Koons Ford Lincoln of Annapolis

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
299 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    July 18, 2019

    I made an appointment for RECALLS to be fixed on my Ford Focus eight weeks out from their "first available, " and they did no work on the vehicle the entire... day. I also needed them to fix a headlight and they did not. Very frustrating and unacceptable experience. We cannot get the recall fixed by a non-dealer. I will be looking for another ford servicer, though because this is not acceptable. The work could never be trustworthy if they care so little about the details and their customer satisfaction.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    January 21, 2019

    A sales professional named Kevin helped me get a great deal. He was very professional and courteous. When the bank wasn’t cooperating, Tony stepped in... and got me a deal with a better interest rate than the bank was offering. This saves me almost $9k over the course of my loan. Tony also replaced the key fob with a new one, which I’m sure isn’t close to cheap on an Escalade. The lounge is very nice, with free coffee and water. Shuttle service is also provided.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • May 5, 2017

    My service advisor made sure the work was done and ready to go in advance of my deadline. The truck was also washed. Nice! We also bought two F-150 trucks... from Koons Ford and have always been happy with the experience.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    George, it is great to read such wonderful comments about your recent experience with us! Please let us know if there is ever anything else we can do ...for you! Safe travels!

  • 5.0 out of 5
    July 4, 2018

    This place was awesome. Everyone was friendly. I had the best sales person and even the finance manager was awesome. I will be a returning customer.... They made me feel like a friend and not a customer.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    December 22, 2017

    A very good automobile buying experience. A few features of the car could be improved.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Brian, it sounds like you had an overall pleasant experience with us! Your low star-rating has us concerned that there was something more we could hav...e done to make your experience better. If this was the case, please reach out to us at (410) 224-2100 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care!

  • 4.0 out of 5
    November 7, 2017

    Good customer service and nice waiting area. I've had my car serviced there several times. It's a tad on the expensive side, but I always get an appointment... when I need it. They are convenient and they also have a shuttle so you don't have to wait at the dealership while your car is being worked on.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Reviews like yours provide encouraging feedback. Thank you again for choosing Koons Ford Of Annapolis Inc., and we hope to see you again soon!

  • 4.0 out of 5
    September 9, 2017

    Our Fusion Hybrid (Platinum) has been a great choice in a new car. The car is an impressive road car and just as nice around town - and what's not to... like about 46+MPG! The electronic safety features are outstanding and provide great driver confidence.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    June 15, 2017

    Very good services and great staff. I really liked that they also give you follow up calls about the repairs.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    June 15, 2017

    Staff was great as usual. Mike Tres is very responsive and gave options such as new tire pricing for my 2014 Escape which I went with as it was competitive... with others.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    June 9, 2017

    I was able to bring my car in for service in a reasonable amount of time and was given a loaner to drive while the work was being done. Everyone was extremely... friendly and even helped me get my daughter's car seat installed in the loaner. THANK YOU!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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