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Post Sales Nightmare
I’m disappointed that I am having to write this review as I found the initial sales interaction with Glenn at this location to be quite solid; it is the post sales process and ensuing cluster-fudge that has occurred after purchasing a vehicle here that has ruined my experience, which I am still currently trying to resolve. I understand that dealerships are a large network of offices and moving parts working together, but to see one or more fail so aggressively compared to the other portions that I have worked with is simply upsetting. The two major issues I have encountered are outlined below: 1) I initially purchased a CPO XC60 from the dealership on April 1, with a trade in that had positive equity on it. I was informed that they would be paying off the rest of the vehicle (to Audi Financial) and that I should make sure that I have 7-10 days before the next payment is due on the vehicle to make sure I don’t get charged again. With the next payment for my trade in not due until the 16th of April, I was confident that was more than enough time for them to submit the payment. Unfortunately, I had to pay on this date as after calling Audi Financial, they informed me that they had never received a payoff. I called Volvo on April 19, and after speaking with their finance department, was told “we usually say it takes more than those number of days” and assured me that it would for sure be submitted by April 22. I would also be receiving a refund for the amount paid. I got confirmation that it was submitted on April 25. Because of the additional payment and impact on the official payoff quote, I’m actually due to receive a smaller amount than what I paid for originally on April 16. I can’t decide if it’s even worth the energy to contact Volvo about this issue yet again for failing to fulfill the payoff quote until 24 days after the purchase of the vehicle. 2) After purchasing the CPO XC60, I was told that I would not be able to have my previous plates presented on the vehicle until I received my registration. I recall something about it being a little too late in the day to have received my registration right then and there. I was given temp tags until May 1. Come April 29, and I have had no word on anything about my new registration. I called the DMV expecting to hear how they were running slow, only to discover that they had not received any registration request besides removing my previous vehicle from my list of owned vehicles. Again, I contacted Volvo and their tag/title department had thought they had provided me a new registration already and I had to send visual proof that I was given temp tags. I went in the same day to pick up my registration, which was dated April 29, 2022; the date I called about the registration. Without extensive personal details, due to my tax situation and living within Loudoun County, this late submission and time it will take to update DMV and Loudoun records has set me up to have to sort this out with the local government tax office soon enough. Judging by the other reviews, I have no doubt when functioning as intended this dealership is quite stellar. My Immediate family has seen multiple Volvo owners over many years, across three different countries and dozens of dealerships. It’s a shame that one dealership can break our trust in our greatest appreciations of Volvo’s dealership model prior to this experience: their exceptional professionalism and stress-free interactions. This past month with certain parts of Don Beyer Volvo Dulles has been anything but.
2nd Vehicle in 2 years!!!
The overall experience was spectacular, which predicated my return for a 2nd vehicle. I purchased a XC90 in 2019 and had such an awesome experience that I returned to trade in my truck to lease a S60. Everyone (sales, financing, service with an extensive COVID-19 clean, managers, etc.) were exceptional!
Hi Salima, thank you for your loyalty. We aim to become the best in automotive. So glad we were able to WOW you. - Pete Kesterson, General Manager.
Surprisingly easy sales process
I really appreciated the no pressure sales process. The test drive area outside of the dealership was also a nice plus as i was able to size up the XC90 v XC60. I was also pleasantly surprised by the low pressure, accommodating feel we got from the finance officer. Much appreciated. The vehicle was perfectly staged for pickup and looked great. I also want to mention that the sales person (Jamer) called to check in with me a few days later.
Thank you for the kind words, Mark. -Jon Holl, General Manager.
Volvo 20121 XC90 Recahrge.
'm extremely happy wid the service I have received from Kushal my sales rep.( Don Beyer Volvo Cars Dulles Va ) In the future I will use Don Beyer gain will also recommend friends and family.
Hi Sara, thank you for taking the time to give us feedback. We are very happy to have earned your loyalty. I will pass along your kind words to the team.-Jon Holl General Manager
The Beyer Volvo of Dulles Team are friendly, efficient, and helpful. The waiting areas are quiet, clean and pleasant. I won’t take my car anywhere else for service.
I cannot say enough about Ted my service advisor
I have been going to this dealer for the last five years! I can not imagine going to any other ever!!! Service is off the chart unlike any I have ever experienced! Ted is amazing and Tod is the best boss ever. It’s a family feeling ! I’m forever grateful!
Great customer service. Very friendly and professional. I have been using this Don Beyer facility for 9 years. Would not think about going to another facility. The customer rep keeps me informed about the work process and let's me know upfront if any additional work might be required and what the cost will be. This facility is modern and clean.
Service department is friendly and knowledgeable.
The service staff does a great job communicating and repairing what needs to be done. They are always friendly and professional. I’ve been taking my car here for 9 years, and they keep it in great running order.
Knowledgeable professionals. It's that simple. Excellent product knowledge, inviting environment, kind and courteous reception, management and sales team. Everyone was very kind and helpful. Will most likely buy a Volvo again based on this experience.
My service agent, Ali, was great. I called and made repair appointment earlier in the week. On the appointment day he was ready got got me on my way in a flash. The cost estimate he provided was on target and the car was repaired and ready on time.