Experience with dealership.
I was very pleased working with Bill Maisel and Pinckney Chrysler Dodge. They were very helpful throughout the entire process from test driving the vehicle to doing the paperwork. I would definitely recommend this dealership to friends and family.
Positive experience today
After reading several of the negative reviews on the sales experience at Molle Audi, I was extremely apprehensive when I visited today (July 7, 2017) to evaluate the Audi product line. I was pleasantly surprised. Went to the receptionist, she immediately contacted a sales specialist, (Justin Bird) and within two minutes we were discussing my needs. I explained to Justin that I was in the process of evaluating several cars (Audi Q5/Q7, Lexus RX, BMW X3/X5, Volvo XC90), and was not in a position to make a decision. Justin thoroughly understood, provided a great overview of the models in which I was interested, and answered all of my questions. Very low pressure, and a most pleasant experience. As we parted, Justin asked to stay in touch, and let him know if he could be of further assistance. Wish all auto buying experiences were like this.
Service very poor
Took my car into Molle body shop for repairs due to hitting something on the highway. 98% of the damage was mechanical. The service department took a whole month to repair what should have taken a wee. They took an entire week to get a parts list together. I would NEVER take a car to them again nor would I recommend anyone taking a car to service or their body shop. Very poor service.
Has gone down hill in the past few years.
Facilities is about the only thing going for this place. Had the worst experience with a sales rep this past weekend. Her name was Ronie Green. Was ready to buy a car, an Audi specifically, and did, just not from this place. If they are hiring people like her, it's only telling what the rest of the sales process would've been like Tried emailing them directly, but had to resort to this since their automated emails can't be responded to directly. David - wanted to let you know that I just stopped by to look at the A7 I inquired about via cars.com and had the worst experience with your sales rep. 1. Waited forever for someone to help. Needed to come inside and request service and she was hesitant to do so. 2. When we got to the car I inquired about Ronie said she didn't even think it was for sale. Stating there was no stock number. I asked her to go check and she once again was hesitant. 3. I then said you know what it looks like you're not wanting to help me she rolled her eyes and shook her head at me. I asked for her last name and she got very defensive. 4. To top things off she did say sorry for our wait, but to add insult to injury she told me that "We have a front receptionist for a reason and it's your responsibility to come check in."
Extremely Happy at Audi
Just came away from this dealership with two leased vehicles and am very happy with the experience. Our sales person worked very hard to meet all of our goals. This is the second time in two years we have bought cars from this dealer and will be back again. Recommend calling and making an appointment before you visit if you are serious about buying a vehicle be caused the sales staff is very focused on satisfying their customers.
Get it together
Learned of a vehicle I was looking for that they had. It had come in and needed to go through conditioning to fix some things. Was posted but with no pics online. Was told they would share pics but never saw them. I made it clear that I wanted to see and drive the car and was a serious buyer. Was told to wait and I would be contacted as soon as it was out of the shop. I received a call and was told it would take another several days but they would call me as soon as it was available. I called the following Monday, and was told it was now getting detailed and I could not see it yet but would be contacted. Went to the lot curious what the heck was going on and see in the front of the dealership with a SOLD sign on it. I did not appreciate the dragging me along. I get that cars are commodities and the guys selling them are opportunistic but this felt unprofessional. Would have expected common courtesy to let me drive it or a suggestion to put a deposit down. Left a sour taste in my mouth and don't want to be subjected to single dealership monopoly in KC. Happy to go to go elsewhere.
Best buying experience ever. Classy dealership, very comfortable and excellent salesperson. They gave me great money for my trade and were willing to negotiate. I was very happy with the transaction and the manner in which it was carried out. Sejii was my salesman and was top notch.
Service Department is very good, but sales.....
The service department is good and very accommodating, I have developed a relationship with them over the last few years of my Audi ownership. I bought my Audi used from the VW dealer in town. Even when pulling up to Audi in a newer A6 just a few years old, I have never had anybody offer to help me on the lot when looking to buy. There have been days I went with the intention of buying a new or cert used car if anybody had even offered to help me. While you don't want a salesman smothering you on the lot, I'm not sure how many cars you can sell if you never talk to the customer. This place needs to clean house in sales - not doing Audi justice with the really hot products coming out of Ingolstadt. Been there at least 5-6 times since it is close to work.
Audi Brand? Not really, not Ever!
Molle Audi dealership in partnership with Molle Toyota Collision is a very poor proposition. I had a nightmare experience with Molle Toyota Collision for body work repair services. I trusted Molle Toyota for repair on my car because they are Audi certified and in partnership with Audi dealership. In fact Audi dealer sent me to them for some minor body repair. Molle Toyota Collision has a very poor customer service including the front desk! Molle Toyota fixed the minor claims I had; however releasing the car to me with a new damage on different location. Apparently my car was damaged on their site by another car. The site manager refused to take responsibility for the damage, he was rather insulting and rude. Molle Toyota Collision shame on you for your unethical business practices. Please be aware of this place and stay away from it. I drove off to Molle Audi dealership across the street to make them aware of my incident asking for help. No manager was on site available, the customer service was trying to help while the sales people were trying to sale me another car. I find the Audi dealership service a nuisance. In fact very poor customer service ruining the brand image. I am shocked to see how Audi dealership in Kansas City have partnership with such of poor service business as Molle Toyota Collision. I am wondering if the Audi corporation in Germany is aware of how business is done here in USA and how their brand image is treated? Audi Shame on you!!! you are too expensive for this type of services. What a disgrace!
i recently moved from fort collins. my dealer there was fantastic. i was treated like part of the family. i own 2 audi's and a porsche911. i went out to molle to look around. spent 15 minutes inside and 15 outside. not one person greeted me even though every sales desk had someone sitting there. what a disgrace. i'm going to be buying my next audi in fort collins. kansas city has several good shops to service these cars. i'd never go back to molle. besides, they only off the audi club discount on parts!