Smith Haven Chrysler Dodge Jeep Ram

If you are considering purchasing a Jeep vehicle, it would be in your interest to stop at Smith Haven Jeep. I was working with another dealership which was a complete nightmare. Here, at Smith Haven Jeep, Rahul saved me! He was extremely professional and made sure my experience was a complete 180 from the other place. I ended up with a 2022 New Grand Cherokee. The trim level I wanted could not be found. However, Rahul found one that was out of state, went out of his way to get the car for me and gave me the deal I was hoping to get. There as absolutely no run around, everything was completely up front. Day of delivery was so smooth! Give Rahul a call, he will do right by you!

I was giving a 2 month appointment to fix my AC on a 2019 Grand Cherokee. I paid almost $900 to fixed the AC. 10 days later, the AC crapped out again. I literally lease new cars to avoid stuff like this. To make the matter worse, the dealer unable to accommodate me now saying I have to leave the car for weeks to get it fix. I asked for a loaner car, no respond. I am driving in a 97 degree with the window down. This is a perfect way to retain a customer that his lease is expiring in 2 months. You left a bad taste in my mouth. State attorney General and Better business bureau is my next complain.

My daughter bought a 2022 jeep limited drove it for 4 days there was no oil in jeep. Yet they said it was serviced! Crack in back hood no date on fixture of it?? No return phone calls from service manager and salesman James is no longer there very amazing! They are quick to take your money

Called to make a service appt on a vehicle under warranty. I was told that the first available appt was 2 months away. I asked what i was to do until then, the young woman told me that it was not really her problem and that I could drop it off with no appt and they would "get to to it when they get to it". HORRIBLE CUSTOMER SERVICE!!!!!!

Following Anthony Louis' superb advice about purchasing a used car at Smith Haven CJDR, I made a planned decision to stop by and talk with a Used Car Sales Consultant. I met Troy Fitchter. He is an outstanding Used Car Sales Consultant for Smith Haven CJDR. We sat down for about an hour and discussed the mechanics of trading in and purchasing a used car from Smith Haven CJDR. Troy Fitchter skillfully guided the purchase process through each decision point. He kept me informed, always providing me the best possible course of action as a customer. Troy Fitchter's CJDR industry knowledge and experience was on full display from start to finish. I benefited greatly from his meetings and look forward to working with him in the future for my next vehicle purchase from Smith Haven CJDR.

We put a deposit down on a Chrysler Pacifica end of March, and we were told that the vehicle would be in early April. Over the next few weeks, we inquired a few times about the status of our vehicle, the only feedback we got was that it was "in transit." We emailed the dealership as well. This last week, we got a call from the sales manager and were told that the vehicle already had a deposit on it three weeks before we put ours down. The vehicle was double sold. Meanwhile, we told the salesman that our current lease was up in two months, and when we put the deposit down, we obviously stopped looking for a car knowing we were set. After being told that we were not in fact going to get the vehicle that we put a deposit down on, the dealership found a vehicle that was $3,000 more than the one we were supposed to get. They would not budge on the markup that they were putting on the new vehicle, and we were forced to turn it down, especially considering we did not even want the extra features on the vehicle. Clearly, the dealership values keeping the market price up over helping customers that it had completely misled. We will never be going back to the dealership, and if anyone says they are going there, we will tell them they better make sure that the dealership does not double sell their vehicle like they did to us. And if they do, don't expect the dealership to genuinely make up for the broken promise that they make.

We put a deposit down on a Chrysler Pacifica the last week of March, and we were told that the vehicle would be in early April. Over the next few weeks, we inquired a few times about the status of our vehicle, the only feedback we got was that it was "in transit." We emailed the dealership as well, still no response. The last week of April, we got a call from the sales manager and were told that the vehicle already had a deposit on it three weeks before we put ours down. The vehicle was double sold. Meanwhile, we told the salesman that our current lease was up in two months, and when we put the deposit down, we obviously stopped looking for a car knowing we were set. After being told that we were not in fact going to get the vehicle that we put a deposit down on, the dealership found a vehicle that was $3,000 more than the one we were supposed to get. They would not budge on the markup that they were putting on the new vehicle, and we were forced to turn it down, especially considering we did not even want the extra features on the vehicle. Clearly, the dealership values keeping the market price up over helping customers that it had completely misled. We will never be going back to the dealership, and if anyone says they are going there, we will tell them they better make sure that the dealership does not double sell their vehicle like they did to us. And if they do, don't expect the dealership to genuinely make up for the broken promise that they make.

HORRIBLE HORRIBLE EXPERIENCE do not come here! I was completely MISLED when buying a 2019 jeep cherokee. Brandon and his team are shady! They still can't be honest with what they did, which at this point is commiting fraud!!! I purchased a car 45 days ago and was told that the car had 0 accidents and a clean car fax, turns out the car has 3 accidents and I was showed a FALSE car fax. I went back to the dealership to address this issue, They were blaming car fax stating "it must be an error & have been not updated" which makes no sense since accident happened YEARS AGO. On top they tried to give me a substitute car with LESS features and charging me more money. They also charged me over $3000+ for 1. A "security guard" warranty I was not told about! And 2. A “bumper to bumper” warranty that was less time coverage than advise. This fraud can not & should not have happened to me or anyone else! Taking advantage of people in these times shows their character. I have to spend more of my personal time and money to make sure this fraud is handled by my team. I hope my experience will be a warning for anyone who is looking to come to this dealer and STAY AWAY!!!

I recently purhcased a new Jeep Grand Cherokee L from Smith Haven. Even though it was a busy day for them (lots of customers in the showroom) they gave me all the time and attentiont that I needed to feel confident in my purchase. I couldn't be happier with the way my sale and contract signing went! Will definitely be a Smith Haven customer again!

Terrible service department that doesn't stand by their work or Jeep parts. They give customer the run around after performing shoddy work. Looking to avoid warranty repairs and put it back on customer.