Jeremy Franklin Mitsubishi

Smdias57, thank you for your great review! We're glad to hear that you had a prompt and professional experience with our team. We take pride in maintaining a clean and welcoming environment, and it's wonderful to know our staff was friendly and informative throughout your visit. We appreciate you choosing Jeremy Franklin Automotive and look forward to serving you again!

Sutherlandderrick2, thank you so much for the positive review! Thank you for the great feedback! We're glad to hear our Service Department took good care of you and that you’re satisfied with the review of your future service needs. We appreciate your trust and look forward to seeing you again when you're ready for your next visit!

Jokeresq13, it is disappointing for us to hear that your experience was anything less than great.Thank you for your feedback. We understand your concern and want to clarify that every vehicle goes through a thorough inspection before leaving our lot. In some cases, issues can arise that aren’t immediately apparent. As soon as we were made aware of the tail light issue, our team worked to resolve it as quickly as possible. We’re committed to making things right and ensuring your vehicle is safe and in top condition. If you have any further concerns, please don’t hesitate to reach out directly.

Henrisauer, thank you for sharing your positive experience! Thank you so much for your kind words! We’re thrilled to hear that Brandon and Chris Fry provided you with an awesome experience and guided you through the process every step of the way. Our team works hard to make things easy and stress-free, and we’re grateful for the opportunity to help. We truly appreciate your support and are so glad you chose Jeremy Franklin Automotive. Enjoy your new ride!

Hi Destinycarter83, Thank you for your feedback. We understand your frustration and are sorry to hear that your experience didn’t meet your expectations. While we can’t discuss all the details of your service visit publicly, we do want to clarify a few things. Our team works hard to assist every customer in a timely and respectful manner, and we take communication seriously. If there were moments where you felt otherwise, that was never our intent. Regarding your warranty and the part ordered, it’s important to note that some warranty parts must be approved and shipped by the manufacturer, which can sometimes cause delays outside of our control. We do our best to keep customers informed throughout that process. As for loaner vehicles and financial assistance, we try to offer options when they’re available, but they are based on inventory, eligibility, and warranty provider terms. We understand how important transportation is, especially with a busy schedule, and we regret if this caused any disruption for you. We value your business and would like the opportunity to work toward a resolution. If you’re willing, please reach out to our service management team directly so we can revisit your concerns.

Hi Desteny, thank you for taking the time to leave a review for us at Jeremy Franklin Mitsubishi. We're happy we could meet your expectations! Thank you so much for your kind words and continued support! We're thrilled to hear that you've had great experiences with us—from purchasing your new vehicle to receiving service. Our team at Jeremy Franklin Mitsubishi is committed to providing exceptional customer care every step of the way. We truly appreciate your loyalty and look forward to serving you again in the future!

Hi Dutcheshill, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We understand how frustrating it can be to wait longer than expected, especially for a scheduled service. While we strive to honor all appointment times, there are occasions when unexpected factors or vehicle needs may cause delays. That said, your time is valuable, and we’re actively working to improve efficiency and communication in our service process. We appreciate your patience and the opportunity to serve you, and we hope to provide a smoother experience on your next visit.