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MR. CARL DENNIS
VERY GOOD & PLEASE WITH THE SERVICE THE STAFF UPDATE ME ON EVERY THING
We only visited the service department on this trip and...
We only visited the service department on this trip and they couldn't have been nicer!
Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!
100% Worth the Drive to Pocomoke!
I just purchased a beautiful new Camry Hybrid and I could not be happier with the experience I had at Hertrich Toyota of Pocomoke! Billy and Clarence worked seamlessly and tirelessly to find me my dream car. I truly appreciated their responsiveness, transparency, attention to detail, and professionalism. They had expert knowledge of the vehicles on their lot, which was critical in making my decision about models and features. The other Toyota dealership I got in touch with? They never even replied to me. The team at Hertrich Pocomoke were down-to-earth and genuinely a pleasure to make a deal with. When the opportunity arises, I will absolutely refer friends, family, and colleagues to them with complete confidence. Thank you, thank you, thank you!
oil change and tire rotation, service was fine. always trying to sell additional services.
They don't service used cars. Salesman reset oil gage...
They don't service used cars. Salesman reset oil gage like it was just changed. When I changed oil it was very black and all filters were very bad . Recieved 1 car key and it broke in a month would not replace. Manager told me that they don't service used cars when they come in. With that my car could have had a lot of problems.
very good and dependable service in a timely matter
I would definitely recommend this dealership to anyone looking for a vehicle
The service department is awesome!!! Extremely helpful...
The service department is awesome!!! Extremely helpful and friendly to service all your vehicle needs... I had a internal engine noise on my Toyota venza and they were able to diagnose it and fix it in a timely fashion... I would like to thank all of the service department especially Andy Linton service manager, Amanda Davis service advisor and the ase master technician EJ... Kevin W.
Beautiful Pearl 2019 Silverado LT
Miss White and Mr Dunn worked hard to get me the vehicle I wanted at a good price. My perception became their reality.
Joseph, Thank you for giving us the opportunity to provide you with the car purchasing experience you deserve!
I had an emergency repair need to replace my transmission. I was out of town and this location was the closest location from where my truck stopped working. I consider myself very fortunate. The repair shop worked very hard to work my repair into their already busy schedule. The technician arrived to work at 5 am in the morning to try his best to fix my car before I had to leave to return to my home town. Unfortunately, he was unable to complete the job before that time, but he did NOT take any short cuts. He wanted to ensure that my truck was properly repaired, for which I am truly thankful! The Customer Repair Manager was very helpful too. When she wasn't available she left word with me to let me know who I should talk with to obtain the status of my vehicle. Everyone was very professional and helpful!
Ms. Brown, Thank you for sharing your experience with us! Even though we were not able to get you back on the road in the time you desired we certainly worked our hardest and did ensure your vehicle was properly repaired.