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Very efficient and salesperson Gary Kravitz was
Very efficient and salesperson Gary Kravitz was knowledgeable and very friendly and efficient. The entire process was easy without any pressure or stress.
I would recommend Gary Kravitz to all. Best experience I have had when dealing with car purchases or leases.
Mike McPherson is very knowledgeable & accessible &
Mike McPherson is very knowledgeable & accessible & willing to accommodate the customer. Excellent rating always. &be a pleasure to work with
mkoff7, thank you very much for the kind feedback, we appreciate your business and support. Matt W - CR Mgr. - Right Honda
Great fast service.
Great fast service. Waiting room was spacious and comfortable. Service tech was friendly and polite.
Reamunoz, thank you very much for the positive feedback, we appreciate your business and support. Matt W - CR Mgr. - Right Honda
Clean Dealership! Friendly staff,! Daniel Estrella was very informative and kept me updated on my vehicle status throughout the day. He Ensured that I had transportation to my place of employment drop off and pick up. Was very detailed on explaining the service’s that were completed on my vehicle. Satisfied customer.
Dan Shaw my advisor was very knowledgeable, helpful, good
Dan Shaw my advisor was very knowledgeable, helpful, good listener. From my first phone call to schedule and going out the door every employee I encountered was helpful.
Pjjleo3, thank you very much for the feedback and support, we appreciate your business. Matt W - CR Mgr. - Right Honda
Rude customer service
Customer service was very rude when I asked price for oil change since now everything so expensive. His answer was well you know gas prices are $5 a gallon bla bla, yes, sir I do know I drive everyday. I didn’t ask about gas prices I asked about oil change..this is the only place I’ve taken my Honda for any kind of service. Last oil change I paid over $120. Just simple oil change I get things went up but tripled..it’s time for EV..
Julie, we are sorry you had a difficult experience with our staff when asking about the pricing for your oil change. Cost has increased for most services and we apologize that message was presented to you in an unpleasant way. Thank you for making us aware of your experience, we will do our best to use your review and comments to improve the level of service we provide. Matt W. - CR Mgr. - Right Honda
Here is a tip for anyone looking to purchase at the end
Here is a tip for anyone looking to purchase at the end of the lease term. All you have to pay is the residual stated in your lease contract and the sales tax. You also have to re-register your vehicle after you get the title from Honda. You do not have to pay your registration fee to Honda. They cannot charge you additional fees that were not stated in your contract. I recently had a delightful experience wherein the finance manager of Right Honda tried to charge me thousands extra to purchase at the end of my lease term. I inquired about financing the purchase through Honda. He told me what the payments would be, but did not volunteer a break down of the total cost. That is a red flag. Obviously the payments were high, so I asked for a detailed breakdown of the amount being financed. Turns out he was trying to charge double sales tax, charge for an inspection that is not required and not listed in the contract, and charge a fee for door cup guards which was also not permitted or listed in the contract. When I asked for an explanation of these additional fees and how Honda was authorized to charge well above the contracted residual price, he stopped responding. In fact, I never received an answer or response even after several follow ups. I financed through my bank, avoided the hassle of being ripped off by Right Honda's dishonest finance manager, and got the title to the car. I would advise you do the same.
Stephanie, we are sorry you had difficulty processing your lease buy-out with us. We perform lease buy-out transactions as a courtesy and you are free to process your transaction at the institution of your choice. We cannot double your sales tax, and a dealership we must perform an inspection to legally process your transaction. There is a charge for performing the inspection and charges for processing a transaction through the dealership. Matt W. - CR Mgr. - Right Honda
DO NOT GO HERE.
DO NOT GO HERE. I was working with Trevor (terrible). He would not work with me on fees. He was trying to charge me $6,400 in fees...I have a friend that works at a Honda in another state, I told Trevor that my friend would be looking over the numbers (making sure that I was not getting screwed) - Trevor did not care. He did not care about getting my business, working with me, or treating me fairly. Absolutely the worst experience that I have ever had in my 10 years with Honda. I am in mortgages so I understand numbers and when I called him out on his BS he just got defensive. Then, when I was leaving he made a snarky comment to call him if I get a better deal because 'it isn't going to happen'. So unprofessional. Literally in shock. DO NOT GO HERE.
Liann, we apologize we were not able to reach an agreement with you on the purchase figures for the vehicle you were interested in. We hope you are able to find an acceptable deal and we are sorry for the unpleasant experience. Matt W. - CR Mgr. - Right Honda
No comment .
No comment . I refuse to have to write a review with a minimum word requirement
Brdmsd, no problem, thank you very much for the 5 star review. Matt W. - CR Mgr. - Right Honda
Very honest, really enjoyable experience.
Very honest, really enjoyable experience. I would absolutely recommend them to anyone in the Phoenix area. They really do care about the person, not just the sale.
Allenjliebing94, thank you very much for the kind feedback, we appreciate your business and support. Matt W. - CR Mgr. - Right Honda