Ed Voyles Honda Hours
During this time we are offering free local home delivery. Also, there are no payments for 90 days on every new Honda. E
d Voyles Auto Group has been earning the trust and confidence of Georgia residents for over 60 years, with a total dedication to complete long-term satisfaction. It's paid off. People trust Ed Voyles for the right selection, the right price and the right service. That's how Ed Voyles sells so many cars, trucks, minivans, and sport utilities year after year. That's why so many of Ed Voyles' customers are repeat customers...or referred by someone who has done business with Ed Voyles.
"Your Honda Dealer: Family Owned and Operated for Over 60 Years. Great Prices, Great Selection"
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STAY AWAY FROM THIS DEALERSHIP ! They have broken used cars for sale on their lot! I purchased a 2016 honda civic around 12/22 from Damon which included... in the purchase the repair of cosmetic issues before officially picking the car up (bumper dented, wipers in working condition, and a clean car). When I returned to pick up the car, the repairs (in writing) were not completed to satisfaction. There were crumbs all over the place and the cup holder had a sticky film among other things. In addition, there was a damaged rim and tire as well as massive stains on the backseat. Damon disagreed with the validity of the issues, and passed me to AM David Reynolds, who said they would make it right. He gave me a written work order to refinish a rim, detail the car, repair a tire, replace wipers, and clean the stains out of the back seat which were horrible. Upon returning to get the car a second time over a week later, the repairs STILL were not completed and the car was not detailed. I was again dismissed with the issues, and at this point chose to take the car off the lot as it would cost me less time, money, and frustration to have them fixed myself. They treated me condescendingly as if I didn't know what a refinished rim and detailed car should look like and clearly wanted to pull one over on me. As a last ditch effort, I contacted GM, David Pilgrim, who assured me the repairs would be taken care of and they would have a loaner sent to me after the weekend to pick up the car for repairs and he seemed very helpful at first. I was very appreciative and expressed this. I had the car for a total of 3 days before i saw that the trunk was filling with water and the back seats were soaked through when it had rained. The stains on the backseat turned out to be, you guessed it, due to severe water damage that clearly had been going on for a while. Thankfully I had none of my things in the trunk that would have been damaged. I alerted the manager of this and he assured me he would fix this when the other repairs were made. Ed Voyles kept the car and stalled for almost 2 weeks giving me the run around after me calling multiple times before calling to tell me they couldn't fix it. They told me that I would be sent a check in the mail that day for a refund. I told them I would pick up in person. They to date still have not disclosed what was actually wrong with the car, so I can only assume it was in totaled condition. The tone of the call was a complete 180 from the treatment I received by this David P. thus far, as I could tell he was agitated that their dealership would be absorbing a significant financial loss. Although I was appreciative to receive my money back, I was never offered an alternative solution. I was told multiple times however that "we don't even need to be refunding your money". It is simply not good business to add insult to injury. I was not offered a different car to trade in for purchase to keep my business, nor an apology for having that car on the lot for purchase in the first place. I need a car for transportation to work and do not have a backup to use interim, which they were aware of. Instead, I was left with no car, and still am currently car-less as I am taking my time to make a new purchase. In addition, I'm financially in a hole to date almost $700- cars back and forth to the dealership, paying a month of car insurance when I had the car 3 days, cancellation fees, and car rentals. I have lost endless hours of my time, and put under immense stress that I would wish upon no one, and you cannot put a price tag on that. No one has cared about satisfying the customer, and keeping my business, or a positive reputation of Ed Voyles. At no point was an apology issued for having the car on their lot in the first place. The inspections department that cleared it for sale is the root of the problem, not a customer's fault for finding issues within 3 days of ownership.
Willingness to help, very informative about used cars in my price range, follow up to see if there was anything else he could assist with.
I brought my car in for a diagnostic because I had taken it to Goodyear to do an oil change and was told it needed thousands of $s of work! I knew I could... trust Honda and this service department in particular so I brought it in so they could take a look. They were able to give me a clean bill of health and now I will never go back to Goodyear again for anything other than a basic oil change or new tires.
Thank you for choosing us, Paola! - Richard Wade
I went to this dealership last saturday and the experience was very really bad .. we first waited for more than an hours where as we have an scheduled... appointment then after another sales person came in and asked for our requirement .. finally after almost one and half hour they said they have one car available in lot which i can test drive but when reach to the car the car was behind another car for which that sales person has not brought the keys and he asked to sit inside the card and wait for him .. the car was burning hot inside and i have three old daughter with me as well and it took most more than 20 mins for that sales person to come back and then he said the car in front is dead and we cannot test drive .. after almost struggle for around three hours finally we got nothing ... and the best part is when we came back from lot the sales person was not even bothered or apologetic about all this ...
I have purchased lots of cars in the past and Jackie was by far my favorite sales person. She was friendly and knowledgeable. She wasn't pushy and didn't... make us feel like we had to decide right away. She went above and beyond to show me how to use the features on my new car. I would highly recommend her to anyone looking to buy a new car.
Wayne Frelot made my new car purchasing experience smooth and easy. Thanks to him I’ll recommend Ed Voyles Honda to all my friends. I loved my 2006 Civic... so much I knew I needed another Honda, and Wayne helped my narrow my choices down to the 2019 CRV.
Great Experience with this dealer. Clint Henderson was very nice and knowledgeable and did an excellent job. I would recommend everyone to Ed Voyles Honda.
Best customer service I have ever received at a dealership. I was just in for an oil change and the service was outstanding.
Always awesome service and I appreciate that there are service employees who have been there since Ive been coming since 1998!
Excellent service. In and out very quickly. Tremendous job considering everyone is working in a construction zone. Looking forward to seeing the new buildings... when they are finished.