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Koons Toyota Of Westminster

(1,330 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–9:00pm 6:30am–7:00pm
Tuesday 9:00am–9:00pm 6:30am–7:00pm
Wednesday 9:00am–9:00pm 6:30am–9:00pm
Thursday 9:00am–9:00pm 6:30am–7:00pm
Friday 9:00am–9:00pm 6:30am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:30pm
Sunday Closed Closed
2015 consumer dealer award
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2015 consumer dealer award

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New (410) 702-5092 (410) 702-5092
Used (410) 346-5097 (410) 346-5097
Service (410) 702-5119 (410) 702-5119

Inventory

See all 439 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since June 2008.
Koons brings the experience of buying a new or used car right to your front door with in-home delivery! Tailor your shopping experience the way YOU want it. Shop, apply for financing and even upload documents from the comfort of your home. You can request a virtual walk-around or schedule an appointment to take a look at the vehicle in person. Buy your next car your way at Koons!
When you're talking cars, you're talking Koons!

Service center

Phone number (410) 702-5119

Service hours

Monday
6:30am–7:00pm
Tuesday
6:30am–7:00pm
Wednesday
6:30am–9:00pm
Thursday
6:30am–7:00pm
Friday
6:30am–7:00pm
Saturday
7:00am–4:30pm
Sunday
Closed

Meet our employees

Reviews

(1,330 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Koons Toyota Of Westminster from DealerRater.

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Appt begins on time; timely updates; very knowledgeable

Appt begins on time; timely updates; very knowledgeable advisors; all staff very courteous and helpful

Appt begins on time; timely updates; very knowledgeable

Appt begins on time; timely updates; very knowledgeable advisors; all staff very courteous and helpful

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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They are able to get my vehicle in and out fast.

They are able to get my vehicle in and out fast. The service is also great.

They are able to get my vehicle in and out fast.

They are able to get my vehicle in and out fast. The service is also great.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

charityseth, thanks so much for rating us so high! Be safe on the road!

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Love going to my dealership.

Love going to my dealership. It’s quiet, clean and comfortable. Everyone is friendly and service-oriented.

Love going to my dealership.

Love going to my dealership. It’s quiet, clean and comfortable. Everyone is friendly and service-oriented.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

madeleinemiller27, thank you for taking the time to leave us this positive review! Have a wonderful day!

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Awful.

Awful. They had my car for days and did not identify the problem. Almost 1,000 for different assessments and left without any answers. When I dropped my car off, one light was on in the dashboard. When I left 4 were on in the dashboard, my car was in worse condition when I left. My expectation was excellence as this is the dealership. I felt they were more interested in making money than fixing my car. They were interested in purchasing my car for a nominal amount. Do not bring your car to this dealership.

Awful.

Awful. They had my car for days and did not identify the problem. Almost 1,000 for different assessments and left without any answers. When I dropped my car off, one light was on in the dashboard. When I left 4 were on in the dashboard, my car was in worse condition when I left. My expectation was excellence as this is the dealership. I felt they were more interested in making money than fixing my car. They were interested in purchasing my car for a nominal amount. Do not bring your car to this dealership.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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David is the best service advisor and we are always happy

David is the best service advisor and we are always happy to use the concierge service! This is our go to dealer as it is very friendly, reliable and convenient! They always get us back on the road quickly.

David is the best service advisor and we are always happy

David is the best service advisor and we are always happy to use the concierge service! This is our go to dealer as it is very friendly, reliable and convenient! They always get us back on the road quickly.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your review! Happy motoring!

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We have always gotten great service here.

We have always gotten great service here. Everyone is kind and courteous. I live my 2035 RAV 4. Enjoy working with them.

We have always gotten great service here.

We have always gotten great service here. Everyone is kind and courteous. I live my 2035 RAV 4. Enjoy working with them.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Always a good experience.

Always a good experience. Just pitched my 5th Toyota forms koons in Westminster. Md. Toyota Land Cruiser

Always a good experience.

Always a good experience. Just pitched my 5th Toyota forms koons in Westminster. Md. Toyota Land Cruiser

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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I got a test drive appointment almost immediately with

I got a test drive appointment almost immediately with less than two hours notice to the dealership. Joanne was surprisingly tenacious in making sure that my (rather peculiar and particular) needs were met. Very refreshing. Very professional. When I returned to the service department less than a week later with a minor concern, I was treated kindly and shockingly efficiently. In and out <30 minutes. I will, however, continue to gripe about the lack of margaritas.

I got a test drive appointment almost immediately with

I got a test drive appointment almost immediately with less than two hours notice to the dealership. Joanne was surprisingly tenacious in making sure that my (rather peculiar and particular) needs were met. Very refreshing. Very professional. When I returned to the service department less than a week later with a minor concern, I was treated kindly and shockingly efficiently. In and out <30 minutes. I will, however, continue to gripe about the lack of margaritas.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!

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Molly did a great job with all aspects of my service.

Molly did a great job with all aspects of my service. She was very efficient and knowledgeable.

Molly did a great job with all aspects of my service.

Molly did a great job with all aspects of my service. She was very efficient and knowledgeable.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello keithj4, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

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Koons Westminster Toyota has great maintenance service

Koons Westminster Toyota has great maintenance service and all of their employees are very nice and helpful. Their price for new autos is very reasonable. I've been using Koons Toyota for about 20 years, and I'll likely never us a different auto dealership.

Koons Westminster Toyota has great maintenance service

Koons Westminster Toyota has great maintenance service and all of their employees are very nice and helpful. Their price for new autos is very reasonable. I've been using Koons Toyota for about 20 years, and I'll likely never us a different auto dealership.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Toyota Lover, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

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