Chuck Hutton Chevrolet

Friendly and detailed service. I was very pleased.

The service and commitment to make sure you are a happy satisfied customer of unbelievable !

Friday before last, my wife and I purchase a new 2014 Chevrolet Impala with every available feature from Chuck Hutton Chevrolet. This facility has been... recently renovated as is beautiful. The experience was a pleasure. My family has purchase vehicles from this dealership for over 60 years, and there is a reason. It was never overlooked that we were prospective buyers, but it was more like a family visit (a good one). Anyone who has put off buying a new car because they did not want to endure the buying process should try Chuck Hutton Chevrolet. Ron Ireland

This dealership has been very helpful and gave us a good deal when we purchased our car! We always go here for our service which is excellent!

Outstanding service and quality performance. He facilities are clean and open.

I had a great experience at the dealership. My service advisor (Angela) was amazing. She was very knowledgeable on the issues I had with my car and she... was very nice, polite, and professional.

Great place to buy a car. They might get you approve with no problems. I didn't because of my situation but might be different for your situation

Did and outstanding job? Very professional all around didn?t try to sell me anything outside of what I needed done to my car and while I was in the waiting... room every employee came through spoke without you speaking to them fist.

October 28, 2019 at 8:18AM I arrived at the Chuck Hutton Chevy service department (without an appointment) for an oil change and a tire rotation along... with possible tire leak. My service advisor was 5144 Tammy Chaparro and my repair number was 228720. At the beginning Tammy was very nice and welcoming when getting my ticket ready for service. She asked if I would be waiting in the lounge area. I told her yes I would be. While waiting for Tammy to type up my service ticket she made a comment about another customer's temperament and then goes on to say because its Monday the customer is moody right in front of me and another service advisor. That made me feel uncomfortable hoping she doesn't talk about me if I have a concern. There definitely was a concern that did come up while waiting over two hours in the lounge. Tammy did not check in on me (updates about my tire) during my two hour wait. I politely gained the attention of another service advisor who came in the lounge to retrieve his customer to please check the status of my car. He was very nice and said that he would. About ten minutes later I get a phone call from Tammy letting me know that my car was ready. Keep in mind Tammy has come to the lounge to retrieve two of her customers before me. Why wasn't I treated with the same respect by coming to get me like her other customers even her having knowledge from the beginning that I was indeed going to wait in the lounge. Instead I get a phone call and walked to her desk for my ticket/pay out. I found that unprofessional and rude. Tammy tired apologizing for the long wait because she requested service to check my tire again for the leak but claim they didn't find anything wrong (she never gave me this status during my two hour wait). I am still concerned about that tire and will keep an eye on it. While waiting for my receipt and paperwork Tammy goes on again to say its a Monday and she would whether be somewhere else cozy and warm. Again that made me feel uncomfortable and that she didn't like having to service me (hence why she didn't come to the lounge to get me when my car was finished at 10:42AM). Lastly Tammy doesn't tell me where my car is parked and goes on to explain she can't see where the guys park the cars but it should be over there (pointing far right hand side towards the parking lot while siting from her chair). At this point I want to get far away from Tammy because of her lackluster customer service on this Monday. I will not make the mistake again of not making an appointment and request the services of Donna Williams. Who has given me nothing but amazing and courteous customer service no matter the day of the week.

This is my second attempt at service at chuck Hutton. the first time they explained that they could not complete it due to an equipment issue but the basics... were handled. I accepted this since I'm new to the new car service experience. So this time I set an appointment for my new car to be serviced 6 days in advance to hopefully assure a better experience only to be told that the appointment didn't matter and I was going to wait a MINIMUM of 2 hours for a basic oil change! moreover the service tech told me that they performed the last service PERFECTLY and I was wrong!! I have worked in many forms of service in my work career and in no level would this 'policy' of service would be acceptible. I still love my car but right now I am hating where I bought it from.