BMW MINI of Annapolis

BUYER BEWARE! This is absolutely the WORST car buying experience and dealership I have ever encountered. Purchased a 2016 MINI Cooper vin #WMWXP7C58G2A42974.... The car was advertised with a portable MINI navigation which one of their employees stole from the car. I was promised they would overnight me a new one which never came. During the sale the car was filthy. I had to ask them to wash it 2x and it was still dirty. When I started to leave the dealership I noticed the TPM light came on and had to ask them to fill the tires with air. Get home and noticed the car was riddled with dimples/dents which appeared to be hail damage. Called and spoke to Reynold Torrence who insinuated I caused the damage! Told him the dealership was deceptive and of course he defended them. Questioned him again about the missing navigation and he said they found it after I left. I said great I'll come get it. He said the department was closed. Odd that they close at 4pm and I was speaking to him at 3pm. Then he it was broken. Why would they lock up a broken navigation? I immediately brought the car back. They said they could not refund my money but would fix the car. I was promised $300 for my expenses by their manager Richard since this dealership is about 2 hours from me. They had the car for 2 weeks. The navigation system never came, they reneged on the promised $300 and when they finally delivered the car it was never repaired and it now came with a cracked/damaged windshield. I was working with their manager Steven Daly and asked if he would take $200 off the car I paid full price cash for. He said no and he was losing too much money on the car. He said to have it repaired, send them the bill and they'd reimburse me. Of course I wouldn't trust them after they hid the damage before I bought the car, stole the navigation, didn't send another nav, lied about taking off $300, did not do the repairs, insinuated I caused the dimples/dents and now brought me a car with more damage! I was left with no choice but to refuse the car since Mr. Daly would not be sensible and reasonable. He said he was cancelling the sale and that was that. I spoke to the previous owner who traded in the car. She said the navigation was in perfect working condition. She also told me what they gave her for the car so Mr. Daly lied about losing money unless they consider making over $4,000 a loss. The car was also left outside and parked under trees. I believe the falling of acorns continuously on the car caused the dents/dimples. There was about 50 of them that were hard to see unless you looked at them in certain angles and the right lighting. Explains why they kept the car dirty. White silver metallic hides the damage very well and so does this dealership. My advise to perspective customers is to make sure you do your homework before buying anything from this dealership. I noticed the car is back up for sale. They're still using the same old pictures. You'll notice the pictures were taken at different times. Some pictures show their advertising on the plates while others don't show the plates. The navigation is present in the pictures. There is also a picture if you enlarge it will show a yellow tag that states "this vehicle is not for sale". I'm sure they're not going to disclose the damage I mentioned..This car was sent to them new and spent almost a year (11 months) on their lot before being sold. Wonder why? I'm sure their will be a reply here by the manager but don't bother to say your sorry about my experience to make yourself look upstanding to the people reading this review because I'm sure they'll see right through it plus everything I have written can be proven.

BMW of Annapolis did not confuse their car dealership with a car museum. Arnita Wilson and Michael Fastman were great to work with and did their best... to ensure the process of spending my hard earned money and getting something for it was easy.

On a rainy day, I looked on the pre-owned lot alone (good). Went inside, told Thomas I wanted info only in a vehicle and NOT talk numbers on that day... but if I liked what I saw and based on my interaction, then I would return. He proceeded to try and talk number in every sentence. I finally told him to please stop it or I would walk out. Then he quoted the wrong price on the specific car I was interested in ($400 higher than listed online). He never corrected himself which I do not like. I will not deal with Thomas which makes me unsure to work with this location.

Hunter was a great resource and wonderful in getting me the car that I ended up getting. He worked with me remotely to set up all the documentation and... made the entire process seamless and easy. I would recommend hunter and the bmw Annapolis team to everyone

Awesome experience at BMW of Annapolis. From the initial communication via phone to the beautiful Saturday afternoon to closing the deal, all I can... say is THANK YOU to Mr Bedell.

Very professional,did not do anything that I didn’t approve of first.It did take longer for additional repairs but that was okay.I would definitely take... my car back there again

Jane is an outstanding service advisor - from start to finish, she was warm, professional, responsive and focused on my concerns & questions. It was my... best service experience in the 4 yrs I have had the car!

The BMW Service Team is always prompt in greeting me and stay in constant contact with me while my car is being serviced. The quality of the service is... top notch.

I saw a new car advertised at a really good price, so I made the drive from DC. When I got to the dealership the price had increased by $3K.

Had some recall work done and thought I'd be bummed dropping car and waiting behind more important repairs. To my surprise I was offered a loaner and... returned when car was ready. Great customer service.