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(97 reviews)

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mike albert review

the buying process was smooth, but I was given a car with a faulty battery that died within 4 days of having it. I had to have the car towed back to the facility since i could not get it to start at all, it only needed a new battery but it took them 3 days to diagnose this.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Everything and everyone I dealt with was excellent

Every step of the car buying experience was professional and everyone I dealt with was knowledgeable and pleasant

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your business Rick!

Great dealership

I bought a Toyota Camry from Mike Albert Car Sales. It was such a good deal that I drove from Kentucky to buy it. Dennis Moore made the car buying process an easy one. They have good cars at a great price. Will recommend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Great Value

Purchased 2016 Toyota RAV4. Buying process was very efficient. Had issue with tire inflation sensors. Had to take vehicle back to Mike Albert and they immediately dealt with issue.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Buy used car

Drove 8 hours to buy a Highlander from the guys and still have no regrets. Great dealership, cheap and always been in touch. Thanks Mr. Grant!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for your business and kind words!

Recommend Mike Albert used car sales team.

Saw the car I was interested in online. Loved it when I saw it. Drove it home the same day. Financing was breeze. Great rate, great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your business and kind words Janet! We appreciate it.

Mike Albert Direct

Other than having to wait for the finance manager to finish with another customer everything was great!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your business Lisa!

Exceptional customer service

Went to look at a 2016 Duramax last night decide we anted to make a deal on it started working with Keith who is an exceptional guy very nice courteous and offered a ton of knlowedge!! Keith work with me and his manager as we worked out a great deal on a awsome truck these guys had exceptional customer service and were amazing to deal with and they also had the lowest prices around I will definitely be back to buy more from mike Albert in the future trust me you will not regret going here for your next car!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the kind words Mark! We look forward to seeing you again!

Nice place to buy a car

Very nice peoples and quick responses ...nice place to buy a car... I will like to inform everyone’s to buy car from this dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Rear door lock.

Jeff my service rep and the mechanics got my vehicle back to me very quickly. I brought my vehicle in to have the rear door lock repaired late in the day on Monday. They had it fixed and back to me Tuesday afternoon. This is my work van, so I am glad they had such a fast turn around for me. I would like to thank them for doing a great job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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