Reviews
worse experience ever with a service department ask for
worse experience ever with a service department ask for manager got same rude woman i had and even Conter dictated herself. would never come back and will let everyone i know to drive to medina because they treat customers l with respect something State road needs classes on
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
George was absolutely amazing 10/10 service !
George was absolutely amazing 10/10 service ! I’m so glad I went with my first gut and chose him.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Seona, On behalf of everyone here at- Spitzer Kia West, thank you for providing us with this amazing review and 5-Star feedback. Please let us know if we could assist you, we would love to help!
Friendly and energetic staff.
Friendly and energetic staff. Caleb in sales and Mate in finance were easy and pleasant to interact with and came across as genuine. They were very helpful in assisting me in every step.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Debra, we appreciate your wonderful review! We are so appreciative of the opportunity to work with you, and we are glad that Caleb and Mate provided you with a smooth, 5-star experience. We wish you safe travels! Please do not hesitate to let us know if there is ever anything more that we may help you with.
Brought in my '24 Kia Telluride for its first service.
Brought in my '24 Kia Telluride for its first service. This is my first KIA so I was not familiar with the service process. I arrived at Spitzer KIA West for the service and was greeted by Belinda Frost , Service Tech. Upon arrival Belinda logged me in , surveyed and took pictures of the car , explained the service process and showed me to the waiting lounge. Very professional and efficient. The car was ready in about an hour and they washed the car! I am very impressed with the service department @Spitzer Kia West and plan on working with them going forward
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your wonderful review, Richard! We are so glad that Belinda took great care of you and kept you well informed throughout the process. It is our pleasure to serve you, and we look forward to continue serving you and your Kia needs with the same 5-star service in your visits to come!
George was fantastic!
George was fantastic! Asked what we wanted! Did not push for anything extra! Best salesman ever by far!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to leave us this positive review! We strive for 100% customer satisfaction, and we are so glad that George provided you with the A+ service that you deserve. We hope for an opportunity to work with you again!
We had a great experience with our recent service
We had a great experience with our recent service appointment. My car needed several things done and our service advisor Rachel Lewis kept my husband informed. Rachel was pleasant and professional. We were very satisfied.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We are so glad that Rachel kept you and your husband well informed throughout your recent service visit. Your satisfaction means so much to us. If there is ever anything more that we may help you with, please do not hesitate to give us a call.
I make my appointments every single time.
I make my appointments every single time. And I have very good experience. I recommended everybody. For service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive review and recommendation! Your safety and satisfaction are our utmost priorities and we are glad that our team consistently provides you with a top-notch experience. We hope that you continue to choose us for all of your future automotive needs!
I recently picked up a nail in my sidewall.
I recently picked up a nail in my sidewall. It had to be replaced. Belinda Frost was very friendly and professional, she kept me informed on the price of replacement and pickup time. Thanks, Belinda.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with us! We are glad that Belinda took exceptional care of you and kept you well informed throughout the process. Please do not hesitate to give us a call if you ever have any further questions or concerns.
This is not my first car that I’ve purchased at this
This is not my first car that I’ve purchased at this dealership. Travis Burgess Is a very respectable sales person. He’s very knowledgeable and respectful to everyone. He also made my purchase very easy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Deborah, Thank you for taking the time to leave us this wonderful review! We are honored by your repeat business, and we are glad that Travis took great care of you. He will be delighted to hear of your very kind words. We warmly congratulate you on your new vehicle and we wish you the safest of travels until we meet again!
Randy Maggio was very professional, kept me informed, and
Randy Maggio was very professional, kept me informed, and very knowledgeable...had an awesome experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Richard, Thank you for your positive review! We are glad that Randy took great care of you and kept you well informed throughout the process. It is our pleasure to assist you in any way possible. Safe travels!