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Steven Royal is the service department was very good.
They did an excellent job fixing the problem. However they fixed a problem that should never occur on a new car (the rear hatch was leaking). Excellent... customer service would have been compensating me for the Christmas gifts that were damaged by the leak.
I don’t understand the negative reviews that have been afforded to this dealership, at least on the sales side of the house. I have closed two car deals... with Tim Cartwright and both times he has been extremely knowledgeable, ethical and a joy to work with. Both times, credit was not an issue. I knew what car I wanted, what I wanted to pay (both times lower than West Broad Honda had in mind) and Tim was able to justify to his management where I was coming from (I presented research) and close the deal very quickly. Finance managers easy to work with and make an effort to beat even Honda’s financing to save you money. The entire process was sub-2 hours and I was on the road. The service side of the house needs work, but I feel that they are making improvements.
I want to thank you for your positive review! Customer Satisfaction is very important to us at West Broad Honda.. Whether you decide to purchase a Bra...nd New Honda or one of our pre-owned vehicles, we want our integrity and transparency to earn your respect and your business. We greatly appreciate the positive review's given to us and can only improve from any negatives ones!
The service was outstanding. I just had an appointment for a tire rotation and oil change. I asked if I could get my state inspection and was told they... could handle that. I appreciated that very much. I was waiting for my car and the wait was less than I expected.
Danny provided excellent Customer Service, made the process effortless
Everyone at West Broad Honda has been great. My car is always serviced properly and to me when they promise it. All the people in the shop area that... I have dealt with are really nice and helpful. Customer service is top notch and I will not take my car anywhere else. Great Job Guys and Girls.
As always, I enjoyed dealing with Scott Taylor at West Broad Honda in Richmond, Va. He listens to me and follows through with explanations that I can... understand. The dealership makes me very comfortable while waiting for my car. The waiting area is customer friendly.
Outstanding service. Our salesperson, Brett Howell, is excellent. We have purchased 4 vehicles through Bretthe is why we keep coming back. No pressure,... very responsive, great service.
Great service but was not asked the type of oil for my car. Was used to getting synthetic but they serviced without asking. But overall great experience... and they honored the discount.
Great place to take my car for service! Purchased my car from this dealership.