Reviews
Appt begins on time; timely updates; very knowledgeable
Appt begins on time; timely updates; very knowledgeable advisors; all staff very courteous and helpful
Appt begins on time; timely updates; very knowledgeable
Appt begins on time; timely updates; very knowledgeable advisors; all staff very courteous and helpful
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
They are able to get my vehicle in and out fast.
They are able to get my vehicle in and out fast. The service is also great.
They are able to get my vehicle in and out fast.
They are able to get my vehicle in and out fast. The service is also great.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
charityseth, thanks so much for rating us so high! Be safe on the road!
Love going to my dealership.
Love going to my dealership. It’s quiet, clean and comfortable. Everyone is friendly and service-oriented.
Love going to my dealership.
Love going to my dealership. It’s quiet, clean and comfortable. Everyone is friendly and service-oriented.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
madeleinemiller27, thank you for taking the time to leave us this positive review! Have a wonderful day!
Awful.
Awful. They had my car for days and did not identify the problem. Almost 1,000 for different assessments and left without any answers. When I dropped my car off, one light was on in the dashboard. When I left 4 were on in the dashboard, my car was in worse condition when I left. My expectation was excellence as this is the dealership. I felt they were more interested in making money than fixing my car. They were interested in purchasing my car for a nominal amount. Do not bring your car to this dealership.
Awful.
Awful. They had my car for days and did not identify the problem. Almost 1,000 for different assessments and left without any answers. When I dropped my car off, one light was on in the dashboard. When I left 4 were on in the dashboard, my car was in worse condition when I left. My expectation was excellence as this is the dealership. I felt they were more interested in making money than fixing my car. They were interested in purchasing my car for a nominal amount. Do not bring your car to this dealership.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
David is the best service advisor and we are always happy
David is the best service advisor and we are always happy to use the concierge service! This is our go to dealer as it is very friendly, reliable and convenient! They always get us back on the road quickly.
David is the best service advisor and we are always happy
David is the best service advisor and we are always happy to use the concierge service! This is our go to dealer as it is very friendly, reliable and convenient! They always get us back on the road quickly.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your review! Happy motoring!
We have always gotten great service here.
We have always gotten great service here. Everyone is kind and courteous. I live my 2035 RAV 4. Enjoy working with them.
We have always gotten great service here.
We have always gotten great service here. Everyone is kind and courteous. I live my 2035 RAV 4. Enjoy working with them.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Always a good experience.
Always a good experience. Just pitched my 5th Toyota forms koons in Westminster. Md. Toyota Land Cruiser
Always a good experience.
Always a good experience. Just pitched my 5th Toyota forms koons in Westminster. Md. Toyota Land Cruiser
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I got a test drive appointment almost immediately with
I got a test drive appointment almost immediately with less than two hours notice to the dealership. Joanne was surprisingly tenacious in making sure that my (rather peculiar and particular) needs were met. Very refreshing. Very professional. When I returned to the service department less than a week later with a minor concern, I was treated kindly and shockingly efficiently. In and out <30 minutes. I will, however, continue to gripe about the lack of margaritas.
I got a test drive appointment almost immediately with
I got a test drive appointment almost immediately with less than two hours notice to the dealership. Joanne was surprisingly tenacious in making sure that my (rather peculiar and particular) needs were met. Very refreshing. Very professional. When I returned to the service department less than a week later with a minor concern, I was treated kindly and shockingly efficiently. In and out <30 minutes. I will, however, continue to gripe about the lack of margaritas.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Molly did a great job with all aspects of my service.
Molly did a great job with all aspects of my service. She was very efficient and knowledgeable.
Molly did a great job with all aspects of my service.
Molly did a great job with all aspects of my service. She was very efficient and knowledgeable.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello keithj4, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Koons Westminster Toyota has great maintenance service
Koons Westminster Toyota has great maintenance service and all of their employees are very nice and helpful. Their price for new autos is very reasonable. I've been using Koons Toyota for about 20 years, and I'll likely never us a different auto dealership.
Koons Westminster Toyota has great maintenance service
Koons Westminster Toyota has great maintenance service and all of their employees are very nice and helpful. Their price for new autos is very reasonable. I've been using Koons Toyota for about 20 years, and I'll likely never us a different auto dealership.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Toyota Lover, thank you for the high rating! Our team works tirelessly to provide excellent customer service.