Reviews
I had an appointment for an oil change and when I got
I had an appointment for an oil change and when I got there they said there wasn't an appointment scheduled for me. An email was sent to me about this!! What a place!!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Nancy, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (480) 630-2824 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
The service dept would not answer my calls or return my
The service dept would not answer my calls or return my messages promptly. But actually was doing thorough and timely repair. I was worried my repair wasn’t being done, when it actually was. Service advisor was overly busy. I sensed the department was lacking good techs, and everyone was hustling to make up for deficit of experienced techs.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Good price.
Good price. Car is great. Marty Bateman is great to work with. I would recommend him to anyone looking for a vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I WA TOLD THE SERVICE WOULD TAKE 2,5 HOURS AND I WOULD
I WA TOLD THE SERVICE WOULD TAKE 2,5 HOURS AND I WOULD WAIT IN THE CUSTOMER LOUNGE. AFTER WAITING FOR OVER 5 HOURS, I INQUIRED WITH THE SVC MGR ABOUT THE VEHICLE, HE CALLED THE SVC REP AND SAID THE VEHICLE WAS DONE. CONVERSATION WITH THE SERVICE REP SAID THE VEHICLE HAD BEEN DONE OVER AN HOUR AND 2 ATTEMPTS TO INFORM ME HE RECEIVED NO ANSWER. I WAS IN THE SERVICE LOUNGE THE ENTIRE TIME AND HEARD NO ATTEMPT TO LOCATE ME. OTHERS HAD BEEN APPROCHED SVC REP BUT I HAD NOT. I WON'T SAY HE LIED BUT HIS ATTEMPTS TO LOCATE ME WERE NOT DONE AS FAR AS I COULD TELL. LOOKING AT THE PAPER WORK THE VEHICLE WAS FINISHED ON TIME, 2,5 HOURS.I WAITED FOR 3 HOURS WITH NO NOTIFICATION EXREMEMLY POOR SERVICE, AND I HAVE HAD BAD SERVIICE THERE IN THE PAST. I BOUGHT THE VEHICLE AT THIS DEALER AND WILL NEVER USE THIS DEALER FOR SALES OR SERVICE AGAIN AND WILL RECOMMEND TO ANY ONE WHO ASKES ME TO DO THE SAME,
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Dale, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (480) 630-2824 to discuss what we can do to help.
It’s been a while since we purchased a vehicle.
It’s been a while since we purchased a vehicle. The sale person was very thorough about showing us the vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are pleased to hear you had such a positive experience with us, Gabby! If you ever need help, just give us a call. Happy motoring!
Great experience.
Great experience. Customer service was great. Got a great truck for a great price. Paperwork was a breeze. Outta there fast.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Clint, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
They were timely in getting me an appointment and
They were timely in getting me an appointment and following up to make sure the date and time worked for my schedule.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Staff is very helpful, courteous and attentive!
Staff is very helpful, courteous and attentive! They exceeded my expectations of how a dealership is managed in such a positive manner! To top it off, the facility is super clean and safe.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Favian, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chevrolet Mesa! Please don't hesitate to reach out if there's anything additional we can do for you.
They where very kind and took there time with us.
They where very kind and took there time with us. Nice place to do business with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
When in for service 7am Saturday.
When in for service 7am Saturday. Donald and team did an excellent job. Had oil change, air filter and fuel filter as well. He had it ready in 1 hour.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!