Wilkins Hyundai

I made a service appointment online in which I made clear that I needed a clock spring for my 2013 Elantra GT, gave TSB number 21-BE-003H and insisted that the part be in stock to fit a tight schedule and to ensure that I wouldn’t have to come back a second time. To follow are the rest of the facts. 7/14 evening: Reminder email from Wilkins arrives including the text of my request: “• It's critical that you have the part on hand. I don't want to make a separate appointment. Also, can the oil be changed while we're there? Thanks." 7/15 afternoon: Hand car over for service. Am informed it needs another recall procedure, underbody rustproofing, to which I agree to get everything done at once. Roughly 2.5 hours later I’m informed the work is almost done, except for the clock spring, which had to be ordered. A new service writer (original has vanished) tells me it will cost $700 when it comes in. I push back due to the HMA clock spring warranty extension TXXJ and, of course, the fact that my original wishes were ignored and I’m out close to 3 hours for an oil change (my perspective). 7/15 evening: I email the original service writer and service manager DeWayne Parks to express my dissatisfaction and ask if there’s a way they can make it minimally disruptive for me to have the work done when I return from the trip I’ll be on when the part arrives. 7/16 - 7-17: Crickets 7/ 18: I receive two separate, apparently automated emails from the service manager (via Margaret Bernacchi) and a vendor that want to be sure I had a good experience. I reply, assuring them I did not, calling their attention to my email of 7/15. Vendor replies, promising to share my response with her manager and expressing further concern that I “would not be able to give them a perfect survey.” 7/19: Crickets, apart from my replying once more to report the crickets. 7/20-7/21: More crickets 7/22: I leave a voice message for DeWayne Parks as a last resort, using the phone number in the “questions or concerns” email. 7/23: This review of Wilkins Hyundai service department

I made a service appointment online in which I made clear that I needed a clock spring for my 2013 Elantra GT, gave TSB number 21-BE-003H and insisted that the part be in stock to fit a tight schedule and to ensure that I wouldn’t have to come back a second time. To follow are the rest of the facts. 7/14 evening: Reminder email from Wilkins arrives including the text of my request: “• It's critical that you have the part on hand. I don't want to make a separate appointment. Also, can the oil be changed while we're there? Thanks. 7/15 afternoon: Hand car over for service. Am informed it needs another recall procedure, underbody rustproofing, to which I agree to get everything done at once. Roughly 2.5 hours later I’m informed the work is almost done, except for the clock spring, which had to be ordered. A new service writer (original has vanished) tells me it will cost $700 when it comes in. I push back due to the HMA clock spring warranty extension TXXJ and, of course, the fact that my original wishes were ignored and I’m out close to 3 hours for an oil change (my perspective). 7/15 evening: I email the original service writer and service manager DeWayne Parks to express my dissatisfaction and ask if there’s a way they can make it minimally disruptive for me to have the work done when I return from the trip I’ll be on when the part arrives. 7/16 - 7-17: Crickets 7/ 18: I receive two separate, apparently automated emails from the service manager (via Margaret Bernacchi) and a vendor that want to be sure I had a good experience. I reply, assuring them I did not, calling their attention to my email of 7/15. Vendor replies, promising to share my response with her manager and expressing further concern that I “would not be able to give them a perfect survey.” 7/19: Crickets, apart from my replying once more to report the crickets. 7/20-7/21: More crickets 7/22: I leave a voice message for DeWayne Parks as a last resort, using the phone number in the “questions or concerns” email. 7/23: This review of Wilkins Hyundai service department

Went to get oil with multi inspection inform I need windshield wiper but had just had them replace a day ago. I had a tire that need replacement and I was not inform of that not sure how the car was inspected but now I need to get a second opinion.

Edwin and Nick are exceptional. Family purchased a stunning 2024 Santa Fe Calligraphy. No gimmicks - just a straight out honest and efficient process - car was prepped, finance was quick, an overall great experience. Ask for Edwin when you need a vehicle.

had a great experience with buying a new car. Edwin was great with helping me find what I liked and the price I needed it to be. I recommend this dealership and Edwin. Thank you Susan Weems

Very nice people and want to help you buy a car of your choice today

When it came time for me to dreadfully purchase a new vehicle, Michael didn't talk the talk, but he walked the walk along with me through the sale of my new vehicle. I will say, he made the process so much smoother than I believed it would be. Thanks, Michael!

Michael is probably the most amazing sales man ever! He was so helpful and made you feel like you’ve known him for years. So much knowledge: and very personable as him, If I could give him 10 stars, I would. Great guy!

Mike was very down to earth easy to talk to and very helpful I would buy a car from him again

Michael was very helpful and made the buying process easy. I was actually bidding against someone else, but Michael was efficient and quick enough to get me the car I wanted. He also spent time with me giving instructions on my new car. The finance manager was also helpful & pleasant to deal with. Overall I am very happy with my purchase and the treatment I got from this dealership.