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Molle Audi

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (21 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (21 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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just moved

i recently moved from fort collins. my dealer there was fantastic. i was treated like part of the family. i own 2 audi's and a porsche911. i went out to molle to look around. spent 15 minutes inside and 15 outside. not one person greeted me even though every sales desk had someone sitting there. what a disgrace. i'm going to be buying my next audi in fort collins. kansas city has several good shops to service these cars. i'd never go back to molle. besides, they only off the audi club discount on parts!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Unimpressed!

At first I thought we were the only one's treated poorly at this dealer but after seeing all these other posts I know it's just the dealer itself! Long story short the salesman acted like we were wasting his time and never followed up with us like he promised so we went with a Lexus ES350. Wasn't all that impressed with the A6 anyways, over-priced and lacking the power I expected from it!! Glad we didn't waste the money. : )

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Poor Service at Molle Audi

I purchased a Q5 when it was first released in 2009. I have had a plethora of issues with this car. The issues range from a a faulty gas cap and headlights that burned out twice within the first year of ownership to a problem with the emission and steering. All cars have problems, but Molle was downright rude and inept in fixing the problems. For the steering issue my car was 4 days from the end of the warranty and Molle refused to admit that there was a problem despite an assessment from an outside mechanic. I know that Audi makes a great car, but people should think twice before purchasing anything from Molle Audi. They treat customers rudely and can't service Audi cars.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 2.0
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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A+++++ love my new A5 Thank you!!!

A+++++ love my new A5 and i could not ask more. Thank you!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Below Average at Best

I bought my S4 at a dealer in Minneapolis, MN before moving to the KC area. I have had my car serviced there 2 times and had a fog light replaced since. Molle seems to do a great job at service and repair, but never seem to be able to offer a loaner car, even when scheduling an appointment several weeks in advance. This is a major problem to anyone with a job - and to drive an Audi, most people need to work. Anyway, I have been in the market for a new or used SUV for about 8 months and naturally started my search at Molle since I love my S4. I test drove a new Q7 and a used Q5, and then... nothing. Not a single followup call to see if I wanted one of the cars or not. I recently went back and tried a different salesman with the same results. I don't find myself to be high maintenance, but simply in the interest in selling me a car, I expected some sort of followup. When I compare Molle to my dealer in Minneapolis, Molle isn't even playing in the same league. I still email my salesman in Minnesota for questions about my S4 and future upgrades to the STASIS Engineering package (which incidentally Molle doesn't even offer) and he is quick to respond and always personable. I am seriously considering buying my Audi SUV back in Minnesota. The only downside is that I'd still have to deal with Molle to get it serviced. The staff never seems friendly and the overall tenor of the place is a real downer. Overall, this car dealership has big customer service issues but seems to be OK in the service department. I really only tolerate going there because I don't have a good alternative within a reasonable driving distance.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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wanted to purchase a car...

Well I was very intrested in purchasing a vehicle, but we never got any service the whole 30 minutes we were loking around. Finally a sales guy comes around says good morning and walks off. What are they selling here??? Ill take my business to Tulsa..Thank you!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Great place!

Great dealership, will always buy my cars from Molle Audi!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service at a ridiculous cost

Had a scheduled brake job and oil change this morning. 35,000 miles ago had brakes done and the bill came to a whopping $1,300....so I was mentally and reluctantly prepared to bite that same bullet. The service rep without a glimmer of guilt told me that this time the brakes will cost $1,800!!! and the oil change $200+!!!!! Add it up folks....$2,000++ for brakes and an oil change!!! I am dropping Molle and may even sell my A8!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Poor service

I visited the showroom the otherday and was looking at the 2012 Audi R8 in the showroom. The salesman reluctantly came over and briefly described the vehicle and price. Seemed uninterested that I asked some questions. Had the feeling that I was wasting his time if I was not going to purchase car right then. Agree 100% with the other review. Will NEVER buy from this dealership nor recommend them.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Poor Service

Had been looking for purchase a Audi R8. The sales executive, as he called himself was the worst. Offered very little assistance in providing me information about the car I was looking at. Seemed like if I was not going to buy the car NOW, don;t waste my time. will NEVER shop there again. Need to clean house.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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