Meet Gemma Urbina

My experience was amazing, everyone was very helpful and nice. Walked out very satisfied. 10/10.

I am a repeat customer and every time has been a good experience. We only had one incident at the negotiation portion and when working with Mr Zee Hanif. Not sure why he spoke to us the way he did however I did not feel 100% comfortable with the manner that he responded and spoke over me.

Yomar is fantastic to work with, very helpful. I dealt with him recently for a remote/online purchase of a used vehicle. He was very responsive with my questions and requests, and always courteous and friendly. Ultimately I was very pleased with the car when I arrived to pick it up.

The best of the best. Never disappoints. Alejandro is the very trustworthy and professional. We are currently leasing 3 cars from Lexus of Pembroke Pines and will continue to do so.

PLEASE BEWARE: I purchased a vehicle specifically because it was advertised as L/CERTIFIED BY LEXUS, which includes a 161-point inspection, warranty, and two years of complimentary maintenance. After the sale and now that I’m ready to schedule my first factory recommended maintenance, I learned the certification was revoked without disclosure simply because I received an “aggressive” discount. How does a car get advertised and certified, assuming it has passed the rigorous Lexus inspection, only for that certification to be revoked? If the car was truly inspected and certified, removing that designation makes no sense unless it was never legitimate to begin with. Wrong and deceptive. Questionable quality products. When I question sales manager Zee Hanif, sales advisor Ricardo, and the CPO specialist, I got defensive responses instead of accountability. They later called to say I got a “good deal” - but how is it a good deal when my car isn’t certified? Which was the whole reason I agreed to the sale. Lexus cars are fantastic, but the Pembroke Pines dealership’s tactics are misleading. If you’re buying an “L/Certified Lexus,” be warned - your certification may disappear without notice.

Great transaction Sammy was fantastic and the finance department was easy to work with also. We closed the deal on Monday and it was a delivered to me from Florida to Pittsburgh in two days! Price was very fair. I have only positive things to say about this purchase. Highly recommend...

The service we received was outstanding !! They went above and beyond to make sure we left happy. Love how you are able to get everything you need done in one visit. Thank you for everything !

Buying my Lexus was a very pleasant experience. We told Edgar what we were looking for and he found us a couple Of cars to test drive. He was very professional and never pushy. Gema in finance was also very helpful and explained everything to us in a professional manner.

Excellent and real professional to do business with Richard buying my Lexus. I will deal with him in my next car I recommend

This feedback is directed toward the service department, not the sales team. It’s crucial to emphasize the need for a better system and significant improvement in customer service. Honestly, if it weren’t for Marvens, I would have considered switching to another brand or dealership. As a returning customer, the treatment I’ve experienced from the service department has been disappointing and needs immediate attention: