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Spitzer Kia Cleveland

(2,520 reviews)
Visit Spitzer Kia Cleveland
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–5:00pm
Sunday Closed Closed
2018 state dealer award
View 8 awards
2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 268-2171 (888) 268-2171
Used (888) 405-1008 (888) 405-1008
Service (866) 683-5679 (866) 683-5679

Reviews

(2,520 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Spitzer Kia Cleveland from DealerRater.

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Walid was excellent!

Walid was excellent!! He worked with my girlfriend and I and went through different options and ultimately found the best choice for her! I highly recommend Walid and Mate as help if you go!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Xavier, Thank you for leaving Walid this wonderful review and recommendation! We are honored to have had the opportunity to work with you and your girlfriend, and we are so glad that Walid provided you both with 5-star service. We warmly congratulate your girlfriend on her new vehicle- on behalf of the entire team!

Curtesy, 100% Knowing how and macking sure customers is

Curtesy, 100% Knowing how and macking sure customers is understanding how the process is done, My salesman George Woods ,did so good moving me out of my old car into my new car ,I'm very happy to be George's costomer,thanks Mr. WOODS

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving George this wonderful review! We strive for 100% customer satisfaction, and we are glad that George provided you with top-notch service. It is our pleasure to assist you in any way possible. Congratulations on your new ride!

Came into look at a specific car.

Came into look at a specific car. George met us outside and was very helpful. The car was actually on the lot clean and ready to drive. Only negative while we were there was the financing (it was a Saturday and our credit union was closed). We bought the car because it’s what we were looking for and because of George.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for your time and feedback. We are glad that George took great care of you during your visit. it is our pleasure to assist you in any way possible. Congratulations on your new vehicle! Please do not hesitate to give us a call if you ever have any further questions or concerns.

Wife and I bought a car about a month ago from this

Wife and I bought a car about a month ago from this dealership. 2017 Terrain. Leaks every time it rains leaving a puddle on the driver side floor. Took vehicle back they serviced it and said it was fixed. Next rain, puddle on the driver's side floor again. Now they want to charge us just to look at it. Don't buy from this place.

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Zilla, Thank you for your review on your 2017 Terrain, and we are very sorry to hear that your driver side floor keeps leaking and the issue hasn't been resolved. Please give us a call at our dealership and ask for the Service Manager, we would love to help!

Belinda Frost was absolutely wonderful, professional, and

Belinda Frost was absolutely wonderful, professional, and kind. Belinda explained and showed me exactly what was going to be serviced on my car

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Rose, Thank you for your very kind review. We are always happy to hear that our customers are 100% satisfied with service they received from Belinda. We look forward to the next time we see you again.

Everyone there is very nice, George has sold to my family

Everyone there is very nice, George has sold to my family Kia s fantastic job

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Mary, Congratulations on your new vehicle and welcome to the- Spitzer Kia West family. We are honored that you chose our dealership for this car buying experience with George was so pleasant. We look forward to the next opportunity to serve your vehicle needs again.

The dealership was was clean and comfortable although

The dealership was was clean and comfortable although busy on my visit. We had an excitingly wonderful experience with our Salesman, Matthew Sorma, who very courteous and showed great professionalism. Very kind, helpful, and eager to address my concerns

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your time and feedback. We appreciate hearing feedback from customers like you! We are so pleased to hear that Matthew was able to provide you with quick and convenient service. Please let us know if there is anything else we can assist you with , we would love to help.

Always great service at this dealership great customer

Always great service at this dealership great customer service always makes sure you leave happy, Belinda is great!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Lisa, We are glad to hear that your vehicle services with Belinda has been so exceptional from the start to end. We work extremely hard to ensure that all guests are comfortable with their visit and it sounds like we achieved our goal.

I truly thought I was not able to get the actual car I

I truly thought I was not able to get the actual car I wanted, the Kia Sportage since I couldn't prior to getting my last car. And on top of that a brand new 2025! Josh Cole, my salesman actually made it happen. Thanks again Josh!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We are so appreciative of the opportunity to work with you, and we are glad that Josh took great care of you and met your automotive needs. It is our pleasure to assist you in any way possible. Thank you and safe travels!

Randy Maggio was very kind and very professional.

Randy Maggio was very kind and very professional.treated me like a king ..would always take my car to kia

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Anthony, thank you for leaving Randy this positive review!! We are happy to hear that he provided you with the quality care that you deserve and we look forward to continue serving you and your automotive needs with the same 5-star service in your visits to come! Safe travels.