Fitzgerald Buick GMC Rockville

Always accommodating to my request when possible. Respectful, helpful and finds me the best prices. Returns my vehicle clean and on time every time.

To my shock, the warranty company declined to cover the frozen Infotainment Display screen on my 2018 GMC Sierra -- after approving it originally -- because, I was told by Service Tech Brian Wilson and his Manager Tim G., there was a suction cup on the front of the screen. I asked why the tech didn't explain that I bought the accessory bracket to hold my phone in place after the screen failed so that I could see the GPS map for the rest of my cross-country trip. I asked "Why didn't you take the bracket off, Brian, before you sent in a picture of the screen?" Mr. Wilson's answer was, "How DO I KNOW when you bought it? You need to talk to your warranty company." Right? Why would I buy a dashboard bracket if the screen was working? And what difference WHEN I bought it? The screen was broken, as today's tech confirmed at Fitzgerald, as well as Earnhardt GMC's in Mesa, Arizona when I first turned in for repairs during a cross country trip. Meanwhile, the warranty company had approved the replacement when Earnhardt submitted it six weeks earlier. Unfortunately, "supply chain issues" meant I had to leave before the new screen arrived. Now it's been rejected so I'm going to have to start all over again at another service center. Not only did Fitzgerald NOT fix the screen, but they broke the warranty claim in the process. I asked for the manager and got connected with "Tim", who basically defended the techs. (Yes, I admit that I called them all morons. And now I'm sorry, but that kind of customer service doesn't even rise to that level.) I'm done with Fitzgerald and this is going to be the first of many, many times that I will tell my neighbors the story about the day the Gang of Morons in the Service Department at Fitzgerald GMC lost my business.

They are totally professional and courteous. They are always willing to offer suggestions/advice on how to best take of your auto. They are highly valued.

My service manager took care of my problem rapidly even though he had to send out to another dealership for a part.

Fitzgerald Buick GMC Rockville 5501 Nicholson Lane Rockville, MD 20852 Service Manager Corey Pardue Salesman Paul Cohen Business Manager Tony Hanagan My husband and I would like to personally thank Corey Pardue and Paul Cohen for their professional assistance in purchasing a used Ford Explorer in July. Each of them was patient and personable in walking us through the process. They kept us updated on each step as the vehicle was being prepared for purchase. They were open and honest with the progress of the vehicle. Corey and Paul also listened to our concerns about the Ford Explorer as we originally examined it. We were very pleased that our concerns were addressed in the process. One thing we suggest, the FitzWay Used Vehicle Inspection is verified to be accurate. The air conditioner was not operational when we first looked at the vehicle before the inspection date. The inspection list indicated that the air conditioner was operational. However, the air conditioner was still not operating when I came to pick it up. Corey and Paul took care of it right away and we picked the vehicle up the next day. The open vehicle recalls were completed. Corey and Paul delivered the vehicle cleaned inside and out. Paul helped us to connect our phones to the bluetooth. Our license plates came in sooner than expected and Paul attached them to our vehicle the next day. Shortly before the 45-day warranty expired, the engine check light came on. Corey and Paul interacted with the service department and it was fixed that day. We appreciate the quick attention Paul and the service department did in attending to the engine check light repair. We highly recommend Cory and Paul. We also want to thank Tony Hanagan, Business Manager for smoothly completing our purchase of the vehicle. He was very familiar with the financial institution we used. The salesmen we worked with, Corey Pardue and Paul Cohen, and business manager, Tony Hanagan, would be rated as 5 star each if they were listed below under "Rate the Employees You worked With." S. & L. Varney

The reason for only 2 stars is that I had to bring my car in for servicing in less than a week. There were 2 active recalls on my car. The salesperson assured me there were no recalls. Had he or the dealership had done it’s due diligence they would have discovered that and remedied the situation.

This is the worst experience I’ve have in my life. I’ve been in car business for over 20 years and I told their salesman ( Eli) that I was in same business that he was. 1st got my name spelled wrong which mean I didn’t care, 2nd He wrote down wrong email address, 3rd sends me a credit application with wrong vehicle link with it 4th NEVER CALL ME BACK, I called him then he said oh I am sorry for wrong vehicle because he got too many customers, 5th I called back next day talking to sales manager Bob King, he was nice talked to me and sent me a quote with $1000 more than the original quotes, call back then he said the vehicle is sold last Saturday... Really guys..... DO NOT WANT OR DEAL WITH THIS DEALER EVER AGAIN. LIKE ALL OF YOU KNOWN ME,PASSING THIS MESSAGE OUT.

We purchased a few vehicles from Fitzgerald and use your service center. We love working with you. It is always a pleasure. Everything is done timely and professionally. The Krauses

I would give Val, the salesperson, a five star rating, she was amazing very helpful during the entire process. However Bob King and the mechanic that was in the garage while my husband asked to look under the truck that we were purchasing are very rude! If I wasn't with my child and mother in law I would have confronted Bob King myself when he rudely asked another staff member if "those people are gone yet" I knew that he was talking about us because we were the only customers in the store. Maybe a good customer service seminar is warranted for this man. Very rude and if it wasn't for Val being amazing, we may have walked out. I was mortified that he said that so loud and my son even asked if he was talking about us. Unbelievable. The mechanic in the garage must have come from the same family because he was just as rude and nasty as Bob King inside the store. We will not be going back to this dealer ever.

Excellent experience from beginning to End. Service Manager Cody answered all my questions and there was no need for negotiation in price. The car and deal worked out perfectly. I would recommend Fitzgerald to folks looking for a car.