Reviews
Very poor relationship with me and not satisfied with the
Very poor relationship with me and not satisfied with the final outcome of my vehicle
Very poor relationship with me and not satisfied with the
Very poor relationship with me and not satisfied with the final outcome of my vehicle
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
William, I'm sorry your experience has fallen short of our 5-star standards. We strive to provide accommodating service for all our customers, so it's disappointing you were left feeling otherwise. If you're open to discussing this feedback further, please reach out so we can ensure any outstanding concerns are addressed. Thank you, Claron Etherly - General Manager - claron.etherly@koons.com
I love how they come to pick your car up and return it
I love how they come to pick your car up and return it when done, leaving you room to do your daily activities with out interruptions. Also, my service representative was very knowledgeable. Thanks Koons!
I love how they come to pick your car up and return it
I love how they come to pick your car up and return it when done, leaving you room to do your daily activities with out interruptions. Also, my service representative was very knowledgeable. Thanks Koons!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Joe, we're delighted to hear that our pick-up and return service at Koons Volvo White Marsh made your experience convenient! It's great to know you found our team knowledgeable as well. Thanks for the feedback!
Great experience, so easy, Vince who was my driver was
Great experience, so easy, Vince who was my driver was fabulous for my concierge service.
Great experience, so easy, Vince who was my driver was
Great experience, so easy, Vince who was my driver was fabulous for my concierge service.
- Customer service —
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ellen, thank you for sharing a positive review of Vince and Koons Volvo White Marsh!
Friendly and quick service.
Friendly and quick service. Also service recommendations are clear and to the point. Excellent customer service.
Friendly and quick service.
Friendly and quick service. Also service recommendations are clear and to the point. Excellent customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Marco, we're delighted to hear that you enjoyed the friendly and efficient service at Koons Volvo White Marsh. Thanks for highlighting our clear recommendations and excellent customer care!
I am amazed at the excellence and the quality of service
I am amazed at the excellence and the quality of service having been given. The service manager was very knowledgeable about my issue with my car and so willing to make sure that everything was taken care of assuring me I would highly recommend Cuz Volvo Whitemarsh
I am amazed at the excellence and the quality of service
I am amazed at the excellence and the quality of service having been given. The service manager was very knowledgeable about my issue with my car and so willing to make sure that everything was taken care of assuring me I would highly recommend Cuz Volvo Whitemarsh
- Customer service —
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Joyce, we're delighted to hear about your positive experience with our service team at Koons Volvo White Marsh. Thank you for recommending us and trusting us with your car's needs!
I am very happy about my vehicle service with Mr.
I am very happy about my vehicle service with Mr. Charles Burkhardt . The vehicle has been washed , vacuumed and oil has been changed too because of the mileage. All set ! I am very excited! Thanks a lot to Jen ! She is always helping me with a good advice! Have a wonderful weekend everyone! Greatly appreciated, Iryna
I am very happy about my vehicle service with Mr.
I am very happy about my vehicle service with Mr. Charles Burkhardt . The vehicle has been washed , vacuumed and oil has been changed too because of the mileage. All set ! I am very excited! Thanks a lot to Jen ! She is always helping me with a good advice! Have a wonderful weekend everyone! Greatly appreciated, Iryna
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're delighted to hear that Charles and Jen provided such excellent service at Koons Volvo White Marsh! Have a wonderful weekend, and thank you for sharing your feedback with us!
The customer service was great and efficient thanks to
The customer service was great and efficient thanks to Charlie, my service advisor. Highly recommend Koons Volvo.
The customer service was great and efficient thanks to
The customer service was great and efficient thanks to Charlie, my service advisor. Highly recommend Koons Volvo.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
AJ, we're delighted to hear that Charlie provided you with great and efficient service at Koons Volvo White Marsh. Thank you for the recommendation!
Kevin Kappauf was awesome!
Kevin Kappauf was awesome!!! Although I didn’t purchase this time, I’d definitely come back to do business with him! It was very nice meeting you and the manager! You represent Koons very well!!!!
Kevin Kappauf was awesome!
Kevin Kappauf was awesome!!! Although I didn’t purchase this time, I’d definitely come back to do business with him! It was very nice meeting you and the manager! You represent Koons very well!!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Kimberly, thank you for the kind words about Kevin and our team at Koons Volvo White Marsh! We're glad to hear you'd consider us in the future. Looking forward to welcoming you back anytime!
Best dealership ever!
Best dealership ever! I’ve been with them for over 20 years. Their mechanical services are outstanding and their customer service is great. Koons is simply the best.
Best dealership ever!
Best dealership ever! I’ve been with them for over 20 years. Their mechanical services are outstanding and their customer service is great. Koons is simply the best.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bebe, thank you for your loyalty and kind words about Koons Volvo White Marsh! We're delighted to hear that our mechanical services and customer service have kept you coming back for over 20 years. We look forward to serving you in the future!
The purchase of our Honda Pilot was an exceptional
The purchase of our Honda Pilot was an exceptional experience. The Dealer, Kevin was very informative and did not pressure us to purchase. The entire process was quick and efficient. everyone we spoke with was very professional and friendly. We did have an issue which the service department had to remedy and that was also completed very quick and very professional. Koons Volvo is a great place to purchase a car, and I highly recommend Kevin Kappauf.
The purchase of our Honda Pilot was an exceptional
The purchase of our Honda Pilot was an exceptional experience. The Dealer, Kevin was very informative and did not pressure us to purchase. The entire process was quick and efficient. everyone we spoke with was very professional and friendly. We did have an issue which the service department had to remedy and that was also completed very quick and very professional. Koons Volvo is a great place to purchase a car, and I highly recommend Kevin Kappauf.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Richard, we're delighted to hear that Kevin and the team at Koons Volvo White Marsh provided you with a smooth and professional experience. Thank you for recommending us, we hope you're enjoying your Honda Pilot!