McGuire Cadillac

I was going to write a crazy long bad review. But after reading all the lower star reviews and watching how their “service manager” replied to some of the negative comments is unprofessional. Especially when you can’t comment back on a google review for the person to defined back. Maybe you should have just had them call the department and discuss it there. But yet, with what happened in my situation I see why they do this. Stay away from this service department. They are good at it but big time highway robbery and liars. Guess they did not expect me to know about cars, or make sure I had proper documentation and evidence for everything. I was fooled once awhile ago from a different repair department and this is why I upped my knowledge on automotive and to make sure you have documentation of everything. This is also why New Jersey department of consumers fraud bulked up their automotive department. For service departments like this. All I wanted them to do was admit they were wrong and make right on their mistake. Like any good growing business would do. Every time I shut down their lies with facts. And called them out on their deceptions (since again I am a worried Nancy and document everything) they just stayed quite on the phone. They kept putting me on hold to go talk to their “manager” yet when I asked to speak to them, they would not get on the phone. I will not put details of my current case online just yet. But I will make sure this happens to no one else. Just be carful going here. I highly recommend driving the extra miles to go somewhere else. Once this is all over. I will make sure this story goes public.

Sales Manager is so rude. I would never and ever visit their dealership again. They increase the price also when you get there. DO NOT GO AND VISIT THIS CADILLAC DEALERSHIP!

I received exceptionally horrible service especially from they "customer care" specialist Chaz Johnson. And i believe his response to me was disrespectful and racially driven. I own a 2019 Cadillac which is currently under the new car currently in addition to being certified pre-owned. My rain sensor and highbeam lights are not working and instead of even looking at my car they told me they were going to charge me if they looked at my car. They are supposed to at least look at my car because it is under warranty. But charging me regardless is not something they do for anyone else not of color. I told Chaz I was going to contact GM regarding my treatment and said goodbye. He then called me back and told me not to bring my car back to Mcguire. To tell me not to come into their dealership when I did nothing to deserve this treatment speaks volumes on how they treat their clients of color.

Worst service department. Did more damage to my car then actually fix it. Four months later car is still not fixed 100 percent

The disrespect and rudeness that we received today has made our experience one of the worst in customer service at McGuire Cadillac parts department. If this is how you treat your customers in the parts department I can only imagine the rest of your business. This has been the third and final time we would step into this dealership. The first and second time I figured the Parts manager had a bad day. Today he has cross the line by making us wait for over 20 minutes as he was having a conversation with a coworker. He stated to his co-worker when she advised him we were waiting, that we can wait. Talking down to us and making you feel as if we were beneath him. It did not go well nor will we allow anyone talk to us the way he did. This is your manager? This is what every Malouf Cadillac customer is talking about. Shame on you for treating people the way you do. This needs to be addressed if you want to gain trust, to gain business and yes respect.

We received a great deal on our 2021 Cadillac XT5 at Mcguire Cadillac. Great people, great service, great agency. This is our second Cadillac from McGuire Cadillac.

Pete and Sam were great! They were very helpful and I would come back again

The General Sales Manager Mark Inhassi was the absolute worst person I have ever dealt with buying a new vehicle in my life. I spent $90,000 to be given a Cadillac Escalade that had faulty breaks and did not even get me home. Through many hours with GM corp. office and dealership they finally gave me a new unit and are selling my old faulty unit as a new unit. I was charged $329 for a $2500 accident plan that I did not agree to buy. Mark will not refund my money as promised in a we owe form produced by his finance officer. I also asked for no front license plate bracket to be installed because PA does not require front plate who would want holes in their bumper? Mark failed to instruct his staff not to put the bumper on and they drilled my bumper. I STILL have not received a new bumper as promised either. Mark I makes promises he does not intent to keep. I have contacted atty. generals office and the NJ state licensing board in regards to Mark I. BUYER BEWARE Mark I does NOT follow through with your requests or promises. Very disappointed

The General Sales Manager Mark Inhassi was the absolute worst person I have ever dealt with buying a new vehicle in my life. I spent $90,000 to be given a Cadillac Escalade that had faulty brakes and did not even get me home. Through many hours with GM corp. office and dealership they finally gave me a new unit and are selling my old faulty unit as a new unit. I was charged $329 for a $2500 accident plan that I did not agree to buy. Mark will not refund my money as promised in a we owe form produced by his finance officer. I also asked for no front license plate bracket to be installed because PA does not require front plate who would want holes in their bumper? Mark failed to instruct his staff not to put the bumper on and they drilled my bumper. I STILL have not received a new bumper as promised either. Mark I makes promises he does not intent to keep. I have contacted atty. generals office and the NJ state licensing board in regards to Mark I. BUYER BEWARE Mark I does NOT follow through with your requests or promises. Very disappointed

I had a great time it fast and easy and the staff was greatly appreciated me and I Would love to recommend anyone in McGuire dealership located in Woodbridge NJ