Reviews
I took my vehicle in for a prepaid oil change. Upon arrival noticed the radiator coolant tank was bubbling. Vehicle has the Progressive Snapshot device and it registered several unexcused accelerations and several hard brakes. Unnecessary!!! Appears they have no respect for people?s vehicles. Group 1, GMC West. Have lost all trust in this place.
I took my vehicle in for a prepaid oil change. Upon arrival noticed the radiator coolant tank was bubbling. Vehicle has the Progressive Snapshot device and it registered several unexcused accelerations and several hard brakes. Unnecessary!!! Appears they have no respect for people?s vehicles. Group 1, GMC West. Have lost all trust in this place.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for bringing this to our attention. We sincerely apologize that your experience did not meet your expectations. We take the care and safety of our customers’ vehicles very seriously, and we understand your concerns regarding the coolant tank and the driving data recorded by your Progressive Snapshot device. This is certainly not the experience we want any of our customers to have. We would appreciate the opportunity to speak with you directly, learn more about your visit, and address your concerns. Please contact our management team so we can look into this matter further. Thank you for your feedback. Sincerely, Brian Navar Service Director - Group 1 GMC Westside [email protected]
The best customer service in El Paso, Texas. Alex Barreda sales manager took great care of us.
The best customer service in El Paso, Texas. Alex Barreda sales manager took great care of us.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We are delighted to hear that you received the best customer service at Group 1 GMC Westside. It’s great to know that Alex took such good care of you. We appreciate your feedback and look forward to assisting you again in the future! The Shamaley Buick GMC Team
El vendedor muy professional con excelente servicio al cliente disponible para aclarar dudas y preguntas siempre muy amable con toda la dispocicion para resolver nuestras inquietudes absolutamente satisfecha con el trato.
El vendedor muy professional con excelente servicio al cliente disponible para aclarar dudas y preguntas siempre muy amable con toda la dispocicion para resolver nuestras inquietudes absolutamente satisfecha con el trato.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
¡Gracias por su reseña, Evangelina! Nos complace saber que el vendedor le brindó un servicio profesional y amable en Shamaley Buick GMC. Agradecemos su satisfacción y esperamos poder ayudarle nuevamente en el futuro. ¡Hasta la próxima! Atentamente, The Shamaley Buick GMC Team
Awesome dealership, awesome staff. From my salesman Jaime to my finance manager Geronimo. They made me feel welcomed the entire time!!!
Awesome dealership, awesome staff. From my salesman Jaime to my finance manager Geronimo. They made me feel welcomed the entire time!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, Ellis! We’re thrilled to hear that you had an awesome experience with Jaime and Geronimo at Group 1 GMC Westside. Your appreciation means a lot to us, and we strive to make every customer feel welcomed. Looking forward to seeing you again soon! Sincerely, The Shamaley Buick GMC Team
I went in on schedule to have batteries replaced on my truck. Esteban Valdez was most helpful. Keep us updated and completed on time as promised. I recommend him to anyone and I will ask for him on my next service needs. He also offer 1Care special they ave going on. Thank you all
I went in on schedule to have batteries replaced on my truck. Esteban Valdez was most helpful. Keep us updated and completed on time as promised. I recommend him to anyone and I will ask for him on my next service needs. He also offer 1Care special they ave going on. Thank you all
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Ray! We're thrilled to hear that Esteban provided you with such helpful service during your battery replacement at Group 1 GMC Westside. It's great to know that you appreciated his communication and the 1Care special. We look forward to seeing you again for your next service needs! Sincerely, The Shamaley Buick GMC Team
Very great service advisor Marissa Rodriguez helped me &was excellent. My truck was done reasonable amount of time
Very great service advisor Marissa Rodriguez helped me &was excellent. My truck was done reasonable amount of time
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We’re happy to hear Marissa provided you with excellent service and that your truck was completed in a timely manner. We appreciate your feedback and hope to see you again at Group 1 GMC Westside! Sincerely, The Shamaley Buick GMC Team
Mr. Parra was courteous from the get go and all services I drove in for were taken care of in a timely matter. Services completed were explained thoroughly and offered recommendations for cautions found during inspection. Thank you
Mr. Parra was courteous from the get go and all services I drove in for were taken care of in a timely matter. Services completed were explained thoroughly and offered recommendations for cautions found during inspection. Thank you
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Ramiro! We’re thrilled to hear that Mr. Parra provided you with courteous service and that your needs were met promptly at Group 1 GMC Westside. We appreciate your feedback and hope to see you again soon! Sincerely, The Shamaley Buick GMC Team
I had a very disappointing experience with the customer service I received from Martin Parra. He was very arrogant and unprofessional in the way he treated me. I went there expecting help with a problem, but unfortunately my issue was not resolved. Customers deserve to be treated with respect and professionalism, especially when they are coming in with a legitimate concern. I hope management takes this feedback seriously and improves the way customers are treated.
I had a very disappointing experience with the customer service I received from Martin Parra. He was very arrogant and unprofessional in the way he treated me. I went there expecting help with a problem, but unfortunately my issue was not resolved. Customers deserve to be treated with respect and professionalism, especially when they are coming in with a legitimate concern. I hope management takes this feedback seriously and improves the way customers are treated.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with our customer service did not meet your expectations. We take concerns about how our customers are treated very seriously, and we always want every customer to feel respected, heard, and treated professionally. We’re disappointed to learn that you felt your interaction with Martin Parra was not handled appropriately and that your issue was not resolved. We would appreciate the opportunity to learn more about what happened so we can better understand the situation and address your concerns with our team. Please feel free to contact us directly or stop by again so we can discuss your experience and see how we can assist you. We truly value your feedback and hope you’ll give us another opportunity to provide you with the level of service you deserve. Sincerely, Brian Navar Service Director - Group 1 GMC Westside [email protected]
Great experience Leo take good care of my, making the process super fast and simple!
Great experience Leo take good care of my, making the process super fast and simple!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We’re thrilled to hear that you had a great experience at Group 1 GMC Westside and that Leo took such good care of you. Our team strives to make the process as fast and simple as possible. We look forward to seeing you again soon! Sincerely, The Shamaley Buick GMC Team
The staff at the dealership were professional and attentive with answering all my questions and concerns. Overall I was satisfied with the truck I got and they helped me out with leaving the dealership satisfied.
The staff at the dealership were professional and attentive with answering all my questions and concerns. Overall I was satisfied with the truck I got and they helped me out with leaving the dealership satisfied.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind review! We’re thrilled to hear that you had a positive experience with our team at the dealership and that you’re satisfied with your new truck. Our staff always strives to provide professional and attentive service, and it’s wonderful to know we met your expectations. We look forward to assisting you again in the future! Sincerely, The Shamaley Buick GMC Team