Reviews
Must be a mechanic shortage
Arrived early to appt & when a person checked us in he told us it would be 2-2 1/2 hours for our oil change which was not his fault but they must have had a mechanic shortage. When I complained he did not tell us about the shuttle so we went inside & set until car was ready. It?s not about the check in person but to me about AUTO NATION that lets type of thing happen & they have to know it. No one around to take care of having any coffee made either so I had to ring a bell on Customer service desk for someone to make. Doesn?t anyone want to work anymore?
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Rich, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (623) 428-8851 to discuss what we can do to help.
The dealership was clean and the service advisor was
The dealership was clean and the service advisor was ready as soon as I arrived. The service was performed quickly and properly. It was available when promised.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
As long as I keep getting positive service you can expect to see me as a customer.
Came in with a faulty blinker and found a rodent had
Came in with a faulty blinker and found a rodent had chewed the wire. Team fixed the issue with friendly service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Steve, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Overall, experience was ok.
Overall, experience was ok. Sales tried to give me a ridiculous interest rate pitch when I knew exactly what I would be offered by GM financial. I had to jump through a few hoops for my qualifying discounts but not really surprised there. My biggest complaint would be that I received my new vehicle with a dent in the drivers side door. The freight company documented it when they picked it up. I documented it when the vehicle was delivered. The dealer denied there was an issue and wished me good luck. Now I have a new truck with a dent in the drivers side door.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (623) 428-8851 to discuss what we can do to help.
Gaston was awesome and got us into the perfect truck!
Gaston was awesome and got us into the perfect truck! He made this whole thing possible and we are forever grateful! We will be sending him anyone we know that needs a car! :)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Chance, thank you for your kind review; we are happy to pass along your comments to the team here at Autonation Chevrolet Arrowhead! Don't hesitate to call us if you ever need anything. Be safe on the road!
I always have a good experience with the dealership,
I always have a good experience with the dealership, however Steve took excellent care of me. I was impressed. Hw made me feel like family. A great asset to the Company.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Autonation Chevrolet Arrowhead. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Excellent, personable and professional staff that were
Excellent, personable and professional staff that were very pleasant to work with. Will definitely use again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Recall service
Top notch service from shuttle driver to service provider autonation made things easy on us given our busy schedules. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi James, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Took my car in for an oil change and to get the chip put
Took my car in for an oil change and to get the chip put in for the heated seats. They do take a long time to complete the service which is why I always drop it off instead of waiting.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you taking the time to leave us a response, Jillshav! If you need more help, our team is available to talk -- safe travels!
My New Corvette is awesome!
Tomas Lopez my sales Associate took good care of me! I purchased 2023 Chevrolet Corvette Convertible, that I order back in Nov 22, the Dealership GM Scott Stapley even helped me order my Vette to ensure I got everything I wanted and more. Tomas looked after my order every step of the way updating me on my Corvette progress until it arrived at dealership on Friday the 27th of January. Seriously, you can't ask for better customer service than that! I must tell you; the whole AutoNation Chevrolet Arrowhead team did an outstanding job ensuring my purchase experience was outstanding!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi James, we're happy you found our staff to be so supportive during your experience here at Autonation Chevrolet Arrowhead. We're looking forward to your next visit with us!