Fitzgerald Rockville GMC

Am a long time customer who has enjoyed excellent service and communication withthe members of the staff.

Very timely and friendly,impressed with video feature of inspection normal dealership does not have this

First I want to say Chris Collins and Ernest Marshall overall are the best. Katie Hall (Experience Director), Mike Lewis (General Manager/Sales Manager/or whatever he chooses to be for the day), and Tim Giordani (Service Manager) are the worst! Customer service is horrible. They do NOT follow the FitzWay philosophy. I purchased a used vehicle on November 15, 2023, and not a week later the windshield wiper was not working, humming and clicking noses, and the radio kept freezing. I took it back within the first 30 days or 1,000 miles warranty they told me I had because I did not purchase an additional warranty. I took my vehicle back 3 times (twice in December and once in February). The change oil light even came on within the first week and they said I had to pay for an oil change ($115.17). I was in shock and asked why should I have to pay for this if the car was inspected. The Service Manager told me my car went through a reconditioning inspection to sell the car to me at the price point for which they did (No such thing in Maryland or anywhere for a matter of fact). I had to pay for the oil change and the only thing they could do per the Sales Manager was give me a discount. I paid $45.17 SMH, not to mention they lost my wheel locks. In February I took my car back for the same problems that never went away, that they said they could never detect (really). My vehicle sat for over 30 days. They lost the service ticket and then sent me an estimate for over $4100 in repairs for the SAME items I had taken it back for.

Diagnosis was great, pricing for temperature sensor and thermostat was robbery. $1900??? I'll go elsewhere

There's always some issues with my truck when I left there. So I'm Not satisfied most of the time even recently, I bough my truck to get on oil change and they forgot to reset it to the 100%

The sales manager would not give me the details of my application for finance. He kept trying to ascertain how much of a down payment I had, and what I’d be willing to pay monthly.which is the oldest trick in the book. I didn’t feel as though he took me serious so I moved on.

Drove an hour to get here only to be told the car needed more work, messaged could have been relayed on the phone

Jason at Fitzgerald Buick is always so helpful to us. They are always upfront with us and work hard to help us get the best deal. We will continue to go back anytime we need another vehicle and will definitely refer friends and family to them.

Ernest helped us with purchasing our 2022 Tahoe. Ernest is patient with our questions and did everything to help us feel confident in our choice. I would recommend Fitzgerald to anyone! This was a great experience and I look forward to coming back for our next vehicle! Thank you Ernest and Team!

Our experience with purchasing of our new car was absolutely wonderful. Donna took care of every last detail so we didn’t have to worry about anything. Thanks to the whole team!