The Auto Livery

Mike, while I won't go into the details of all of our correspondence back and forth on this deal over the course of a few days and your insisting the price was too high, I got the feeling that you may not be the right fit for this car. I tried to answer all of your many questions as best as I could, but I was not the previous owner of the car and couldn't give you every answer to every question. I try to describe every vehicle in as much detail as possible with lots of detailed photos, going over and above what almost any other dealer does. During the course of our talks over a couple days, I got significant new interest in the car including a prospective buyer that morning. We had no set deal in place or any agreement to hold the car for you for, as you were still seemingly unhappy with the price and were asking about making arrangements to have the car inspected off site. With the new interested party and our lack of mutual understanding, I wanted to be up front with you and let you know that I had another buyer in that morning at the asking price who was setting up financing at their own credit union and that I would need to see if that went through before I would be offering a discount on the car. I actually have the transcript of the exact words: "I was going to call you here this afternoon. I have another buyer very interested that came out this morning at the $26,995 so I will have to see if they buy the car before I can offer any discount on the car." You then terminated the conversation (after I made sure you received my message), saying: "Yes .......... but signing off!!" This is not a scam or some tactic, nor do I see any reason why you would be so angry as to call my character into question because someone else came in willing to pay more before you could make a decision to buy the car. I told you I would let you know if anything changed, but clearly you were upset about missing out on the car, or something. The car is in fact, sold. There are no tactics or other shady things going on and I take offense to your comments. I sold the car to another buyer who was extremely happy to get it and I am proud to have helped make their dream to own it come true. In the end I am confident I found the right home for that exceptional automobile and wish you the best of luck on your search. I really see no reason for your hostile review and hope your dealings with other sellers go more smoothly than ours. It is only a car, I am sure you will find another to add to your Lexus collection.

Thank you so much for taking the time to write this amazing review telling the story of your experience. So glad we were able to exceed your expectations and hope you are really enjoying the BMW! Please let me know if there is anything else I can do for you in the future!

Thank you so much for the repeat business and enjoy your truck! It was a pleasure to do business with you once again!

I am very sorry to hear about the issues you had with the vehicle. I was only made aware of the issue with the vacuum check valve for the climate control which we thought we had fixed, but as I explained to you when you picked the vehicle up, there was a chance it would need replaced and I was happy to do it if necessary. I was not made aware of further issues you were having, but any issues anyone ever has with a purchase I am happy to inspect in our service dept and try to handle quickly and at little or no cost to the customer. Sorry I didn't get the opportunity to help you resolve your issues.

First of all Greg, thank you for taking my call to try to resolve this issue after the fact. I do take these reviews very seriously and am sorry we were unable to come to an understanding. As we discussed, you did NOT speak with me (Jason), and I'm sorry you and Steve couldn't communicate effectively on the phone. He can be difficult to speak with, and after our lengthy discussion on the phone, I can see why the two of you didn't get along. We always allow any vehicle to be independently inspected on our terms, and encouraged you to have an independent inspector come inspect the vehicle on our lot since you are several hours away. We don't have the time to have our employees take our vehicles to off premises mechanics and don't encourage buyers from out of town to spend multiple days renting a car, driving in from hours away (You are in Seattle? We are in Cincinnati, OH), and taking the vehicles off site, especially 19 year old vehicles with 178,000 miles. Of course, if we can come to terms, you are welcome to take the vehicle to the QUALIFIED inspector of your choice. We want you to have realistic expectations of what the report might be for a vehicle of that age and try to avoid making you unhappy with spending so much time only to be told the vehicle is not new. Clearly this backfired and will accept the majority of the responsibility. For that I am sorry. As far as your comments go, I do encourage anyone writing a review to refrain from doing so unless they have at least come out and actually seen a vehicle in inventory, or dealt with us in person, not just lashing out after a misunderstanding over the phone with someone you weren't even speaking with. Your comments are not only totally inaccurate, but you really have no basis to even make them. In addition, your spite is so vindictive, it is almost impressive. You have managed to find every possible place to write this same inaccurate review. To be honest, I am glad we were unable to do business. Again, I apologize for the attitude Steve took with you over the phone, but please don't make accusations you have no grounds to make, like the rude and off topic comments you made before I was forced to cut our conversation short. Let's try to be more understanding of our fellow human beings. I feel that is a lot of what is wrong with the world today. Good luck on your quest and I hope you can find something closer to home.

Thank you so much for the great review and for your continued business and support of our small family owned dealership. It is customers like you and your family that really make our job rewarding!

Wow! What an amazing review and I cannot thank you enough. We really do try to go over and above to make our customers happy and make our vehicles the very best they can be. I only wish I could get every happy customer to take the time to write such a glowing review as this! Thank you so much for taking the time and for your business!

Unfortunately, I am unable to attach pictures to my response to refute these ridiculous claims, but I will do my best to respond. This car is in fact the cleanest 1996 model car I have seen and I challenge anyone to say otherwise. The engine compartment has not been pressure washed and is exactly as it appears in the photos, original and excellent. The "dirt" was a tiny smudge of normal dirt on any engine that isn't brand new. The seat belts are excellent and show as they should. I just measured the tires with a tire gage and they measure 7/32nds, 7/32nds, 6/32nds, and 8/32nds. Most would call those numbers 70, 70, 60, and 80%. You did no measurement and I think it is shameful to make an unsubstantiated statement like that. The experience came down to a battle of price. You made several low offers over the phone prior to coming down and were told SPECIFICALLY that the offer would not be accepted. We agreed on a price and when you arrived (in the POURING rain) you stated that the convertible top boot was missing (I made no claim it was present and you admitted knowing it was missing prior to coming down because you didn't see it in the pictures and had already investigated pricing to buy one) and there was dirt on the engine. You then made the same offer to buy the car that was turned down multiple times over the phone. If you don't like a vehicle and think it was mis-described, that is one thing. But to come down and make blantantly false statements because I would not accept your "Cash" offer on an incredibly nice one owner vehicle (albeit a 21 year old vehicle) is simply not right. If I look at a car that isn't what it should be, I simply choose not to buy it. I don't insult a hard working small business owner with silly bargaining tactics and false accusations, and I certainly don't write bad things about them to try to hurt their business. I am sorry we couldn't make a deal on the car, and wish you could have seen it on a day when it wasn't a monsoon, because it truly is an incredibly clean example and I challenge anyone to find a nicer one. Anyone who has doubts, please email me at sales@autolivery.com and I will be happy to share photos of every item in question. Jason Burkhart, General Manager, The Auto Livery.