Fitzgerald Rockville GMC

First of all , I bought a Brand new Buick Envista 2024 at this dealership. 6 months later the car been going back to back for the same issues. The only person who’s looking out and trying their best to help me is Brian Wilson ! The car is now in repairs going a month and still can’t find out the problem! Is it easier to do a buy back and change the vehicle!! It’s not encouraging to get your car here.

Fitzgerald Auto is my preference. Professional, knowledgeable, patient and kind. Informative and they stand by their work.

Great experience today! Appreciate your great customer service and love this vehicle. Looking forward to servicing with you.

I purchased my automobile in 2022. I am a long-time customer who has enjoyed excellent service and communication with the members of the staff. Very timely and friendly, impressed with video feature of inspection normal dealership does not have this. I had a little hicup with the repair at first but Brian Wilson handled it.

Am a long time customer who has enjoyed excellent service and communication withthe members of the staff.

Very timely and friendly,impressed with video feature of inspection normal dealership does not have this

First I want to say Chris Collins and Ernest Marshall overall are the best. Katie Hall (Experience Director), Mike Lewis (General Manager/Sales Manager/or whatever he chooses to be for the day), and Tim Giordani (Service Manager) are the worst! Customer service is horrible. They do NOT follow the FitzWay philosophy. I purchased a used vehicle on November 15, 2023, and not a week later the windshield wiper was not working, humming and clicking noses, and the radio kept freezing. I took it back within the first 30 days or 1,000 miles warranty they told me I had because I did not purchase an additional warranty. I took my vehicle back 3 times (twice in December and once in February). The change oil light even came on within the first week and they said I had to pay for an oil change ($115.17). I was in shock and asked why should I have to pay for this if the car was inspected. The Service Manager told me my car went through a reconditioning inspection to sell the car to me at the price point for which they did (No such thing in Maryland or anywhere for a matter of fact). I had to pay for the oil change and the only thing they could do per the Sales Manager was give me a discount. I paid $45.17 SMH, not to mention they lost my wheel locks. In February I took my car back for the same problems that never went away, that they said they could never detect (really). My vehicle sat for over 30 days. They lost the service ticket and then sent me an estimate for over $4100 in repairs for the SAME items I had taken it back for.

Diagnosis was great, pricing for temperature sensor and thermostat was robbery. $1900??? I'll go elsewhere

There's always some issues with my truck when I left there. So I'm Not satisfied most of the time even recently, I bough my truck to get on oil change and they forgot to reset it to the 100%

The sales manager would not give me the details of my application for finance. He kept trying to ascertain how much of a down payment I had, and what I’d be willing to pay monthly.which is the oldest trick in the book. I didn’t feel as though he took me serious so I moved on.