Reviews
Write a reviewGreat Experience, Highly Recommend!
My positive experience with Chris and Carena Motors began with my initial call! All questions were answered immediately with no negative sales tactics. Upon arrival, I was able to be back on the road for the test drive immediately. The car I bought was in great shape with all the features I wanted (which were hard to find). Every car I saw on the internet/lot seemed to be top quality, well maintained, and very fairly priced. They have all vehicles examined and if necessary serviced by an independent third party shop. Chris made my experience with Carena Motors excellent and one that I won't forget! He answered all my questions very thoroughly, honestly, and without hesitation! I would highly recommend Carena Motors and will be recommending them to anyone I come across looking for a car. To help with word of mouth marketing, I will reference and recommend them to all friends, family members, etc. who see/ask about my CR-V whether they're looking for a car or not. Thanks Chris and Carena Motors!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Experience, Highly Recommend!
Great experience!! We walked into Carena looking for a car for my daughter and were warmly greeted by Eric. I loved that he was attentive but not overbearing, which normally steers me away from any car dealer interactions. Over the course of a few days we worked with Eric and Chris and they were both helpful and friendly. They knew our top concern was safety for our daughter and they worked to help put her in the car that was best for her AND in our budget. The selection was very good and we felt the pricing to be extremely competitive. The whole process was quick and we would highly recommend stopping in to Carena if you're looking for a car. We now have a vehicle that suits our families needs because of their help.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent purchase experience
I'm moving and needed a cold weather car with a certain combination of features that's next to impossible to find in central Texas. Buying a used car can be stressful, and even moreso when you're shopping from a distance. There's always the worry that you'll make an expensive mistake. Good news: Carena only sells great cars. Top quality, beautiful inside, and well maintained. They have them examined (and if necessary, serviced) by an independent third party shop. I defy anyone to buy a crappy vehicle here - it won't happen. I found a beautiful SUV at a great price, thousands less than a comparable vehicle that was closer to home. The CarGurus top seller designation was a nice plus - they show a ton of photos and post the Carfax right there in the listing, which makes it even easier to be sure it's the right one for you. Mine even had a satellite radio trial membership set up. Chris answered my many questions very thoroughly and quickly via email. He was off the next day, so I called Eric to give them a deposit, but he wouldn't take my money. There were a few tiny scratches (which were being professionally fixed that same day) but he wanted to be sure I was making an informed decision, so he insisted on showing me the photos before letting me give them anything. Of course the scratches were of no concern, but the level of honesty knocked my socks off. The staff at Carena are exceptionally honorable and decent people, and very easy to work with. When my plane came into Cleveland, they sent a really cool person named Joan to pick me up at the airport. They offered it as a courtesy service, so people must come from all over the country to buy here, and now I see why. You can also have your car sent to you, which is super convenient. Carena treats customers like royalty, and the car I bought was even nicer than it looked online. I can't believe my luck - just a fantastic experience start to finish. If you're even considering buying a car from Carena, don't miss out on working with them. You can't do better.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ideal used car purchase experience
I'm moving and needed a cold weather car with a certain combination of features that's next to impossible to find in central Texas. Buying a used car can be stressful, and even moreso when you're shopping from a distance. There's always the worry that you'll make an expensive mistake. Good news: Carena only sells great cars. Top quality, beautiful inside, and well maintained. They have them examined (and if necessary, serviced) by an independent third party shop. I defy anyone to buy a crappy vehicle here - it won't happen. I found a beautiful SUV at a great price, thousands less than a comparable vehicle that was closer to home. The CarGurus top seller designation was a nice plus - they show a ton of photos and post the Carfax right there in the listing, which makes it even easier to be sure it's the right one for you. Mine even had a satellite radio trial membership set up. Chris answered my many questions very thoroughly and quickly via email. He was off the next day, so I called Eric to give them a deposit, but he wouldn't take my money. There were a few tiny scratches (which were being professionally fixed that same day) but he wanted to be sure I was making an informed decision, so he insisted on showing me the photos before letting me give them anything. Of course the scratches were of no concern, but the level of honesty knocked my socks off. The staff at Carena are exceptionally honorable and decent people, and very easy to work with. When my plane came into Cleveland, they sent a really cool person named Joan to pick me up at the airport. They offered it as a courtesy service, so people must come from all over the country to buy here, and now I see why. You can also have your car sent to you, which is super convenient. Carena treats customers like royalty, and the car I bought was even nicer than it looked online. I can't believe my luck - just a fantastic experience start to finish. If you're even considering buying a car from Carena, don't miss out on working with them. You can't do better.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Staff that provided wonderful service.
This was the easiest most relaxed car buying experience of my life. If you are looking for an easy pressure free car buying experience I would recommend Carrera Motors. Please ask for Chris or the finance manager Eric.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Robert, thank you for taking the time and writing a review about your experience here at Carena Motors. We appreciate your business and we look forward to serving your friends and family in the near future.
CONGRATS TO CHRIS!!!
To an amazing experience , we thank you for your endless efforts! We have bought many cars, from many dealerships. The first time to ever buy a car before we drove it.... well lets just say.. we were beyond happy with the car, condition to performance. Overall the car was more then expected as well as the customer service. We would like to give a special thanks to Chris, with a pregnant wife at home he stayed 2 1/2 hours after closing to await our arrival to pick up the car. Our whole transaction was held over the phone. As we were nervous to purchase a car before seeing it we took his word that the car was in excellent condition, The distance we traveled we had no time to test drive before we purchased the car. Between the bank and the help of Chris we were able to achieve our goal of closing the deal on the car the night before we were heading out of town. We will surely be back to purchase a second car this year!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Saved by the boss
My wife and I drove a long way to look at a specific vehicle and ended up buying another. The first salesperson we talked to was helpful at first till I started to ask questions then he got kinda cocky with us. I wanted to leave but my wife talked me into talking to the owner Gino. Gino was very helpful worked with us and gave us a good deal and we bought that car. Eric was also very friendly and helpful. Again thanks Gino & Eric.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Above & beyond
This was the first time I've had to purchase a car on my own since I lost my husband. EVERYONE went above & beyond to make this experience as smooth ..low pressure as possible. I shopped for two & a half wks from Toledo to Columbus & couldn't even come close to the value of what they were offering.I purchased a Honda Civic 2015 & Love it,very clean car. They have a great inventory of CLEAN used cars & would recommend anyone to go there for a no hassle low pressure experience!!!!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Very enjoyable experience
I recently purchased a 2011 Lexus RX350 from Carena Motors. I dealt solely with Eric and it was a pleasure doing business with him. The car was worth the 2+ hour drive and is mechanically sound after having it looked at by a mechanic. I was given a fair trade value and fair price on the vehicle. Eric worked with me through email and this made the entire process easy. I highly reccomend this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Rich, Thank you for taking the time to leave Carena Motors a review. We appreciate your business and will continue to provide the best customer service.
Eric is great!!
Thanks Eric, 08 tahoe This guy is straight forward, no bull , no crap, Told me what could do for me and did it! I would recommend all friends and family to this company !
- Customer service 5.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Daryl, we are so glad to hear that Eric was able to provide you with great customer service. We will be sure to let him know about your review! Thank you,