Hertrich Chevrolet Buick of Pocomoke and Hertrich Toyota of Pocomoke

The service department is awesome!!! Extremely helpful and friendly to service all your vehicle needs... I had a internal engine noise on my Toyota venza... and they were able to diagnose it and fix it in a timely fashion... I would like to thank all of the service department especially Andy Linton service manager, Amanda Davis service advisor and the ase master technician EJ... Kevin W.

Miss White and Mr Dunn worked hard to get me the vehicle I wanted at a good price. My perception became their reality.

I bought a 2007 Toyota prius with all the bells and whistles in October 2010. The staff was willing to work with me on getting the price per month where... I wanted it to be. I taken my car many times to the service department for routine maintenance and they very knowledgeable and professional...always give me options on what I need or recommend services when it's due...Like the no pressure, especially buying the car as well as the service department...I want to give AMANDA,...the FIVE STAR RATING she deserves..

I had an emergency repair need to replace my transmission. I was out of town and this location was the closest location from where my truck stopped working.... I consider myself very fortunate. The repair shop worked very hard to work my repair into their already busy schedule. The technician arrived to work at 5 am in the morning to try his best to fix my car before I had to leave to return to my home town. Unfortunately, he was unable to complete the job before that time, but he did NOT take any short cuts. He wanted to ensure that my truck was properly repaired, for which I am truly thankful! The Customer Repair Manager was very helpful too. When she wasn't available she left word with me to let me know who I should talk with to obtain the status of my vehicle. Everyone was very professional and helpful!

This was the highest priced car in the showroom when I bought it. On scheduled visits they would always comp me a car wash. This time it was in for warr.... work to replace rotors. I was sold a wheel balancing. The break dust was still on the rims so no weights could have been added. I question if the balancing was done. The people were friendly and polite. The corvette was not washed. Not happy about that.

Traveling thru the area and 150 miles from my destination (so no prior relationship) and needed help with a Chevrolet diesel deceleration! Called ahead... and was told to come on in! The tech and service manager stayed over an hour past closing to help me. I was already bracing myself that I would have to leave the truck and come back. Was fortunate to have family an hour and a half away that came to my rescue just in case. Repairs made! It would be worth buying from them just for the superior customer service in the service dept! So grateful!

My husband and I bought a 2016 Toyota Prius from Smiley earlier this year. We couldn't be happier. Car buying is not something I enjoy, but she made... experience low stress and very smooth. We will definitely be back.

Smiley was excellent. This is our 2nd vehicle we bought from Smiley. If you have a question she always finds your answer. Midway is a very friendly atmosphere... and a relax feeling when buying a car or a truck. She explains every option on your vehicle thoroughly before you leave and never hesitate to tell you to call her if you have any more questions. Thank you Smiley and the Midway Team GREAT JOB

Your whole team is very nice and polite. They go out of their way going that extra mile. Thanks again. Take good care of them and they will treat you good

All of the employees are knowledgeable and helpful. Great customer service during and after the sale. Very friendly environment. I drove about 75 minutes... to deal with themand it was well worth the drive. Passing by many other dealerships along the way.