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Super fast, super friendly, very professional. We came all the way from New Jersey to see this dealership and a car they had. We already had our own financing so the process was quick. Less than an hour in and out. They enjoyed having our kids run around and helped with entertain the kids.
Vernon, thank you for the review! We appreciate your business and hope to see you back again at Koons Volvo White Marsh. Safe travels in your new vehicle!
Good as new
Replacement of damaged tire was completed as requested and the car was returned in good condition. They even vacuumed the car floor which I did expect.
Ernie, it's fantastic to see your positive rating and review for Koons Volvo White Marsh! It was our pleasure to complete your vehicle's service. It's great to know that our team went above and beyond by vacuuming the car floor, providing excellent service every step of the way. Safe travels ahead!
Charlie was,very kind and helped me find your shop He
Charlie was,very kind and helped me find your shop He made sure the work was done properly He had an assistant to help when he went to class The assistant helped me use my cars GPS to find my way home I still wish you .were located closer to Baltimore
We're grateful for your feedback, and we're delighted to hear that Charlie and his assistant provided you with excellent service here at Koons Volvo White Marsh. We appreciate your support and hope to assist you again in the future! Have a great rest of your day!
I purchased a new S90 from outside the state.
I purchased a new S90 from outside the state. The service was exceptional, from the first conversation with Rob McGuinness through picking up the vehicle 6 days later. Koons made it easy to work within my schedule and on my terms.
William, when we see words like this, we know we're doing things right at Koons Volvo White Marsh! We're elated that Rob could make your entire experience a smooth success. Please let us know if there's anything else we can do for you. Enjoy your new Volvo S90!
First time using the concierge service. Had I'd been advised there would be a chance that I would not have received my vehicle back today I would have NEVER used this concierge service. I was not notified that I wasn't getting my vehicle back and was left without a vehicle. I understand from concierge desk they were understaffed. I understand from the driver they were understaffed BUT never not once was I advised this would trickle down to the customer being left without a vehicle in a holiday weekend. Disappointed
Joanne, we strive to deliver timely and communicative service, so it's very disappointing to see we've let you down. I sincerely apologize for any delay in returning your vehicle and oversight in keeping you informed about this. I understand your frustration, and I will look into this concern so we can sort things out as soon as possible. I won't be able to locate your contact information without a last name, so please reach out to me at your earliest convenience. Thank you, Rachel Gildersleeve - Customer Relations Manager - 410-363-9334
We recently purchased our first Volvo.
We recently purchased our first Volvo. Our experience was seamless. David was great! Friendly and knowledgeable. All around a good experience.
Welcome to the Koons Volvo White Marsh family, Pete! Thank you for sharing this positive feedback about your experience with David and the team!
Pleasant friendly clean understanding concern thoughtful
Pleasant friendly clean understanding concern thoughtful neat timely knowledgeable upfront well-being Pleasant well spoken
Teddy, thank you for the review! We are so glad to hear that you had a successful experience working with the Koons Volvo White Marsh team. Drive safely, and we hope to see you again down the road!
Kevin was excellent.
Kevin was excellent. He was able to give me details answers and explanations on all my questions regarding the RAV4 purchase.
We're overjoyed Kevin provided thorough and informative communication in regard to your purchase! From all of us at Koons Volvo White Marsh, enjoy your new ride!
Thank you all and special thanks for Kevin
Kevin is great. Helped us from the very beginning. Communication was quick and informative. Overall great experience. Will recommend them to my friends if they are looking for a Volvo.
Thank you for taking the time to give Kevin and the Koons Volvo White Marsh team a shoutout. We appreciate the kudos and look forward to seeing you again next time. Enjoy your new Volvo!
My experience was exceptional from the ease of making an
My experience was exceptional from the ease of making an appointment to arriving at the dealership where Larry Bond, Jr. Checked my vehicle in. This dealership is clean, well appointed and organized and unlike several other dealerships in the area they genuinely act like they want my business. I highly recommend this dealership!
Thank you for the review! We are thrilled to hear that you had such a successful service experience working with Larry and the Koons Volvo White Marsh team. Drive safely, and we hope to see you back again down the road!