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If you want to get RIPPED OFF by the service dept and upper management, go to CHUCK HUTTON Memphis TN!! I've call several times to speak with Kerry... Nilton and two weeks later, still NO CALL BACK!!! This place is and management are only concerned about how much money they and swindle you out of rather than being concerned about it's customers!!! Would not recommend this place to purchase a car AT ALL!!
Case Description: Seat got torn during oil change On Saturday, June 2 about 9am I took my car to Chuck Hutton Chev to get an oil change and my service... advisor was Author. I picked my car up about 2pm but didn't notice anthing until I got home. So I called them about 4 but they were closed. I called on Monday to speak to my service advisor and the operator said she would give him the message. I waited but no one called me back. So finally I got a call on Monday June 11 from Author asking was everything ok with my car and I explained to him that someone ripped my driver seat. So I scheduled an appointment to go in the next day on Tuesday to talk to the service advisor Darryl and he was very uncooperative about the situation because he walked very slow to my car. He also talk to his employees that was already helping someone with their car and I said here's my car here...I opened the door. He said ok...ok just wait. But why wait when you are standing next to my car. He looked at the rip in my seat and said that's wear and tear. I said it's not because this is a new car. 2017 Camaro. He said yes it is and I'm not paying for it! And walked away leaving me standing there by myself.
Friday before last, my wife and I purchase a new 2014 Chevrolet Impala with every available feature from Chuck Hutton Chevrolet. This facility has been... recently renovated as is beautiful. The experience was a pleasure. My family has purchase vehicles from this dealership for over 60 years, and there is a reason. It was never overlooked that we were prospective buyers, but it was more like a family visit (a good one). Anyone who has put off buying a new car because they did not want to endure the buying process should try Chuck Hutton Chevrolet. Ron Ireland
Ron, Thank you for the fantastic review on your recent purchase from Chuck Hutton Chevrolet! We are thrilled you have always enjoyed your experience ...buying cars from Chuck Hutton! We hope you enjoy your new 2014 Impala! Thank you for your business! Justin Ray Delivery Coordinator Chuck Hutton Chevrolet
i will not recommend this place-- after my oil changed I had to take my truck to another Chevrolet dealer to correct the problem they caused.
My experience was wonderful, Ms. Athena/ Mr. Danny made buying a ¿ very wonderful, they was extremely nice/ patient/ very helpful. They were so helpful,... im back a month later interested in another vehicle, thks Athena/Danny/Chuck Hutton
Vernon, thank you so much for your visit and your kind review! We really appreciate your business!
Wow my salesman Lucious Pitts was so wonderful... Everyone was so friendly and nice this was the best car buying experience I ever had...... Well... here it is 6 months later they took the car back said they couldn't get it financed right before Christmas I have no way no were I am so hurt and depressed my car was my life I practically lived in it I had so much to do plus I gave up my other car thinking that car was mine they should of had my car financed when I walked out door I am so disappointed at Todd and Ricky only thing they could offer was a ride home no alternative to sorry worst day of my life like losing a family member. I'm not telling y'all to go bit make sure you are financed before walking out the door or u will be stuck looking stupid with no ride
My brand new car went in for a simple oil change and now it is not working. On top of that, they are trying to charge me to see what is wrong with my... car.
I have delt with Chuck Hutton for a longtime, eventhough I had the experience with other dealerships I still find my way back home. Chevy always run deep... with me!
I just had an exceptional experience and wanted to share with others. If you are looking for a dealership with great sense of customer service. Then this... is the way to go
We are from Canada and were traveling thru Memphis on a Friday when the check engine light came on, on my 2016 Chev 2500 HD Duramax diesel. We pulled into... a Chev dealership in Memphis unannounced and were told that it was probably the DEF tank and that I would have to leave the truck as their diesel tech was busy, when I explained that we were from Canada the service advisor told us to go to Chuck Hutton Chevrolet as they were the biggest dealer in the area and would be able to take care of us. So we drove to Chuck Hutton Chevrolet and pulled in around 2:30pm (on a Friday afternoon remember) A service advisor I believe his name was Sean took care of us. After I explained that we were from Canada and just passing thru, he took care of us on the spot, the service was unbelievable, they found the problem and replaced the DEF reservoir tank and we were on the road again by 4:30. UNBELIEVABLE By far the best service we have ever had at a dealership of any make. Way to go Sean.