Reviews
My over all experience buying my new RAV4 from Koons
My over all experience buying my new RAV4 from Koons Toyota Westminster was wonderful. Mary Ann made the car buying process so easy.
My over all experience buying my new RAV4 from Koons
My over all experience buying my new RAV4 from Koons Toyota Westminster was wonderful. Mary Ann made the car buying process so easy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Shimik, we're delighted to hear that Mary Ann made your car-buying experience so smooth at Koons Westminster Toyota. Enjoy your new RAV4, we wish you safe travels ahead!
Very pleasant people to work with dealership is excellent
Very pleasant people to work with dealership is excellent had no problems with Scott he was fantastic enjoyed the experience very much so
Very pleasant people to work with dealership is excellent
Very pleasant people to work with dealership is excellent had no problems with Scott he was fantastic enjoyed the experience very much so
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Scott and the team at Koons Westminster Toyota provided an excellent experience. Thanks for sharing your positive feedback!
Very professional and speedy service.
Very professional and speedy service. Ethan was informative and kept me apprised. No complaints. Will return.
Very professional and speedy service.
Very professional and speedy service. Ethan was informative and kept me apprised. No complaints. Will return.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great feedback! We're glad to hear Ethan provided professional and speedy service at Koons Westminster Toyota. We look forward to your next visit!
Friendly clean personable on top of things keep my car
Friendly clean personable on top of things keep my car clean honest never try to sell me anything
Friendly clean personable on top of things keep my car
Friendly clean personable on top of things keep my car clean honest never try to sell me anything
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Koons Westminster Toyota for your service needs! We appreciate all your positive feedback about your experience. See you next time!
As always Milo in the service department was friendly and
As always Milo in the service department was friendly and courteous since buying our RAV there in 2013 we have received wonderful service
As always Milo in the service department was friendly and
As always Milo in the service department was friendly and courteous since buying our RAV there in 2013 we have received wonderful service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Tracey, it's great to hear that Milo and the Koons Westminster Toyota team have consistently provided you with wonderful service over the years. Thanks for sharing your experience!
Very professional, listens to what the customer concerns
Very professional, listens to what the customer concerns are, patient and very courteous. Very satisfied. Todd has always been great to me.
Very professional, listens to what the customer concerns
Very professional, listens to what the customer concerns are, patient and very courteous. Very satisfied. Todd has always been great to me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Todd and the team at Koons Westminster Toyota provided you with a professional and courteous experience. Thank you for sharing your satisfaction!
Exceptional service with relevant explanations.
Exceptional service with relevant explanations.Not bad but good. Mot bad but better. Not bad but best.
Exceptional service with relevant explanations.
Exceptional service with relevant explanations.Not bad but good. Mot bad but better. Not bad but best.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the fantastic feedback! We're delighted to hear that our team at Koons Westminster Toyota provided exceptional service. We appreciate your support and look forward to serving you again!
I always get the best service at Koons, and the mechanics
I always get the best service at Koons, and the mechanics are very knowledgeable. I would not take my vehicle anywhere else.
I always get the best service at Koons, and the mechanics
I always get the best service at Koons, and the mechanics are very knowledgeable. I would not take my vehicle anywhere else.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Inacolfelt, we're delighted to hear you always receive top-notch service at Koons Westminster Toyota. Thanks for your loyalty and kind words!
I like how Koons contacts me about reminders to service
I like how Koons contacts me about reminders to service my vehicle. Associates are friendly and competent. The service department keeps my vehicle is great driving condition.
I like how Koons contacts me about reminders to service
I like how Koons contacts me about reminders to service my vehicle. Associates are friendly and competent. The service department keeps my vehicle is great driving condition.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear that our reminders and service at Koons Westminster Toyota have been helpful for you! Thanks for the positive feedback about our team. Safe driving!
Left 3 phone messages for a manager before I received
Left 3 phone messages for a manager before I received call back from D. Harkins, General Sales Manager, KOONS WestMinister MD. KOONS provided me with a CARFAX report showing the 2020 Toyota Supra I purchased on 18 Aug 2021 showed no accident/damage. On 15 Jul 2024 I took car to CARMAX to sale. CARMAX informed me a collision was reported on 3 Mar 2021, left side and bumper damage in Dallas TX. Upset that KOONS didn't inform me of damage before I purchased the car from them. Spoke with D. Harkins, 30 Jul 2024, who stated he questions legitimacy of accident, must be mistake because car was in Dallas TX when the car was in the accident (?), if don't see damage then its a mistake (?) and I should contact CARFAX. I would not have purchased the car if I knew it was in an accident. Private parties are not willing to purchase a car with accident history unless it is reduced below KBB. KOONS purchased the CARFAX report - if the manager believes it is in error they should resolve the error. Request KOONS purchase the car back from me at KBB PP price of at least $48,327 and take up the issue with CARFAX.
Left 3 phone messages for a manager before I received
Left 3 phone messages for a manager before I received call back from D. Harkins, General Sales Manager, KOONS WestMinister MD. KOONS provided me with a CARFAX report showing the 2020 Toyota Supra I purchased on 18 Aug 2021 showed no accident/damage. On 15 Jul 2024 I took car to CARMAX to sale. CARMAX informed me a collision was reported on 3 Mar 2021, left side and bumper damage in Dallas TX. Upset that KOONS didn't inform me of damage before I purchased the car from them. Spoke with D. Harkins, 30 Jul 2024, who stated he questions legitimacy of accident, must be mistake because car was in Dallas TX when the car was in the accident (?), if don't see damage then its a mistake (?) and I should contact CARFAX. I would not have purchased the car if I knew it was in an accident. Private parties are not willing to purchase a car with accident history unless it is reduced below KBB. KOONS purchased the CARFAX report - if the manager believes it is in error they should resolve the error. Request KOONS purchase the car back from me at KBB PP price of at least $48,327 and take up the issue with CARFAX.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
It's disappointing to hear about your experience with the vehicle history report. We understand how frustrating this situation must be and apologize for any inconvenience caused. We're committed to resolving issues like these, so please reach out directly at your earliest convenience to discuss further steps we can take together. Thank you, Jennifer Engel - Guest Relations Manager - jennifer.engel@koons.com
Thank you for your response. I sent you an email.
Since receiving the above response from Jennifer Engel I have emailed her several times and called and left messages over 10 times. No call back!! Appears the customer service office at KOONS Westminster Toyota is just as unresponsive as the managers. I have spoken with other car dealers about the manager DANIEL HARKINS response to me and was informed "that's a blatant lie" and "to say there's no damage is wrong".