Waited 4hrs 50 minutes, the assigned service rep does not gives me updates unless I asked. His response to my question was they're short staffed.
Maxine - I'm so sorry to see the one star as we have high standards of care for our customers. I apologize for the delays here as well as our lack of communication. I'm going to look into the details of your visit to make sure these concerns are addressed, and if there is anything that I can do to assist you, please reach out to me directly. Thank you, Barry Williams - Service Manager - email@example.com
Koons Volvo Service is Top Notch
I have been a Volvo owner since 1999. My first purchase was a beautiful dark blue S70 and I drove it for over 300,000 miles. I went nowhere else for service except to Koons Volvo. Since that first purchase, I have owned five additional Volvos. My current model is and S60. Throughout that entire time I have always used Koons Volvo for my vehicle service and the one person who I absolutely depended on during that entire time was my service advisor, Bruce Silvers. Bruce knows customer service and he is the consummate professional. He goes out of his way to ensure customer satisfaction. And that is the main reason why I am still driving Volvos today.
Hi Ed - We are so grateful for your loyal business! Thank you for trusting Bruce and Koons Volvo White Marsh with your vehicles, it means a lot to hear that you are a happy customer. Drive safely and see you next time!
We had an amazing experience . When my sons car was total after purchase 15 days ago we cam back to the same sales person . With all the issues that arise with the sale it went well . We were able to get my son into the car he wanted and worked out all the kinks with the totaled vehicle and finance with the same location . There were professional , detailed and present. I really thank them for all their hard work.
Thank you for taking the time to leave us a review! We are pleased to hear that we were able to assist you and your son here at Koons Volvo White Marsh, and we will certainly let our team know that you appreciate their help. We hope that your son continues to enjoy his new ride!
Grate service call. Fixed two problems. One would have been hard to find, but they did. Have been a long term customer of Koons. Always great service.
James, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Koons Volvo White Marsh, and we will certainly let our team know that you appreciate their help. We are grateful for your longtime business, and we look forward to your next visit!
Excellent exp. w/James Brandon at Koons Volvo WM
Sales associate James Brandon was very direct and helpful while we searched for the perfect vehicle. He hosted virtual meetings prior to meeting in person which was key given our busy schedules and the covid pandemic. Excellent value, vehicle and terms. FWIW, their showroom is really nice too.
We love to hear that you were welcomed into our dealership and James was able to get you into a car perfect for you. All of us at Koons Volvo White Marsh appreciate the time you took to let others know what being a guest with us is like. We always strive to provide a helpful and positive car-buying experience. We truly appreciate your recommendation. Have a great day and safe travels!
Quality Volvo Service
I've taken my vehicle to Koons Volvo for the last 9 years and have been consistently pleased with the quality of service. Bruce Silvers has been my go-to at Koons, keeping me apprised of all necessary work and ensuring my vehicle is in and out quickly. Highly recommended and a pleasure to work with.
Dave - We are so grateful for your years of business! It is gratifying to hear that you have been so well taken care of by Bruce and the team. Thank you from all of us at Koons Volvo White Marsh, we look forward to seeing you next time!
I was very impressed by the service I received when I took my car in for an oil change. Bruce Silvers was very helpful and respectful. He was able to answer my questions and was friendly.
Don, thank you for taking the time to leave us a review! It was our pleasure to assist you with your oil change here at Koons Volvo White Marsh, and we will certainly let Bruce and our team know that you appreciate their help. We look forward to your next visit!
From my initial service appointment with Jazmine, to the follow up with the loaners and concierge coordinator, ms. Latania, to the Den Marino as follows up advisor, it was a satisfy team work. I'm glad with the service they did to and for my wife vehicle.
We are delighted that our team could deliver such convenient, top-notch service! Thank you for choosing Koons Volvo White Marsh and taking the time to share your experience. We hope to welcome you back in the future!
2017 Volvo S60
Great buying experience. The best since purchasing from Lexus 9 years ago. This dealership is a class act. It was a pleasure. Great staff that really works with you and no pressure.
Mike, thank you for taking the time to leave us a review! We couldn't be happier to hear that you had a great experience working with our team at Koons Volvo White Marsh, and we will certainly pass along your kind words. We are proud that we earned your business, and we hope that you continue to enjoy your newly purchased vehicle!
My Dream Vehicle
I waited a long time for a vehicle like this, and Koons Volvo White Marsh helped me make it possible. A beautiful vehicle, that provides a very smooth comfortable ride!
Congratulations on your new car, Melanie! We are thrilled to hear that your experience with us was easy and hassle-free. Thanks for choosing Koons Volvo White Marsh, we hope to see you again!