Shamaley Buick GMC

Reviews

4.5 out of 5 4.5
105 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    May 14, 2018

    Thanks for everything. We are very happy with our purchase in shamaley. Especially our salesman Oscar who treated us excellently. His treatment was kind... and gentle!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Oscar! We thank you for your business and look forward to your next visit!

  • 5.0 out of 5
    May 9, 2018

    All good, great waiting room right next to bay. One thing is the channel on tv, it sucked. Nasty adult cartoons, who picks these? Try a channel like discovery... or just news.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you El Grio for the kind words! We thank you for your business and look forward to your next visit!

  • January 6, 2014

    Everyone was very helpful and took great care in ensuring that I receive the vehicle that I wanted and what was right for me. All the staff I encountered... were very pleasant extended their help when and if needed.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your kind words, Karen. I am pleased to hear that everyone you encountered treated you well. If there is anything else I can do to furth...er your satisfaction, please let me know. David Logston, General Manager

  • 3.0 out of 5
    May 9, 2018

    The dealership team was great, except I had to call every 3-5 days for an update, yet I have to go and return the loaner every 3 days for the 6 weeks it... took to repair my 1 year old vehicle. My service advisor was rarely available because he was so over saturated with tasks. I called in the morning to pick up a loaner at a specific time in the afternoon, yet when I arrived it took over an hour to receive the vehicle because "it was being refueled."

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your feedback, I am sorry to hear that could not get back to you in a timely manner during your repair, and for the delay in getting you...r loaner. I would like to make up for this, can you please email me when you have a moment? David Logston - General Manager - dlogston@Group1Auto.com

  • 5.0 out of 5
    May 7, 2018

    Called in at the last minute to get state inspection and oil change and lube. I was scheduled promptly and everything was done and completed on time to... meet my tight schedule including wash.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to leave us a review! We look forward to your next visit!

  • 5.0 out of 5
    May 6, 2018

    Thanks for everything. We are very happy with our purchase in shamaley. Especially our salesman Oscar who treated us excellent. I recomend to buy with... shamaley because they are very professional.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Miguel, thank you for your kind words for Oscar and our store! We appreciate your business!

  • 5.0 out of 5
    May 3, 2018

    As a contractor always looking for great and fast service and that's what I got today big thanks to service advisor Eddie Ortega. Making plans to change... our existing service provider to you guys.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you Felipe for the kind words! We thank you for your business and look forward to your next visit!

  • 5.0 out of 5
    May 2, 2018

    Will definitely come back in the future for any other cars we May need! Customer service was great and the process was very quick! Went in for a used car... and loving it! They called to make sure we were satisfied with our purchase and addressed any questions we had!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Lily for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward ...to your next visit!

  • 1.0 out of 5
    May 1, 2018

    Took my car to get my air conditioner fixed and I was waiting for more then 6 hours wondering what the outcome was I had to rent a car just bc I don’t... live in town and they ended up not being able to fix anything bc a part still has to be ordered I am not happy with the Service I received it was bad customer service I just kept getting the run around and had to call several times . Definitely only went bc I still have warranty and it needs to be fixed

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for bringing this to my attention. I apologize that your recent service visit was anything but satisfactory. I would like an opportunity to ...address your concerns and to earn your business, please contact me at (915) 231-4004. I look forward to speaking with you. David Logston General Manager

  • 5.0 out of 5
    May 1, 2018

    Sales department worked very hard for my business. Process was pleasant and no surprises. They took the time to locate the truck that meet what I was looking... for in every way.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Rick for the kind words! We thank you for your business and look forward to your next visit!

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