Skip to main content

Fitzgerald Rockville GMC

(135 reviews)
Visit Fitzgerald Rockville GMC
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed

Contact seller

Select a Salesperson (optional)

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Notice. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Notice

New (301) 761-4737 (301) 761-4737
Used (301) 761-4658 (301) 761-4658
Service (877) 609-5788 (877) 609-5788

Inventory

See all 75 vehicles from this dealership.

Incentives

See all incentives

About our dealership

This seller has been on Cars.com since February 2019.
The FitzWay is a term developed by Fitzgerald Auto Mall that defines our
business philosophy and acts as a guideline for the way we treat our
customers. It's a part of our unique way of doing business that has helped
differentiate us from other auto dealers. We created the FitzWay philosophy
by listening to our customer's comments over the years both good and bad.
Customers have told us is it's important to treat them with honesty and
respect and to deal in good faith.
The Fitz Way there's just no better way to go!

Service center

Phone number (877) 609-5788

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Meet our employees

Reviews

(135 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fitzgerald Rockville GMC from DealerRater.

Want to share your experience with this dealership?

Write a review

First of all , I bought a Brand new Buick Envista 2024 at

First of all , I bought a Brand new Buick Envista 2024 at this dealership. 6 months later the car been going back to back for the same issues. The only person who’s looking out and trying their best to help me is Brian Wilson ! The car is now in repairs going a month and still can’t find out the problem! Is it easier to do a buy back and change the vehicle!! It’s not encouraging to get your car here.

First of all , I bought a Brand new Buick Envista 2024 at

First of all , I bought a Brand new Buick Envista 2024 at this dealership. 6 months later the car been going back to back for the same issues. The only person who’s looking out and trying their best to help me is Brian Wilson ! The car is now in repairs going a month and still can’t find out the problem! Is it easier to do a buy back and change the vehicle!! It’s not encouraging to get your car here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review

Fitzgerald Auto is my preference.

Fitzgerald Auto is my preference. Professional, knowledgeable, patient and kind. Informative and they stand by their work.

Fitzgerald Auto is my preference.

Fitzgerald Auto is my preference. Professional, knowledgeable, patient and kind. Informative and they stand by their work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review

Great experience today!

Great experience today! Appreciate your great customer service and love this vehicle. Looking forward to servicing with you.

Great experience today!

Great experience today! Appreciate your great customer service and love this vehicle. Looking forward to servicing with you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Show full review

I purchased my automobile in 2022.

I purchased my automobile in 2022. I am a long-time customer who has enjoyed excellent service and communication with the members of the staff. Very timely and friendly, impressed with video feature of inspection normal dealership does not have this. I had a little hicup with the repair at first but Brian Wilson handled it.

I purchased my automobile in 2022.

I purchased my automobile in 2022. I am a long-time customer who has enjoyed excellent service and communication with the members of the staff. Very timely and friendly, impressed with video feature of inspection normal dealership does not have this. I had a little hicup with the repair at first but Brian Wilson handled it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review

Am a long time customer who has enjoyed excellent service

Am a long time customer who has enjoyed excellent service and communication withthe members of the staff.

Am a long time customer who has enjoyed excellent service

Am a long time customer who has enjoyed excellent service and communication withthe members of the staff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review

Very timely and friendly,impressed with video feature of

Very timely and friendly,impressed with video feature of inspection normal dealership does not have this

Very timely and friendly,impressed with video feature of

Very timely and friendly,impressed with video feature of inspection normal dealership does not have this

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review

First I want to say Chris Collins and Ernest Marshall

First I want to say Chris Collins and Ernest Marshall overall are the best. Katie Hall (Experience Director), Mike Lewis (General Manager/Sales Manager/or whatever he chooses to be for the day), and Tim Giordani (Service Manager) are the worst! Customer service is horrible. They do NOT follow the FitzWay philosophy. I purchased a used vehicle on November 15, 2023, and not a week later the windshield wiper was not working, humming and clicking noses, and the radio kept freezing. I took it back within the first 30 days or 1,000 miles warranty they told me I had because I did not purchase an additional warranty. I took my vehicle back 3 times (twice in December and once in February). The change oil light even came on within the first week and they said I had to pay for an oil change ($115.17). I was in shock and asked why should I have to pay for this if the car was inspected. The Service Manager told me my car went through a reconditioning inspection to sell the car to me at the price point for which they did (No such thing in Maryland or anywhere for a matter of fact). I had to pay for the oil change and the only thing they could do per the Sales Manager was give me a discount. I paid $45.17 SMH, not to mention they lost my wheel locks. In February I took my car back for the same problems that never went away, that they said they could never detect (really). My vehicle sat for over 30 days. They lost the service ticket and then sent me an estimate for over $4100 in repairs for the SAME items I had taken it back for.

First I want to say Chris Collins and Ernest Marshall

First I want to say Chris Collins and Ernest Marshall overall are the best. Katie Hall (Experience Director), Mike Lewis (General Manager/Sales Manager/or whatever he chooses to be for the day), and Tim Giordani (Service Manager) are the worst! Customer service is horrible. They do NOT follow the FitzWay philosophy. I purchased a used vehicle on November 15, 2023, and not a week later the windshield wiper was not working, humming and clicking noses, and the radio kept freezing. I took it back within the first 30 days or 1,000 miles warranty they told me I had because I did not purchase an additional warranty. I took my vehicle back 3 times (twice in December and once in February). The change oil light even came on within the first week and they said I had to pay for an oil change ($115.17). I was in shock and asked why should I have to pay for this if the car was inspected. The Service Manager told me my car went through a reconditioning inspection to sell the car to me at the price point for which they did (No such thing in Maryland or anywhere for a matter of fact). I had to pay for the oil change and the only thing they could do per the Sales Manager was give me a discount. I paid $45.17 SMH, not to mention they lost my wheel locks. In February I took my car back for the same problems that never went away, that they said they could never detect (really). My vehicle sat for over 30 days. They lost the service ticket and then sent me an estimate for over $4100 in repairs for the SAME items I had taken it back for.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review

Diagnosis was great, pricing for temperature sensor and

Diagnosis was great, pricing for temperature sensor and thermostat was robbery. $1900??? I'll go elsewhere

Diagnosis was great, pricing for temperature sensor and

Diagnosis was great, pricing for temperature sensor and thermostat was robbery. $1900??? I'll go elsewhere

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Show full review

There's always some issues with my truck when I left

There's always some issues with my truck when I left there. So I'm Not satisfied most of the time even recently, I bough my truck to get on oil change and they forgot to reset it to the 100%

There's always some issues with my truck when I left

There's always some issues with my truck when I left there. So I'm Not satisfied most of the time even recently, I bough my truck to get on oil change and they forgot to reset it to the 100%

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Show full review

The sales manager would not give me the details of my

The sales manager would not give me the details of my application for finance. He kept trying to ascertain how much of a down payment I had, and what I’d be willing to pay monthly.which is the oldest trick in the book. I didn’t feel as though he took me serious so I moved on.

The sales manager would not give me the details of my

The sales manager would not give me the details of my application for finance. He kept trying to ascertain how much of a down payment I had, and what I’d be willing to pay monthly.which is the oldest trick in the book. I didn’t feel as though he took me serious so I moved on.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review
See all 135 reviews