Reviews
Write a reviewLithia does not honor major warranty claims
I bought a new 07 Nissan Quest from Lithia Nissan of Fresno. At the time the closer sold me the warranty upgrade wich was 100,000 bumper to bumper. At 94,000 miles we took the van to the service center for an engine knock. They verfied the knock but said that nissan would not cover the repair because we were over miles on one of the oil changes. They said they called nissan, and nissan requested pictures of the engine. They said they would take the pics. and send them to nissan. If nissan decided not to cover the engine repair, Litha would charge me $450 for taking the pics. I had a bad feeling the warranty would not be honored, so I declined the pics. None of this made any sense to me. Litha verfied the problem and the van is under 100,000 miles. The warrany should cover the engine. Don't go to Litha, and don't buy a nissan.
- Customer service 1.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
I have read your review, and I am sorry to hear that you have not been satisfied with your experience at our dealership. I understand your frustration but unfortunately, without documentation of routine maintenance, we were unable to convince the manufacturer to cover the repair. If you would like to discuss your situation further, please feel free to contact me. Sincerely, Ash Desai, General Manager ADesai@lithia.com