Jeff Wyler Honda in Florence

Drove 70 miles to see new honda Passport, internet price discounted $2700 off MSRP. HOWEVER, after 2.5 hours of talking the numbers they finally show ADD $3000 worth of MANDAORY floor mats, paint protection, flashing third-brake-lignt, etc extras. Really no discount at all, waste of time and gas to shop there. Your basic "bait and switch". They actually modifiy the third-brake-light to flash and charge an extra $900 just for that. UNETHICAL in my opinion.

I guess if you want to overpay for dealer installed add-ons, buy a car here. The salesman (Chad) was good to work with, but the sales manager insisted that we pay $899 for a Pulse rear brake light, $399 for all-weather mats that Honda lists for $185, and $349 for splash guards that Honda lists for $115. Hopefully I can find another dealer that doesn’t try to rip you off for dealer installed add-ons.

Sales rep would not give me the invoice price over the phone so I went to the dealership. They were adding about $4,000 to the MSRP for car mats, paint protection, etc. Also stated they did not exactly how the car would be equipped when coming from the factory. The most ridiculous add on was the pulsating brake light for $899. Very misleading but the dealership was full of people. Do your homework before going to this dealership

THIS DEALERSHIP'S NEGLIGENCE NEARLY KILLED ME! On 1/25/2023, I went to look at a vehicle for sale at Jeff Wyler Honda (949 Burlington Pike, Florence, KY 41042). While I was test driving this vehicle, the sales manager (Mark) conducted a trade evaluation of my vehicle as I was considering trading it in. After this evaluation was conducted and my test drive concluded it was determined we were not going to be able to come to terms on a deal (trust me when I say you don’t want to try to trade at this place). Therefore, I returned to my vehicle to leave the car lot. I then proceeded down Burlington Pike toward I-71/I-75 South. As I was merging onto the highway, the hood of my vehicle suddenly jolted loose. The hood continued to shake violently up and down thankfully being secured by only the safety latch. Obviously being startled by this, I was immediately forced me to brake suddenly and make a dangerous & evasive maneuver in an attempt to exit the roadway to secure my hood before things got even worse. I was finally able to find a place to pull over on the shoulder of the interstate to secure my hood appropriately near the next exit. The danger caused by this placed myself and others traveling that day in harm’s way as I was forced to attempt to avoid a disastrous collision on a busy interstate. I immediately contacted the dealership and informed them of what had happened (it took me a total of 3 calls by the way to get to speak to a real person). Finally upon speaking with Mark, the sales manager, he acknowledged he had been the one who evaluated my vehicle and inspected the engine. When I told him what had occurred he transferred me to the general manager, Lannce Hargrove. I then told Mr. Harrgrove what happened and initially he apologized but he seemed only concerned if my vehicle had sustained physical damage and did not at all seem to realize the danger both I and others had been put in by the dealership’s negligence. When I explained the danger of the negligence his employee(s) had placed me and other motorists in by failing to check that my hood was secure after inspecting my engine bay and before leaving the dealership property, Mr. Hargrove really had no viable response. Although during the conversation Mr. Hargrove did remark “It’s not like your vehicle is very desirable anyway” (referring to my 19 year old Tundra). Thankfully, I was able to record the aftermath of the hood coming loose on my cell phone that shows the hood going up and down due being only secured by its safety latch, as I attempted to exit the highway to re-secure the hood (yet another dangerous situation as I tried to inspect my vehicle for potential damage on the side of a busy interstate). Due to the dealership’s negligence, haphazard behavior, and dismissive attitude of the situation it is imperative you keep you and your family away from this place. Also, I would be glad to share the 3:29 second video of the ordeal with anyone interested as well, feel free to send me a message and I’ll get it to you. I did this immediately because I suspected the dealership would quickly “circle the wagons” and try to cover their tracks. You can see a brief snapshot of it attached with the Google & Facebook reviews. I would love the opportunity to speak to Mr. Wyler about how his employees conduct themselves and represented his business, I’m assuming he would NOT be okay with it! They know how to contact me if they would like to discuss this matter further and I look forward to hearing the dealership’s response to this. I will gladly provide updates if the dealership provides a good faith attempt to remedy their negligence as I consider how to proceed regarding this matter.

On 1/25/2023, I went to look at a vehicle for sale at Jeff Wyler Honda (949 Burlington Pike, Florence, KY 41042). While I was test driving this vehicle, the sales manager (Mark) conducted a trade evaluation of my vehicle as I was considering trading it in. After this evaluation was conducted and my test drive concluded it was determined we were not going to be able to come to terms on a deal (trust me when I say you don’t want to try to trade at this place). Therefore, I returned to my vehicle to leave the car lot. I then proceeded down Burlington Pike toward I-71/I-75 South. As I was merging onto the highway, the hood of my vehicle suddenly jolted loose. The hood continued to shake violently up and down thankfully being secured by only the safety latch. Obviously being startled by this, I was immediately forced me to brake suddenly and make a dangerous & evasive maneuver in an attempt to exit the roadway to secure my hood before things got even worse. I was finally able to find a place to pull over on the shoulder of the interstate to secure my hood appropriately near the next exit. The danger caused by this placed myself and others traveling that day in harm’s way as I was forced to attempt to avoid a disastrous collision on a busy interstate. I immediately contacted the dealership and informed them of what had happened (it took me a total of 3 calls by the way to get to speak to a real person). Finally upon speaking with Mark, the sales manager, he acknowledged he had been the one who evaluated my vehicle and inspected the engine. When I told him what had occurred he transferred me to the general manager, Lannce Hargrove. I then told Mr. Harrgrove what happened and initially he apologized but he seemed only concerned if my vehicle had sustained physical damage and did not at all seem to realize the danger both I and others had been put in by the dealership’s negligence. When I explained the danger of the negligence his employee(s) had placed me and other motorists in by failing to check that my hood was secure after inspecting my engine bay and before leaving the dealership property, Mr. Hargrove really had no viable response. Although during the conversation Mr. Hargrove did remark “It’s not like your vehicle is very desirable anyway” (referring to my 19 year old Tundra). Thankfully, I was able to record the aftermath of the hood coming loose on my cell phone that shows the hood going up and down due being only secured by its safety latch, as I attempted to exit the highway to re-secure the hood (yet another dangerous situation as I tried to inspect my vehicle for potential damage on the side of a busy interstate). Due to the dealership’s negligence, haphazard behavior, and dismissive attitude of the situation it is imperative you keep you and your family away from this place. Also, I would be glad to share the 3:29 second video of the ordeal with anyone interested as well, feel free to send me a message and I’ll get it to you. I did this immediately because I suspected the dealership would quickly “circle the wagons” and try to cover their tracks. I would love the opportunity to speak to Mr. Wyler about how his employees conduct themselves and represented his business, I’m assuming he would NOT be okay with it! They know how to contact me if they would like to discuss this matter further and I look forward to hearing the dealership’s response to this. I will gladly provide updates if the dealership provides a good faith attempt to remedy their negligence as I consider how to proceed regarding this matter.

BUYER BEWARE !!! Took my daughter to Jeff Wyler Honda in Florence Kentucky to purchase (lease) her first automobile. We live in Louisville, 70 miles away. She got approval for lease, picked the specific car and received the specific Down Payment and Monthly Lease Payment before we left to pick the auto up. This should have been a 30-45 minute visit and drive home, but turned into 2 1/2 hours. Towards the end, they presented the Monthly Lease Payment, which was over 5% higher than originally approved. Robert (sales) and Ryan (floor manager) would not honor the original agreed upon price, which they blamed on another manager. DISHONESTY, DECEPTION AND TOTALLY DISGUSTING !!! I will never go back to any Wyler dealerships, and certainty not recommend for anyone either. YOU DO NOT TREAT ANYONE LIKE THIS !!! Jeff G

Took my daughter to Jeff Wyler Honda in Florence to purchase (lease) her first automobile. We live 70 miles away. She got approval for lease, picked the specific car and received the specific Down Payment and Monthly Lease Payment before we left to pick the auto up. This should have been a 30-45 minute visit and drive home, but turned into 2 1/2 hours. Towards the end, they presented the Monthly Lease Payment, which was over 5% higher than originally approved. Robert (sales) and Ryan (floor manager) would not honor the original agreed upon price, which they blamed on another manager. DISHONESTY, DECEPTION AND TOTALLY DISGUSTING !!! I will never go back to any Wyler dealerships, and certainly not recommend for anyone either. YOU DO NOT TREAT ANYONE LIKE THIS !!! Jeff G

Compared to others who write here I feel I got lucky by being screwed for $23 bucks. I called for appt to have my car inspected for possible knock in transmission. I was quoted $170 on the phone. Made appointment and signed authorization for $169. After inspection and not authorizing work they recommended I was charged $23 for "shop supplies" whatever that is. The explained it by variously saying everybody gets charged, that he assumed I would authorized the extra work, with a tear in his eye (added sarcasm here) offered to give me $12.00 out of this pocket. I also asked why they just didn't quote the shop supplies at the beginning. Received another nonsensical answer. Shop supplies is like paying extra for air on an airplane. BUYER BEWARE. Last, the printout said I needed a new battery. The current one is barely 3 months old and it checks out fine. I like the Honda product but I will not ever cast my shadow on this place again.

My friend bought a 2015 Buick Encore on July 13, 2020. He drove it for about 2 weeks and started having problems. The dealer charged him around $300 to replace spark plugs. He drove it again and it was slowing down when he was trying to accelerate. He had it tested and was told the Turbo was out. He took it back to Jeff Wyler, they agreed the Turbo was out, but refused to cover the repair under his 6 month $6,000 warranty. They asked him to pay $3,000 for the repair. He then took it to a reputable shop and they replaced the Turbo in it (for a lot less money). The shop took the vehicle for a test drive, to find out the engine is damaged and the AC is messed up. He has literally drove the car less than 3 weeks since he owned it. It is still under the warranty offered by Jeff Wyler, but they have refused to cover his damages or repairs. He now has moved it back to a reputable shop to call the warranty company on his behalf and get this covered! I will not ever buy a vehicle from this dealership after seeing how they treated my friend. I called them myself and left message for the service manager and used care manager. I got voice mails on both and neither would return my calls. Shame on you Jeff Wyler!

Ryan H was a great salesperson! He was enjoyable to work with and very efficient. Thank you for making it a smooth process!