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Jeff Wyler Honda in Florence

(1,848 reviews)
Visit Jeff Wyler Honda in Florence
Sales hours: 12:00pm to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–3:00pm
Sunday 12:00pm–5:00pm Closed
New (859) 757-1469 (859) 757-1469
Used (859) 757-4962 (859) 757-4962
Service (888) 857-0228 (888) 857-0228

Inventory

See all 399 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since December 2004.
Jeff Wyler Fairfield is your premiere dealer. We sell new cars trucks SUVs and vans and we also sell used cars and used trucks including Certified Preowned vehicles.

Our service department features certified technicians who use modern equipment and diagnostic tools to fix or repair your auto. We use genuine OEM parts and accessories which are also for sale at our onsite store.

In an accident or fender-bender? Our body shop provides free estimates.
Jeff Wyler is one of the highest online rated dealers in Ohio Kentucky Indiana- great deals with first class s

Service center

Phone number (888) 857-0228

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Reviews

(1,848 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I came here because my radio head unit was not

I came here because my radio head unit was not responding. They told me that I needed to replace the entire head unit. I asked for a price on replacing the head unit with the same OEM head unit from Honda. I was shocked at the price of the new head unit with labor included, they were trying to charge me $6,000! That is an absurd cost for a radio head unit! I was given 0 information on why it was such an expensive price. The only insight they offered me was to try and install an aftermarket radio on it. I felt as if they were money hungry and trying to charge me WAY more than the labor and product entailed. Very disappointed in Honda for this one. Looks like I am installing an aftermarket radio in it because I cannot justify spending 6k on a flipping radio lol. I called a custom stereo installation company shortly after and received great customer service and a reasonable price, I ended up saving 5k dollars going this route. All in all, customer service wasn't bad but the mark up for the service was ridiculous. I suggest servicing your vehicles elsewhere unless you want to pay 6x more for the same products just to say Honda installed them. Very bad experience to say the least.

I came here because my radio head unit was not

I came here because my radio head unit was not responding. They told me that I needed to replace the entire head unit. I asked for a price on replacing the head unit with the same OEM head unit from Honda. I was shocked at the price of the new head unit with labor included, they were trying to charge me $6,000! That is an absurd cost for a radio head unit! I was given 0 information on why it was such an expensive price. The only insight they offered me was to try and install an aftermarket radio on it. I felt as if they were money hungry and trying to charge me WAY more than the labor and product entailed. Very disappointed in Honda for this one. Looks like I am installing an aftermarket radio in it because I cannot justify spending 6k on a flipping radio lol. I called a custom stereo installation company shortly after and received great customer service and a reasonable price, I ended up saving 5k dollars going this route. All in all, customer service wasn't bad but the mark up for the service was ridiculous. I suggest servicing your vehicles elsewhere unless you want to pay 6x more for the same products just to say Honda installed them. Very bad experience to say the least.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Overall a positive experience with the salesman Tommy

Overall a positive experience with the salesman Tommy Lampkin and the rest of the Jeff Wyler team

Overall a positive experience with the salesman Tommy

Overall a positive experience with the salesman Tommy Lampkin and the rest of the Jeff Wyler team

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Reinforced my impression of car salesmen.

Reinforced my impression of car salesmen. They don't care if the car is good or not just want to MAKE THE SALE. Purchased an HRV with all he bells and whistles- its a piece of crap and I will be kicking myself for 4 -6years

Reinforced my impression of car salesmen.

Reinforced my impression of car salesmen. They don't care if the car is good or not just want to MAKE THE SALE. Purchased an HRV with all he bells and whistles- its a piece of crap and I will be kicking myself for 4 -6years

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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This dealership is refusing to honor the warranty on a

This dealership is refusing to honor the warranty on a vehicle they sold me. The vehicle clearly has a mechanical issue because it will not go into 5th gear. I have both videos of this occurring and participated in a ride along with an employee who witnessed the vehicle not going into 5th gear and still they are refusing to fix the he vehicle.

This dealership is refusing to honor the warranty on a

This dealership is refusing to honor the warranty on a vehicle they sold me. The vehicle clearly has a mechanical issue because it will not go into 5th gear. I have both videos of this occurring and participated in a ride along with an employee who witnessed the vehicle not going into 5th gear and still they are refusing to fix the he vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Keon was awesome!

Keon was awesome! Great customer service! Easy check-in process. The facilities were clean & well kept.

Keon was awesome!

Keon was awesome! Great customer service! Easy check-in process. The facilities were clean & well kept.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review!

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Truly disappointing experience, but as it is my 7-8th

Truly disappointing experience, but as it is my 7-8th experience exactly like this over the years, I suppose I am not entirely surprised. Called for service on my new vehicle 5 days in advance - got there 45 minutes early - 7 hours later nothing had been done at all and it was a simple TPMS that he scoffed at why it wasn’t right in the first place. Justin gives off a “you aren’t important vibe and after texts, 3 calls, 2 voicemails, etc and I came in there wasn’t even the simple “I’m sorry.” Easiest thing in the world to say - it’s why I have bought 3 Hondas from Honda East and won’t make the mistake of going to this dealership again in my lifetime. Kind of disgusting, honestly - but life is too short, go find someone that cares about you!

Truly disappointing experience, but as it is my 7-8th

Truly disappointing experience, but as it is my 7-8th experience exactly like this over the years, I suppose I am not entirely surprised. Called for service on my new vehicle 5 days in advance - got there 45 minutes early - 7 hours later nothing had been done at all and it was a simple TPMS that he scoffed at why it wasn’t right in the first place. Justin gives off a “you aren’t important vibe and after texts, 3 calls, 2 voicemails, etc and I came in there wasn’t even the simple “I’m sorry.” Easiest thing in the world to say - it’s why I have bought 3 Hondas from Honda East and won’t make the mistake of going to this dealership again in my lifetime. Kind of disgusting, honestly - but life is too short, go find someone that cares about you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Jamesowen, thank you for taking the time to leave us feedback about your experience with us. Jamesowen, we regret to hear that you had this experience with us.

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I came there with a recall, and my service was

I came there with a recall, and my service was outstanding. Dean explained the process great and provided me all the essential information

I came there with a recall, and my service was

I came there with a recall, and my service was outstanding. Dean explained the process great and provided me all the essential information

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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Worked with me on a deal which was the reason I went with

Worked with me on a deal which was the reason I went with them in the end.

Worked with me on a deal which was the reason I went with

Worked with me on a deal which was the reason I went with them in the end.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Kskgab, we are so pleased you enjoyed your visit to Jeff Wyler Honda!

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Great salesman who communicated well and offered a no

Great salesman who communicated well and offered a no pressure, seamless experience. The finance person was great as well. He was clear in his explanations and was very thorough as well.

Great salesman who communicated well and offered a no

Great salesman who communicated well and offered a no pressure, seamless experience. The finance person was great as well. He was clear in his explanations and was very thorough as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Kmcadams63, thank you for taking the time to leave a review for us at Jeff Wyler Honda. We're happy we could meet your expectations!

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Joshua Megerle was good to work with yesterday.

Joshua Megerle was good to work with yesterday. Courteous, helpful and pleasant. I would recommend this dealership.

Joshua Megerle was good to work with yesterday.

Joshua Megerle was good to work with yesterday. Courteous, helpful and pleasant. I would recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Crlillpop, reviews like this give us motivation and help us ensure we provide high-quality care.

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