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Reviews

Average Ratings

4.5
90 lifetime reviews.
  • My first used car purchase!

    I'm retired, and it was time to downsize from my Ford Edge, which I loved, but could no longer afford the price tag on a new one. After reading g...

    Dealer Response

    Ann, we are so glad you had this experience with us! At City Auto, we love hearing that our personnel are able to meet the needs of our customers....


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    I'm retired, and it was time to downsize from my Ford Edge, which I loved, but could no longer afford the price tag on a new one. After reading good reviews about City Auto, I took the plunge and went in to look at small SUV's. I was paired with Trace Wilfong, an absolutely great guy. He spent forever with me, as I tried and talked about several different makes and models. I had been considering a Mitsubishi Outlander, but again, didn't want to buy new. Trace found me a great low mileage Outlander, and truly worked hard to stay within my budget. This place is a hidden gem, and completely changed my perspective on buying used cars. Mr. Wilfong was patient and professional, I never felt pressured to do anything without being completely happy. I highly recommend Trace and City Auto to anyone who's budget conscious, but wants quality service. Ann Wagner, Murfreesboro, Tn

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Ann, we are so glad you had this experience with us! At City Auto, we love hearing that our personnel are able to meet the needs of our customers. Hope you enjoy your outlander! Thanks for the review and recommendation.


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  • Second purchase at City Auto

    Found the SUV that we wanted and were allowed to test drive it (even to another dealership for comparison) for a lengthy time that day. The vehicl...

    Dealer Response

    Hi Wainsworth, we love hearing that you had a great experience with us for your SECOND car purchase! Our repeat customers are some of our best cus...


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    Found the SUV that we wanted and were allowed to test drive it (even to another dealership for comparison) for a lengthy time that day. The vehicle was immaculate, drove like a brand new one and was full of gas. The salesman, Mike Sisk - Express Sales, was enjoyable to work with and no high pressure sales tactics. The paperwork to purchase was quick and in order. This was our second vehicle purchase at City Auto and we have been very satisfied thus far.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Wainsworth, we love hearing that you had a great experience with us for your SECOND car purchase! Our repeat customers are some of our best customers. Thank you for choosing to be a part of the City Auto family.


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  • Mike Elliott - GREAT HELP!

    Dealing with City Auto was a VERY pleasant experience! Mike Elliott was our salesman and when we came in, we made it clear we didn't want to spend...

    Dealer Response

    Tamara, we are so glad to hear it! We want all of our customers to feel like a million bucks, even if they aren't spending it. Welcome to the City...


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    Dealing with City Auto was a VERY pleasant experience! Mike Elliott was our salesman and when we came in, we made it clear we didn't want to spend a million dollars. Instead of making us feel like we weren't important to him, Mike went out of his way to find a vehicle that not only met our requirements, it BEYOND exceeded our expectations! It is the nicest vehicle I've ever driven...my Buick Enclave was more than worth the time we spent looking for it!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Tamara, we are so glad to hear it! We want all of our customers to feel like a million bucks, even if they aren't spending it. Welcome to the City Auto family, and we hope your Buick continues to please you for years to come.


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  • Great Used Cars

    If you are looking for a great quality used vehicle, go to City Auto! Ask for Trace Wilfong, our salesman. He listed to what we were looking for a...

    Dealer Response

    Wolcott, we are so glad to hear that Trace offered you a pressure-free and smooth experience with us. Customer service is our upmost priority! Tha...


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    If you are looking for a great quality used vehicle, go to City Auto! Ask for Trace Wilfong, our salesman. He listed to what we were looking for and showed us the vehicles that fit the description. He took his time to show us different makes and models. We even test drove three different vehicles until we found the perfect fit. He was very knowledgeable, answered all our questions, and listened to our concerns. We did not feel pressured to purchase.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Wolcott, we are so glad to hear that Trace offered you a pressure-free and smooth experience with us. Customer service is our upmost priority! Thank you for this rave review and for choosing City Auto for your preowned car.


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  • No response

    Saw a few Audi's that I liked and sent a inquiry to the dealer. I've yet to receive a call or email. Guess their too busy to respond to or just do...

    Dealer Response

    We regret that our response was not more timely, but we appreciate you letting us know. If we may be of service, please reach out directly to our ...


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    Saw a few Audi's that I liked and sent a inquiry to the dealer. I've yet to receive a call or email. Guess their too busy to respond to or just don't wanna bother with it since I don't live in their area. I'll be looking elsewhere.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    We regret that our response was not more timely, but we appreciate you letting us know. If we may be of service, please reach out directly to our customer service manager, Priscilla Guy at 901-377-9502.


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  • Class at its best

    Joey Welch is awesome which made my car buying experience at City Auto awesome. Granted I found the perfect car due to the selection at City Auto,...

    Dealer Response

    Hi Buddy, we are so glad Joey and Mel could be there to help! Thank you for leaving City Auto and our team such an awesome review. We will be sure...


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    Joey Welch is awesome which made my car buying experience at City Auto awesome. Granted I found the perfect car due to the selection at City Auto, Joey made the process go so smoothly. He exhibited respect, patience, honesty and attention to detail when dealing with me which I admire. I'd highly recommend someone that is looking for a good quality car with the best professionals to go to City Auto and further ask for Joey to do business with. Additionally, Mel was fantastic. He informed me so much about the car, and I felt absolutely no pressure from him when purchasing the vehicle, which is what I was looking for. An honest place that is genuine with its customers. I really felt the royal treatment and I'm proud to tell people of where I bought my car. Ask for Joey when you're there and I guarantee you that he won't let you down.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Buddy, we are so glad Joey and Mel could be there to help! Thank you for leaving City Auto and our team such an awesome review. We will be sure to pass it on to everyone! We truly hope you enjoy your car just as much as we enjoyed helping you find it! Thanks Buddy!


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  • Buying a used car>>> Horrible experience!

    I really disappointed with the customer service of the city auto guys. They completely neglect me and it really painful for me. I never ever recom...

    Dealer Response

    Blake, we are truly sorry that you left us feeling this way. Customer service is of prime importance to us at City Auto. We would really like to d...


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    I really disappointed with the customer service of the city auto guys. They completely neglect me and it really painful for me. I never ever recommend this crappy sale to anyone else. I really want to buy a used car and I checked in the inventory before I go there. I'm actually living 100 miles away to the dealership and I really went to buy one car from them. Once I asked the one of the representative about the car he said me " that value is a good down payment". (my budget is ~$7000 ). I'm really disappoint with his response and he walked away after saying that. If you want to buy a used car never ever go to that stupid place they don't know how to talk with their customers.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Blake, we are truly sorry that you left us feeling this way. Customer service is of prime importance to us at City Auto. We would really like to discuss this with you further. Please reach out to our Customer Service Manager Priscilla Guy at (901) 377-9502.


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  • Money wasn't good enough for them

    I contacted the dealer first online with no response, finally decided to call twice about the Audi A5 convertible. No one ever bothered to call on...

    Dealer Response

    Huley, we are sorry that you have had this experience with us, and we would like the chance to try and work this out for you. Customer communicati...


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    I contacted the dealer first online with no response, finally decided to call twice about the Audi A5 convertible. No one ever bothered to call only when I called and explained about my displeasure about the service did someone want to talk to me. I bought a car from them two years ago from Jim Land maybe they need to get him back.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Huley, we are sorry that you have had this experience with us, and we would like the chance to try and work this out for you. Customer communication is one of our top priorities. Please contact our Customer Service Manager Priscilla Guy at (901) 377-9502.


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  • Great Experience!!!

    Roger took the time to discuss all questions/concerns prior to making the drive from Atlanta. He actually took additional detailed photos so we co...

    Dealer Response

    Hi Mark, this is a true testimony to great customer service and experience, and we at City Auto are very proud to hear it. We truly appreciate tha...


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    Roger took the time to discuss all questions/concerns prior to making the drive from Atlanta. He actually took additional detailed photos so we could be assured the vehicle was everything we hoped. We traveled 8 hours round trip and returned with the vehicle. After returning home, We noticed a couple of issues which seem to be common for that year/make/model. City Auto / John H. worked with my local GM dealer to get me a far more reduced labor rate and also helped out with the charges. These items were not covered under the 30 day warranty but these guys really stepped up and this an opportunity to SHINE!!!! Thanks to: Roger and John "City Auto" Mark and Ana S.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Mark, this is a true testimony to great customer service and experience, and we at City Auto are very proud to hear it. We truly appreciate that you drove from Atlanta to come and see us, and we are even happier that you left with the car that you desired! Thank you for this great review and for giving our dedicated members of our team a shoutout. Welcome to the City Auto family Mark!


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  • Great Experience

    I went in to buy a car, not sure exactly what I wanted but I met Mr. Eugene McNeal. He showed me around the lot and OH....there it was a White Max...

    Dealer Response

    Hi Debra, sounds like you had a great experience with us and Mr. Eugene, and we are happy to hear it! Thank you for choosing us to do business wit...


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    I went in to buy a car, not sure exactly what I wanted but I met Mr. Eugene McNeal. He showed me around the lot and OH....there it was a White Maxima (2010) I liked the style and white was my color. I went on a test drive and I was sold, the process was so smooth and he was the nicest little old guy I've met in a long time. I will willingly purchase from Mr. Eugene again. If you need a car check out Mr. Eugene he will serve you right. Thanks Mr. Eugene..You are tops I rate you at 5

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Debra, sounds like you had a great experience with us and Mr. Eugene, and we are happy to hear it! Thank you for choosing us to do business with, and we hope your Maxima lasts you a lifetime. Welcome to the City Auto family!


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