Koons Ford Lincoln of Annapolis

Reviews

4.6 out of 5 4.6
297 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    July 4, 2018

    This place was awesome. Everyone was friendly. I had the best sales person and even the finance manager was awesome. I will be a returning customer.... They made me feel like a friend and not a customer.

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    Shopped for a new car
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  • 1.0 out of 5
    December 22, 2017

    A very good automobile buying experience. A few features of the car could be improved.

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    Shopped for a new car
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    Dealer Response

    Brian, it sounds like you had an overall pleasant experience with us! Your low star-rating has us concerned that there was something more we could hav...e done to make your experience better. If this was the case, please reach out to us at (410) 224-2100 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care!

  • May 5, 2017

    My service advisor made sure the work was done and ready to go in advance of my deadline. The truck was also washed. Nice! We also bought two F-150 trucks... from Koons Ford and have always been happy with the experience.

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    Shopped for a new car
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    Dealer Response

    George, it is great to read such wonderful comments about your recent experience with us! Please let us know if there is ever anything else we can do ...for you! Safe travels!

  • 4.0 out of 5
    November 7, 2017

    Good customer service and nice waiting area. I've had my car serviced there several times. It's a tad on the expensive side, but I always get an appointment... when I need it. They are convenient and they also have a shuttle so you don't have to wait at the dealership while your car is being worked on.

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    Dealer Response

    Reviews like yours provide encouraging feedback. Thank you again for choosing Koons Ford Of Annapolis Inc., and we hope to see you again soon!

  • 4.0 out of 5
    September 9, 2017

    Our Fusion Hybrid (Platinum) has been a great choice in a new car. The car is an impressive road car and just as nice around town - and what's not to... like about 46+MPG! The electronic safety features are outstanding and provide great driver confidence.

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    Shopped for a new car
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  • 5.0 out of 5
    June 15, 2017

    Very good services and great staff. I really liked that they also give you follow up calls about the repairs.

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  • 5.0 out of 5
    June 15, 2017

    Staff was great as usual. Mike Tres is very responsive and gave options such as new tire pricing for my 2014 Escape which I went with as it was competitive... with others.

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    Came in for service or repair
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  • 5.0 out of 5
    June 9, 2017

    I was able to bring my car in for service in a reasonable amount of time and was given a loaner to drive while the work was being done. Everyone was extremely... friendly and even helped me get my daughter's car seat installed in the loaner. THANK YOU!!

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    Shopped for a new car
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  • 4.0 out of 5
    June 5, 2017

    Super fast service !! Truck looks as good as before the accident . Painter is top notch !!

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    Came in for service or repair
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    Dealer Response

    Thomas, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Please let us know if there is ever anyt...hing else we can do for you! Safe travels!

  • 5.0 out of 5
    June 2, 2017

    Experience was great! Pretty quick and the lounge is very comfortable

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Koons Ford Lincoln of Annapolis

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