Piazza Mazda of West Chester

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3.4
(366 reviews)
Visit Piazza Mazda of West Chester
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 4:00pm
View all hours
Service Sales
Monday 8:00am–5:00pm 9:00am–8:00pm
Tuesday 8:00am–5:00pm 9:00am–8:00pm
Wednesday 8:00am–5:00pm 9:00am–8:00pm
Thursday 8:00am–5:00pm 9:00am–8:00pm
Friday 8:00am–5:00pm 9:00am–6:00pm
Saturday 8:00am–4:00pm 9:00am–5:00pm
Sunday Closed Closed
New (610) 643-4367 (610) 643-4367
Used (610) 400-8815 (610) 400-8815
Service (610) 400-8973 (610) 400-8973

Inventory

See all 188 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since July 2008.
Piazza Mazda of West Chester is a full service Mazda dealer who consistently offers the highest level of customer service. In doing so we have been recognized as a Certified Gold Cup Dealer Mazda's most prestigious award since our opening.

Our hard-working sales staff will help you find the vehicle you have been searching for whether it is a new or certified Mazda or a used car or SUV. Our financial staff offers expert advice to those seeking an auto loan or Mazda lease. Customers can also take advantage of our service repair center and a fully-stocked inventory of Mazda parts and accessories.
Experience the Power of One.

Service center

Phone number (610) 400-8973

Service hours

Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Reviews

3.4
(366 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

Bad Business

I have been here twice for service and they are absolutely the worst service department I have ever dealt with. They are more interested in trying to talk you into having something done that is "not covered by your warranty". They are trained more as salespeople than service people. Beware taking your vehicle here for service it will cost you!

1.0

Disinterested Salesperson.

Went in to purchase a vehicle. They had some there to actually purchase but the sales person seemed completely disinterested in even talking to us let alone selling a car. Left and purchased another car at a different Mazda dealership.

2.0

I was really interested in purchasing a 2022 Mazda.

I was really interested in purchasing a 2022 Mazda. I asked the salesman about a specific one and if there were any specials going on. I still was planning on purchasing a different one if there were not. I had to call him two times with him promising to check with his manager and get right back to me. Never called me back either times. Got tired of calling so I'm now moving on. Not good business practice and makes you lose your trust in them!

5.0

My Sales experience at Piazza could not have been better!

My Sales experience at Piazza could not have been better! Nick is very honest which is so important today! Was best price but frankly even if wasn’t the service would make it worth the drive over other Mazda dealers within 50 miles

1.0

A dishonest service team that focuses on getting the most...

A dishonest service team that focuses on getting the most amount of money from customers. I will never buy or take any of my cars to this dealer

5.0

The instant we got there, we felt a warm welcome. The...

The instant we got there, we felt a warm welcome. The front desk was very informative and we didn’t wait long to discuss the car I was looking for. We made a deal and it was VERY straightforward (something that’s totally rare). I went to a previous dealership and they offered 46k for a turbo mazda. Ridiculously priced, I’m getting a Mazda, not an Alfa Romeo. This one was priced at 32k with just a trim lower. They allowed me to choose from the hatchbacks that will be coming in a few days to weeks and we set the deal, I reserved the car and now I just wait. Amazing place. Love the optimism there and customer service is exceptional.

5.0

Service was excellent as always, John and Bill got me in...

Service was excellent as always, John and Bill got me in even though were overly busy and as always perfect service with clear understanding of pricing!

1.0

They sold me a car with a broken door hinge. It closed...

They sold me a car with a broken door hinge. It closed funny and I mentioned this and the scrumbag said it was fine. I figured the warranty would cover anything, so I didn't put to much thought into it. The wind blew the door and it created a crease in the door. Now I need to pay 500 bucks to have the door fixed through my insurance company. Piazza also snuck a last minute 300 dollar charge on the deal once I arrived at their location-i need to pay them in order to purchase the car now! Call these xxxxxxxx out if they are screwing you over too. These people need to be called out. Stay away from this place. If anything use them to get a better price but have another dealership match their price. Hopefully Mazda shuts them down.

5.0

This was the my easiest purchase ever for a car! John...

This was the my easiest purchase ever for a car! John was great and answered all my questions . I was there less than three hours on a Saturday. Loving my new CX-5 signature and John made the whole process painless. If you’re looking for a new Mazda go see John!

5.0

I had a great experience there. The location is being...

I had a great experience there. The location is being remodeled yet they still went out of there way to make sure I was comfortable. It's going to look fantastic when it's complete. Kevin in sales took so much time going over things with me. My new car was clean and ready for me when I arrived to complete paperwork. Joe the General Manager and Rick the Sales Manager both came by to introduce themselves and ask if I needed anything. Even the completing the Finance paperwork was painless. I was late discovering Mazda as a great brand but I am glad I wound up in West Chester with Piazza.

See all 366 reviews