South Bay BMW

Initially would have rated a 5 based on Sales experience, shortly after having the car, identified an issue with the key FOBs, as it would not adjust the seats between FOB1 and FOB2. Took the car back multiple times, they finally tested on 2 other X3’s with the same results, stated was a I9 software defect. After a month still no update, so have to manually adjust the seats between FOB users. Have to question what’s next with the I9 software if something as basic as adjusting seat positions between profiles doesn’t work.

Initially would have rated a 5 based on Sales experience, shortly after having the car, identified an issue with the key FOBs, as it would not adjust the seats between FOB1 and FOB2. Took the car back multiple times, they finally tested on 2 other X3’s with the same results, stated was a I9 software defect. After a month still no update, so have to manually adjust the seats between FOB users. Have to question what’s next with the I9 software if something as basic as adjusting seat positions between profiles doesn’t work.

Al was great! The easiest car buying experience I’ve had and I love my new i5!

I recently had the chance to test drive a BMW at a dealership in Torrance, California, and I have to say, it was quite an experience! From the moment I walked in, the staff was friendly and welcoming. They didn't rush me at all and took the time to answer all my questions about the different models. When it came time for the test drive, I hopped into a sleek 3 Series. Honestly, I was a bit nervous at first, but once I hit the road, that all faded away. The car felt solid and responsive, and I could definitely feel the power behind the engine. The ride was smooth, and I was pleasantly surprised at how quiet it was inside, even at higher speeds. I loved the tech features, too. The infotainment system was pretty intuitive, making it easy to connect my phone and play my music. Plus, the visibility was excellent, which made navigating through town a breeze. Overall, my test drive experience at the BMW dealership in Torrance was really enjoyable. I left feeling excited about the possibility of owning one of those incredible cars. If you’re considering a BMW, I definitely recommend taking one for a spin! Thanks

Just purchased a 2025 BMW iX at So Bay BMW. Al Asghari was our sales rep and I can't praise him enough for his professionalism and patience. He listened to us and worked with us to get us the car and pricing that we wanted. We even had to return the next morning due to a scuff that we did not see when we picked up the car at night and within minutes he had the scuff buffed out and back to us and ready to roll. Excellent service, great personality, phenomenal customer service.

We spend a total of 9 hours and two day at South Bay BMW to buy a CPO car, After hours of negation and clarifying the details off the deal, we came to an agreement. Excited to drive away in my new car we had to go upstairs to finance. After signing all the documents and reviewing warranty, the finance guy went over out monthly payment. To our surprise it was $240 MORE than we agreed upon after clarifying the details 4 separate times with the salesman. When this was brought up to the finance guy, he stated "it is just the down payment and we only need $15,000 more to make the purchase work...like it was no big deal. My sales rep was brought into the room where he apologized for the mistake and they both let my wife and I walk out the door. I asked to speak to the GM and was given Mo at the finance counter. The GM never came out to address the issue. Mo proceeded to explain the numbers to me, of which I 100% understood and he never took ownership for the misinformation or apologized for what happened. With the opportunity to make it right and salvage the sale, he offered me $500 more for my trade in and asked me to increase my loan terms to 84 months! Some how, giving me $500 more for my car and having me pay thousands more in interest is supposed to make this right. I have purchased over 20 vehicles in my life and this by far was the worst dealership experience I have ever encountered. They have a sign stating that they value my Google Review, so here it is.

They were honest and trustworthy. The car needs a training course to operate. I wish they trained us better. It's still a 3 hour deal to complete everything. I would recommend them though.

My wife and I spent 3 and a half hours looking at the 2025 Z4, 30i, had a deal to come back next day to get it. Manager Junior "Super" Mercado is a super liar. We were paying cash. Salesman Skilor sat with my wife in the car showing her the features for her to drive the car home but Mercado then popped up saying it was sold to someone else. What a creep!

Outstanding salesperson, Al. Very professional and friendly. Not pushy. Very informative. Answered ask questions thoroughly.

This dealership needs to take their inventory off of cars. I’m 200 miles away from them in Arizona and called to inquire about a x5 in which I was VEEEEERY interested in. The first sales rep I talked to said that they don’t do any financing for people out of state and that I would have to pay them 38THOUSAND in cash 🤣🤣🤣… I thought this guy was joking, hung up, called back, can I speak to the sales manager, he says the same thing… says it’s too difficult. *Lack of effort* You woulda gotten have gotten close to 40 thousand dollars from me but now you get $0 & 0¢! DO NOT SHOP THIS DEALERSHIP, seems very sketchy