Reviews
I took my Terrain in for a problem with my sun roof. It...
I took my Terrain in for a problem with my sun roof. It needed a new track. The sun roof is still having issues. The sun roof shade and head liner are dirty form the work done. There is also sticky residue on the top of car, side of car and inside the doors. these are just a few of the issues. My 2020 Terrain was returned to me in worse condition than when I left it. i spoke to a manager and he assured me it would be fixed. Three weeks later I still have not heard back saying they have a loaner car so I can take mine in yet again. Very disappointed in the service I received. I really expected a higher standard from GMC.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
Rachel, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. We would appreciate the opportunity to discuss your time spent with us. Please contact us at your earliest convenience so we can work together at resolving this. Best, The Quebedeaux Buick GMC Team.
Very nice dealership and very easy to work with! I would...
Very nice dealership and very easy to work with! I would definitely recommend this dealership to all my friends and family. I will call them in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Best, The Quebedeaux Buick GMC Team.
They took 3 hours for a basic oil change and thats with...
They took 3 hours for a basic oil change and thats with an appointment, the employee was very rude to me and they spill oil on my engine compartment and covered important wires in oil, very messy job for a dealership, stay away.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. We want to move forward in a positive direction. Best, The Quebedeaux Buick GMC Team.
Using a plug instead of replacing an already questionable...
Using a plug instead of replacing an already questionable tire is not good customer service. Brandon sucks. Had to get tire from Discount Tire...pricing
- Customer service 3.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Best, The Quebedeaux Buick GMC Team.
I'll not recommend the service center. The only helpful one there was Tony. The sales department did their best to accommodate. One sale fell through and I was able to get a better deal on a newer vehicle. The service center needs to do better.
Jon was great and easy to talk to during the process....
Jon was great and easy to talk to during the process. Patient during our visit on financing options and questions. Thank again Jon, you delivered
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Best, The Quebedeaux Buick GMC Team.
Sevian is a wonderful sales person! This is the second...
Sevian is a wonderful sales person! This is the second time I have used him to purchase a vehicle and would use him again in a heartbeat!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything our team does for us and our customers. Hope to work with you again soon! Best, The Quebedeaux Buick GMC Team.
Great service! Jon Hicks gave me a great deal for my...
Great service! Jon Hicks gave me a great deal for my Encore! Additionally, Chet Williams was friendly enough to help with the paperwork and vehicle walkthrough. Awesome experience biting my first car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the glowing review. We take pride in our customer service and do whatever we can to have our customers leave happy. Take care. Best, The Quebedeaux Buick GMC Team.
I take my car to get serviced, I pay for the part. Yet...
I take my car to get serviced, I pay for the part. Yet they “fixed it” but they don’t know what else is wrong with the car since the stabilitrak light is still on. I would think since they are the service center they would know what’s wrong with my car. That light popped up a month after buying the car and they just don’t know what else to do to fix it. It’s so annoying, this service center is really one of the worst service centers I have ever been to.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. We want nothing more than to amend the situation. Best, The Quebedeaux Buick GMC Team.
After my 2021 Encore was totaled, I returned to the...
After my 2021 Encore was totaled, I returned to the dealer to get another car. The salesman was very helpful and I got a 2019 Jeep. After driving it a few days, I noticed a rattling sound on the passenger side when driving on a rough road with the window down. I was told it had to be left for two to four days. They cannot supply a loaner because of car shortages. I cannot afford to rent a car while my Jeep is in shop. There seems to be no help from the service department. This is the third vehicle I bought from the dealer and now they won't work with me.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Best, The Quebedeaux Buick GMC Team.
Good - but not very friendly! Could be more personal and...
Good - but not very friendly! Could be more personal and greet guest plus too much goofing off by the sales service team. Over all we only go there for the warranty…
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team. Best, The Quebedeaux Buick GMC Team.