Right Honda

I took my ‘19 Honda Fit in for a simple oil change and to have the windshield wipers changed. The mileage was 25,801. They charged me $121.43, These people are thieves! I will never return to this dealer for service!

I went to Right Honda in Scottsdale two days ago and boy was that a mistake! They started off thanking my brother for his service to this country but it did not end that way. Not only did the Salesman say he wanted to slap me but his Manger Summer Smith told one of the other sales men "f- those guys(Actual curseword was used)" out loud as my brother and I left. All we did was question why the pricing changed after it had been negotiated. Despite that both of us keep our cool through everything but it was embarrassing. I recommend that no one ever shop here unless you plan on being humiliated for asking simply questions.

I have always been a dedicated Honda vehicle owner. In fact, I almost purchased my 6th Honda at Right Honda in Scottsdale. I initially met with Justin, a new employee, who was very pleasant and helpful. I returned today hoping to meet with him for further information on the loan figures. I found a car I really liked. Unfortunately, Justin was not available and I was met by Juan. I asked for 3 different scenarios with x number of dollars down and what the monthly payment would be. I thought this was a simple request. After my request, he made a comment stating “you are all over the place.” I thought this was a very insulting comment to say to a woman. Juan, you just watched a potential buyer walk out the door.

I appreciated the professional and friendly service of Marc Garoua and his associates. Also, the time frame of the purchase experience was very short and there was not a lot of waiting around for decisions regarding the sale or the delivery of the new vehicle which had to be prepared.

I have always been a dedicated Honda vehicle owner. In fact, I almost purchased my 6th Honda at Right Honda in Scottsdale. I initially met with Justin, a new employee, who was very pleasant and helpful. I returned today hoping to meet with him for further information on the loan figures. I found a car I really liked. Unfortunately, Justin was not available and I was met by Juan. I asked for 3 different scenarios with x number of dollars down and what the monthly payment would be. I thought this was a simple request. After my request, he made a comment stating "you are all over the place." I thought this was a very insulting comment to say to a woman. Overall, I felt like I was getting the run around. Juan, you just watched a potential buyer walk out the door

Kind and caring service people. Did no try to “sell” additional service. Honest dealership to deal with.

I wanted to give a better review but majority of my experience at Right Honda has been disappointing to say the least. The Assistant Service Manager Bill was the only bright spot of hope. I bought a new 2022 Honda Accord Sport 2.0T. I chose this vehicle after my BMW was totaled in an accident in October 2022. I absolutely I regret purchasing it from this dealership. Not only was I charged for the tint package that I didn’t want, but the numbers changed when I went in to speak with the finance manager Travis, after being assured these were the final ones when speaking to the sales manager Summer and Blake my salesman. That was the first bad experience. The second bad experience was a few weeks after purchasing the car, mid drive the car starting chiming and the dashboard lights up like Christmas lights. All these lights and fail messages pop up, the car stops being able to accelerate. I text Blake the salesman the video of the dashboard that I took showing everything. He tells me to call the Service Center and I do. I speak to a gentleman by the name of Alex and he tells me to bring the car in, and I drive slowly and safely since the brake failure was popping up as well. I get there he takes the car, they provide a hybrid accord as a rental that is absolutely yuck! It smelled like a kennel, and was dirty inside. Even after being warned not to have pets or smoke in the car. What shocked me, is this car was on the lot to be so sold in the shape that it was in. Anyway, they have my vehicle for 4 days, with the reason being my valve cover wasn’t on properly. That was completely baffling to me as the car was brand new and was supposedly checked before it was sold. Alex tells me it’s all cleared up and there should be no more issues. Fast forward to this week. Sunday morning I’m driving and again the car chimes again, and the dashboard again lights up, all these fails and error codes pop up. I look up the website on 2 different sources and it says Service is open. I bring the vehicle in and I’m greeted by a salesman name Ron or Rocky, not sure the name. I’m not happy to again be dealing with this on a vehicle that I’ve only owned for 4 months. He says “Oh well there’s nothing I can do about that, but I can trade you into a brand new 2023 Accord” and that point I’m like “read the room sir. Why would I want to trade a car ? I just bought this one and having issues. I don’t even care for Honda’s at this point nor do I want another one. Plus the 2023’s are slower with a 1.5T and I have a 2.0T.” He says yeah you’re right, he then tells me there’s no one I can talk to about a rental car, or my car for that matter, and that I can use my rental coverage on my insurance. I ask him why I would file a claim on my insurance for the vehicle not being repaired properly by their mechanics? He has no answer. He offers to talk to a manager on my behalf because I’m still fuming at the fact that this Honda dealership one doesn’t care about their customers and two doesn’t back their product. But he just walks into the room for 2 seconds and comes back out, saying there’s nothing he can do. I leave my car there and hitch a ride home because I’m scared to drive back home when all the fails are popping up because it usually signals engine failure. The next day I call in and ask to speak to the Service Manager. Bill the Assistant Service Manager answers and I tell him the run down. He says he’ll take care of my car, and that he’ll call back after diagnostic tests are run. He calls back and let’s me know, the valve cover most likely wasn’t the issue last time, but that it was the spool valve and that they have the part overnighted from CA. He did offer a rental but, because of the time of day late afternoon, I didn’t get the rental Bill offered. He called the next day and offered to send a Lyft to pick me up to get my vehicle. I was able to get my vehicle the next day, and pray it’s the last time I see those lights and have to take my car back there.

I wanted to give a better review but majority of my experience at Right Honda has been disappointing to say the least. The Assistant Service Manager Bill was the only bright spot of hope. I bought a new 2022 Honda Accord Sport 2.0T. I chose this vehicle after my BMW was totaled in an accident in October 2022. I absolutely I regret purchasing it from this dealership. Not only was I charged for the tint package that I didn’t want, but the numbers changed when I went in to speak with the finance manager Travis, after being assured these were the final ones when speaking to the sales manager Summer and Blake my salesman. That was the first bad experience. The second bad experience was a few weeks after purchasing the car, mid drive the car starting chiming and the dashboard lights up like Christmas lights. All these lights and fail messages pop up, the car stops being able to accelerate. I text Blake the salesman the video of the dashboard that I took showing everything. He tells me to call the Service Center and I do. I speak to a gentleman by the name of Alex and he tells me to bring the car in, and I drive slowly and safely since the brake failure was popping up as well. I get there he takes the car, they provide a hybrid accord as a rental that is absolutely yuck! It smelled like a kennel, and was dirty inside. Even after being warned not to have pets or smoke in the car. What shocked me, is this car was on the lot to be so sold in the shape that it was in. Anyway, they have my vehicle for 4 days, with the reason being my valve cover wasn’t on properly. That was completely baffling to me as the car was brand new and was supposedly checked before it was sold. Alex tells me it’s all cleared up and there should be no more issues. Fast forward to this week. Sunday morning I’m driving and again the car chimes again, and the dashboard again lights up, all these fails and error codes pop up. I look up the website on 2 different sources and it says Service is open. I bring the vehicle in and I’m greeted by a salesman name Ron or Rocky, not sure the name. I’m not happy to again be dealing with this on a vehicle that I’ve only owned for 4 months. He says “Oh well there’s nothing I can do about that, but I can trade you into a brand new 2023 Accord” and that point I’m like “read the room sir. Why would I want to trade a car ? I just bought this one and having issues. I don’t even care for Honda’s at this point nor do I want another one. Plus the 2023’s are slower with a 1.5T and I have a 2.0T.” He says yeah you’re right, he then tells me there’s no one I can talk to about a rental car, or my car for that matter, and that I can use my rental coverage on my insurance. I ask him why I would file a claim on my insurance for the vehicle not being repaired properly by their mechanics? He has no answer. He offers to talk to a manager on my behalf because I’m still fuming at the fact that this Honda dealership one doesn’t care about their customers and two doesn’t back their product. But he just walks into the room for 2 seconds and comes back out, saying there’s nothing he can do. I leave my car there and hitch a ride home because I’m scared to drive back home when all the fails are popping up because it usually signals engine failure. The next day I call in and ask to speak to the Service Manager. Bill the Assistant Service Manager answers and I tell him the run down. He says he’ll take care of my car, and that he’ll call back after diagnostic tests are run. He calls back and let’s me know, the valve cover most likely wasn’t the issue last time, but that it was the spool valve and that they have the part overnighted from CA. He did offer a rental but, because of the time of day late afternoon, I didn’t get the rental Bill offered. He called the next day and offered to send a Lyft to pick me up to get my vehicle. I was able to get my vehicle the next day, and pray it’s the last time I see those lights and have to take my car back there.

Was told that their desert protection package include clear bra that protected the front end of the vehicle. After I drove it home, they only installed 1/4 of the hood and a small 6 inches of the side fender, not the bumper. I called to inquire about it and they said that the clear bra does not include the bumper. Also during finance, I saw a $250 fee that tried to sneak in and if I didn't catch that, I would have been even more screwed. Luckily I caught it and the finance guy removed it. Had I known that the desert protection package did not include the clear bra on the front end, I would have not even purchased the vehicle. Funny thing is also after all that I called and spoke with 3 different sales people and they all said that the desert protection package included clear bra on the front bumper. They totally ripped me off and no one even bothered tried to apologize or make it right by any means.

My service writer, Brandon Bonds always takes such good care of me and my Honda Pilot in a courtious and swift manner.