Smith Haven Chrysler Dodge Jeep Ram

Purchasing a vehicle from Smithhaven hasn’t been the problem. We’ve purchased/leased several vehicles and always got a good deal, however, the problems have been service relateThe lack of followip, delays in scheduling an appointment and the getting a loaner. When we purchased the vehicle, getting a loaner, was first and foremost and never a problem ( as per the salesman) but it could take 3 months to obtain a loaner, especially when your car is tied up for days. The biggest issue I have with service, is FOLLOW-UP, COMMUNICATING with a human, and not always feel that I’m being fleeced, especially with bumper to bumper coverage, on my 4th purchase . I’m done with them!

I was in the search of a 2025 Ram 2500. I was in contact with a salesperson named John who for some reason put me in contact with either a MGR or another salesman. I was shopping with other dealers on trading my 2021 Ram 1500 who I would send photos to get an idea on trade value.but this guy said you have to come in , so I did. and he offered 29k and I left. I’m home for several hours and he calls to say he is leaving for the day but now he will give me 32k. I ask about the Myflexcare service for 225 dollars on the window sticker and said I don’t want it and he seemed aggravated and said its on the sticker you have to pay it. Well I did some inquiries and found out it’s not required.and you can opt out of it . I went and bought a truck at another dealer.

This was literally the quickest, easiest, and best experience I've ever had at any dealership. I've been leasing for 15 years

Refreshingly honest!! I was in the market for a Jeep Grand Cherokee L of which Smith haven had a few. I had previously been to Varsity auto with they enticing “THE PRICE YOU SEE IS THE PRICE YOU PAY”-guarantee, only to discover more than 2000$ worth of extra fees once you sit down to talk business… So, I was guarded when I called and spoke to Brandon Smith, but he reassured me that the only thing added to their advertised price was the tax and registration. I ended up buying a 2023 Grand Cherokee L Overland, and the whole process was smooth and honest, they even ended up lowering the price almost 1500 from what was advertised!! I can’t recommend this company enough, it’s such a relief to deal with people that mean what they say. Old school!! Keep it up guys, you definitely have a returning customer here, and I will recommend you to friends and family.

We had a great experience from the sales person Glen Korsen to the financial group. Glen was very pleasant and knowledgeable about the Ram trucks. Definitely would go back when we need another vehicle.

My family has purchased four vehicles from Smith Haven in the last two years. Brandon Jimenez in sales has always gone above and beyond — he’s fantastic and a big reason we kept returning. However, once the papers are signed, the service department completely drops the ball. I’ve had repeated electrical issues with my 2023 RAM 1500 Limited that left me stranded multiple times, including once with my 3-year-old and 8-month-old in the car. No loaner was offered, and communication has been generic, unhelpful, and dismissive. To make matters worse, I was told to “contact RAM Corporate” instead of having my issues addressed at the dealership. One service advisor even suggested I tow the truck elsewhere because I seemed too frustrated. This isn’t how you treat loyal customers. It’s hard to recommend a place where service and safety come second to deflection.

Mike Horan, Kristina Villafona, and Tyler Thomsen should all be paid whatever they ask for. By far the best trio of sales and management that I have meet. They took crare of all my needs, and I am a needy girl. 10s 10s across the board. The other listed not so much.

Amazing time with them as always. This is my 3rd vehicle from them and every single time its a wonderful, easy and FUN time!

Our sales representative, Nick Sciarotta was fabulous to work with. He was so helpful and he is definitely the reason we chose to purchase from Smithhaven Dodge Ram in St. James. He was so patient with us. Explained everything. Spend time going over the details of the vehicle with my husband. Showed him how to use all the electronics in the truck. Very happy with him. He deserves 5 stars for sure. Great customer service.

I came here today to get service for my car. I have been driving for many years and have visited many service centers. I had many bad experiences before, so I did not trust service centers. But this time was very different. Two service advisors, Larry Biehl and Tim Biehl, changed my mind. They gave me the best service and made me feel comfortable. Now, I trust this place again. I can buy a car and get service at Smith Haven Jeep without worry. I am very, very thankful to both of them!