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Mercedes-Benz of Nanuet

(301 reviews)
Visit Mercedes-Benz of Nanuet
Sales hours: 9:00am to 7:30pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:30pm 7:00am–7:00pm
Tuesday 9:00am–7:30pm 7:00am–7:00pm
Wednesday 9:00am–7:30pm 7:00am–7:00pm
Thursday 9:00am–7:30pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 9:00am–5:00pm
Sunday 11:00am–4:00pm Closed
New (845) 262-2947 (845) 262-2947
Used (845) 694-4998 (845) 694-4998
Service (845) 406-9984 (845) 406-9984

Reviews

(301 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Nanuet from DealerRater.

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Excellent Service

JOSEPH HORNEMAN! JOSEPH HORNEMAN! JOSEPH HORNEMAN! Say that 3 times!!! As his official title is Master Certified Sales Consultant although I have changed it to MASTER CHEF! Through his efforts he cooked up a great deal for me. He listened, he was patient & he didn’t make me feel pressured in any way. I am sooooo happy to have been introduced to this gem Joe. The entire staff is super friendly! A special thank you to Joseph Hormeman, Rafael Mercedes III, & William Loweree who made it happen for me & go home in my new 2017 GLA250

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

MB E400 cabrio

Sales person was more interested in dealership than in the needs of the customer. Later discovered minor scratch and scuff on the E400 showcar that I bought with 6800 miles were not disclosed. Sales price could have been better adjusted to customer. Trade in value was low. Rebate of showcar with 6800 miles could have better especially with AMA incentives of 2500 $ approved.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

New leases GLE

Very good service, looking for Edgar. He is knowledgeable and trained to treat his clients very well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Mercedez Benz of Nanuet

Excellent dealership. Worked with James Fede. He was fantastic. Not pushy. Patient, knowledgeable and helpful. Great support from the entire dealership. Very happy with my experience. Highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Amazing customer service!!

We were working with Joe at the Nanuet Mercedes Benz dealership and he was amazing. He was patient and was always there to help with any questions that I had. Looking forward to work with him in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

BEST DEALERSHIP AND BEST SERVICE

Best MB dealership in NY and NJ . Worth to drive from anywhere . My best sales guy Butch Fonacier . No small talks 1 2 3 all business and you done . He doesn't try to sell the car with ton of blah blah . Mercedes Benz cars no need blah blah , brand sells itself . Most sales ppl talk so much they make me feel obligated or something . With Butch Fonacier no pressure at all . If you like it go ahead and buy it . But if you like talking or have questions of course he will explain everything very professional way . Customer service absolutely 10 stars !!! Very professional and everyone always very polite . Ones I was waiting for my car and guy next to me said he drove from Pennsylvania because he said also worth to drive from anywhere !!! This is our 7th car leasing here and we couldn't be more happier. Even when I move to different state I will gladly come here to buy or lease my Mercedes cars !!!! Butch you my favorite

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience

Mercedes of Nanuet and the whole team including Joe Horneman made my experience of getting a new car simple and easy ! I would recommend this dealee !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Happy

Well organized and in a friendly environment and professional experience. Tony is the best salesperson compare to other places and he responds faster and accurately.. I would recommend him and the dealer for anyone..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Wonderful !

From the beginning of looking for a car to signing the papers was just a great experience. My agent was the best .Fully explained and worked with me on getting what options I wanted. And it all came togesther felt like he had. MY best interest in mind .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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MB CPO Purchase

Butch was great. He took as much time as we needed, and really explained the car and the Certified Pre-Owned benefits. The car we received had been finely detailed, and exceeded our expectations, and satisfaction. Overall, as a customer, you really feel the dealership cares about the customer. We would not hesitate to recommend Butch, or Nanuet MB, to family and friends, or return for another Mercedes. This is what customer service is all about!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.