Quebedeaux Buick GMC

Salesman misinformed about dealer warranties, then finance advised of correct information. Sold us on a $1200 SERVICE THAT WAS HORRIBLE! The service wasn't performed and when we attempted to contact the dealership, no one responded.

Great people to work with. Fixed my problem and were really sincere about me walking out a happy customer. Which I did. I will come back.

Don our sales rep was great. we are repeat customers. Whoever (management) who 'desked' the deal did a great job as well. We would refer others to this dealership.

A little disorganized in the transition going from sales department to finance department. Had to wait 5 hours after was called that everything was ready. Ended up walking across the street to get food for the kids before they realize I was gone.

Not the best service..this is my 2nd service appointment and both haven’t been good. My appointment was at 430 I was there at 415 and nobody came out until after 450. The oil change was done but I doubt tire tire rotation was completed and fluids were topped in how fast the oil change was done. Really bad for it being my 2nd service appointment.

From the beginning of my interactions with this dealer my requests for specific details on the car were delayed and it out me in a position where I had to act blind due to my availability. I was honestly in shock at how unprofessional the process was for my purchase. I made a poor decision to trust them thinking a dealer would be honest about the condition of the car. They told me a 150 point inspection had been completed, but didn’t disclose a severe oil leak, and a major issue with the fuel sensing system. Also has a suspension issue, turn signal doesn’t work and window switch is broken. This is the worst transaction I’ve ever been part of.

They didn't do anything and worse they messed up the plastic under my car which came apart as I was driving. I will need to go elsewhere

2 times I have been given a loaner vehicle that was not clean and even mentioned it to the service member assisting me, and he seemed to be more focused on getting me out the door than providing me with quality. It was almost if he associated me with being accustomed to filth. There should have been better service especially since we are dealing with the COVID Pandemic. When addressed with the service department they felt comfortable with substandard service for me, but I watched others get a more quality service. Seems that lately whenever I bring my vehicle in for service that the quality is dropping off. Quebedeaux has always had a reputation for quality but it is certainly not what it use to be. I honestly feel that the senior management team should take a closer look at the service department team and its leadership. The conveyor belt service is so yesterday and customers today expect quality. Even though the service guy that assisted me had good intentions, his lack of concern for how the quality of service impacted me was very disappointing. Anyway, I returned the loaner vehicle in 10 times better shape and cleaner than when it was given to me. As a Police Officer and first responder in this community I certainly want to recommend the Quebedeax Service department, but after my last 3 visits I am a little concerned. Seems that a pattern of substandard quality is afoot and I would move to say that the senior management team might not even be aware of. I would sure hate to recommend the service center to a friend and have them experience what I did on the last 3 visits. Thank you for your concern.

Went for oil change/check engine light. Couldn't do light would have to leave and come back to loner car. Said I had oil leak. Couldn't do or tell me what but I would have to make appointment and leave car no loner. I am a snowbird and drove 1800 miles with out any oil loss.

I wish that I could leave zero stars. Absolutely horrendous customer service. No one can tell me what is being fixed on the vehicle I had just purchased. They told me it would be ready a certain day. Then kept extending the deadline. They said they were waiting for parts, I found a part they were waiting for in 5 minutes and they would not let me bring it in. I will NEVER do business with anyone’s this dealer EVER AGAIN. I implore everyone else to do the same. This place is garbage. Oh, still waiting for me vehicle to be done too... it’s been 2 weeks now. And no one can answer me on what is being fixed.