brought my vehicle in because I heard noise while braking. They didn't find anything wrong that day. However, when I departed, I started hear...


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    I brought my vehicle in because I heard noise while braking. They didn't find anything wrong that day. However, when I departed, I started hearing the noise again. I received an email from Kevin Bindel. I replied and told him that my problem was not resolved. He had me to come back in and to test drive with the foreman. Within the first 2 minutes he heard the noise. At that time he was able to figure out what the problem was and resolve it. Sometimes things don't happen the way you want them to. It's the prompt response and communication received to make things better. I would like to thank the foreman, Bill, and Kevin for taking the time to go the extra mile. That makes a huge difference in customer satisfaction. The original advisor, Milena Boyer, did not acknowledge me once I came back. If I had to come back due to a problem the advisor would always at least speak. I will not deal with her again because she didn't display good customer service values. I'm in the sales industry and I always acknowledge my customers. Thank goodness for the rest of the team who I truly appreciate.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Blown Away
    April 24, 2017

    I was absolutely blown away with this buying experience! I was treated with kid glove customer service from start to finish. Santos Mendez was so ...


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    I was absolutely blown away with this buying experience! I was treated with kid glove customer service from start to finish. Santos Mendez was so comfortable to work with he almost felt like family. He went out of his way to make things easy for me. My son will need a new car soon and he plans to visit Santos! No question Heritage Subaru is the place to go, the entire team fantastic.

    Does recommend this dealer

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Service & Repair

About Our Dealership

Dealer on Cars.com since June 1999

Here at Heritage VW Subaru our primary concern is the satisfaction of our customers.

We are conveniently located at 9808 Reisterstown Rd. in Owings Mills. Come see why over 710 customers have given us positive reviews online! Our commitment to customer service is second to none and that's why our Owings Mills Volkswagen and Subaru dealership is one of the premier Volkswagen and Subaru dealers in the state of Maryland!

We invite you to shop our website at www.vwsubaru.com, where you will find a great selection of new and used Volkswagen and Subaru vehicles including the Impreza, Legacy, Outback, Forester, Passat, CC, Tiguan and Routan.